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14
Symptom
Cause
Audio playback is undesir-
The audio file currently being played
ably stopped or disturbed.
back was not recorded in a format
playable on this receiver.
The LAN cable is currently discon-
nected.
There is heavy traffic on the network
with the Internet being accessed on
the same network.
When in the DMR mode, depend-
ing on the external controller being
used, playback may be interrupted
when a volume operation is per-
formed from the controller.
There is a connection routed through
a wireless LAN on the same network.
Entry of password is
—
requested when starting
AirPlay.
Cannot access Windows
In case of Windows Media Player
Media Player 11 or
11: You are currently logged onto
Windows Media Player 12.
the domain through your PC with
Windows Vista installed.
In case of Windows Media Player
12: You are currently logged onto
the domain through your PC with
Windows 7 or Windows 8 installed.
Cannot listen to Internet
The firewall settings for components
radio stations.
on the network are currently in
operation.
You are currently disconnected from
the Internet.
The broadcasts from an Internet
radio station are stopped or inter-
rupted.
Remedy
Check whether the audio file was recorded in a format sup-
ported by this receiver.
Check whether the folder has been damaged or corrupted.
Note that there are cases where even the audio files listed
as playable on this receiver cannot be played back or
displayed
(page 80
).
Connect the LAN cable properly (pages
34
,
46
).
Use 100BASE-TX to access the components on the net-
work.
In this case, adjust the volume from the receiver or remote
control.
The band frequency used for wireless LAN may not be suf-
ficient. Connect using wired LAN.
Place away from equipment that releases band frequency
electromagnetic waves used in wireless LAN communica-
tions (microwave oven, game console, etc.). If there is still
no improvement, stop using other equipment that releases
electromagnetic waves.
Enter the password set with AirPlay Password at Wireless
Accessory Configuration or Network Option. If you have
forgotten the password, it can be reset.
Instead of logging onto the domain, log onto the local
machine
(page 76
).
Check the firewall settings for components on the network.
Check the connection settings for components on the
network, and consult with your network service provider if
necessary
(page 51
).
There are cases where you cannot listen to some Internet
radio stations even when they are listed in the list of Inter-
net radio stations on this receiver
(page 76
).
Symptom
Cause
This unit cannot be
—
selected from the Spotify
application.
The sound of the Spotify
—
audio stream is not pro-
duced.
VSX-930 only: With an AV receiver
that has the 'Network, Bluetooth'
d 'Network Option' d
'Play ZONE Setup' option, the sound
may be playing in another zone.
This unit's volume does not
A volume upper limit is provided so
increase when the volume
that the volume will not inadvertently
slider in the Spotify applica-
go up too much.
tion is raised.
Playback continues on
The Spotify audio stream continues
this unit when the Spotify
from this unit, even when the Spotify
application is quit.
application is quit.
The main power cannot be
When network communication
turned on with iControlAV5
is disconnected during network
and the like during network
standby, the device switches to nor-
standby.
mal standby mode to reduce power
consumption during standby.
VSX-930 only: When DMR
Play ZONE Setup is not set to
mode or AirPlay is used
MAIN.
from a computer, smart-
phone, etc., the sound is
played in subzone.
121
FAQ
Remedy
An Internet connection is required for both the mobile
digital device and this unit.
Connect the mobile digital device by Wi-Fi to the wireless
LAN router of the same network as the one to which this
unit is connected.
A Spotify Premium account (for a charge) must be regis-
tered on the Spotify application.
When this unit is in standby, it cannot be selected from the
Spotify application.
Check whether this unit is selected on the Spotify applica-
tion.
Check that contents are playing on the Spotify application.
If the above does not solve the problem, turn this unit's
power off then back on.
If this is the case, set which zone the sound is to be played
in at the play zone settings.
To further increase the volume, use the remote control.
When the iControlAV5 or built-in AVNavigator application
is being used, you can use the application to increase the
volume.
To operate again, relaunch the Spotify application.
Turn the main power on with the button on the remote
control or main device.
Change Play ZONE Setup to MAIN
(page 57
).
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