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13.1. DOOR GLASS
Inspect the glass regularly to detect any glass failure. If you find any defect, stop using the wood furnace
immediately. Never operate a wood furnace with a broken glass.
If you have to change your door glass, you must use ceramic glass 3/16" (5mm) thick. Use genuine parts sold
by a PSG authorized dealer.
To replace the glass, remove the screws that hold the glass retainers in place. Removed these retainers and
replace the defective glass; the glass gasket should be replaced at the same time. To put back in place,
reverse the procedure.
Do not use abrasive cleanser. Special cleansers for wood fireplaces glass are available in any good hardware
store or specialty hearth retailer.
Clean glass ONLY when the unit has cooled down.
13.2. GASKET
We recommend replacing the gasket that seals the door once a year, in order to maintain a good control of the
combustion for maximum efficiency and security. Also verify that the ash drawer gasket is in good condition. To
replace your door gasket, remove the old gasket and adhesive. Clean the surfaces thoroughly, apply a high-temp
o
adhesive/silicone (650
before lighting your furnace.
14. TROUBLESHOOTING
When you have issues with your furnace, your first reaction may be to call after-sale service. This section will help you
save time and money by enabling you to solve simple problems by yourself. Most common problems are generally
caused by the following five factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
5. Factory defect.
The furnace is equipped with a pc board that allows the furnace to diagnose itself. It is thus important not to unplug the
furnace if there is an issue with it. First, because unplugging the furnace will disable all the security features of the
furnace, and second, because you will not be able to see the error code given by the furnace to understand what is the
problem. It is thus important to read carefully this section before calling after-sale service.
The following sections will help you test each component individually and will also give you many tips in how to solve
any problems related to a specific error code.
NOTE: IF YOU NEED TO CONTACT YOUR DEALER OR AFTER SALE SERVICE, MAKE SURE TO HAVE THE
MODEL OF YOUR APPLIANCE AND THE SERIAL NUMBER ON HAND. (THEY CAN BE FOUND ON THE
CERTIFICATION LABEL ON THE SIDE OF THE FURNACE).
WARNING: RISK OF ELECTRIC SHOCK. IF YOU NEED TO MANUALY TEST, HANDLE OR REPLACE A
COMPONENT, THE FURNACE MUST BE DISCONNECTED FROM ITS POWER SUPPLY.
14.1. VALIDATING STATUS
When using your furnace, you can validate at any time the status of any of the following components:
Distribution blower
Air control damper
Temperature probe (RTD)
40
F) sold for that particular use, and put the new gasket onto the door. Wait for at least 4 hours
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