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Table of Contents
Large Format Printer
Basic Guide
Manuals for this printer
Setup Guide
Quick Guide
Basic Guide
Electronic manual
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Series
Safety Precautions...................................................... 2
Manuals for this printer................................................... 6
Handling rolls................................................................ 12
Handling sheets............................................................ 25
Ink Tanks....................................................................... 29
Printheads..................................................................... 40
Maintenance Cartridge..................................................46
Cleaning the Printer...................................................... 51
Operations and Display Screen.................................... 55
Printer parts.................................................................. 67
Preparing to Transfer the Printer...................................73
Installing the Printer Driver (Windows)..........................82
Installing the Printer Driver (Mac OS)........................... 84
Convenient Printer Driver Features.............................. 86
Adjusting the Printhead................................................. 92
Adjusting the feed amount............................................ 94
Problems Regarding Paper...........................................97
Printing does not start................................................. 107
The printer stops during a print job............................. 109
Problems with the printing quality............................... 110
Cannot print over a network........................................ 117
Installation problems................................................... 118
HP-GL/2 problems...................................................... 119
Other problems........................................................... 121
Messages regarding paper......................................... 125
Messages regarding ink.............................................. 134
Messages regarding printheads.................................. 138
Messages regarding the hard disk.............................. 141
Messages regarding HP-GL/2.....................................143
Other Messages.......................................................... 144
Error Messages........................................................... 146
ENG
ver1.00 2014-11-21

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Table of Contents

   Also See for Canon ImagePrograf iPF840 series

   Related Manuals for Canon ImagePrograf iPF840 series

   Summary of Contents for Canon ImagePrograf iPF840 series

  • Page 1: Table Of Contents

    Large Format Printer Series Basic Guide Preface Safety Precautions............2 Manuals for this printer........... 6 Handling Paper Handling rolls..............12 Handling sheets............25 Consumables and Maintenance Ink Tanks............... 29 Printheads..............40 Maintenance Cartridge..........46 Cleaning the Printer............51 Printer Parts Operations and Display Screen........55 Printer parts..............
  • Page 2: Preface

    Safety Precautions iPF840 Series Preface Preface Safety Precautions Safety Precautions Safety Precautions ............................2 Legal Notices ..............................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual.
  • Page 3: Moving The Printer

    • If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power outlet. Contact your Canon dealer Warning or support center.
  • Page 4: Legal Notices

    Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and then contact your Canon dealer or support center. If you continue to use the printer, this could cause a fire or electrical shock.
  • Page 5 Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks • Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft is a registered trademark of Microsoft Corporation. •...
  • Page 6: Manuals For This Printer

    Manuals for this printer iPF840 Series Manuals for this printer Manuals for this printer Manuals for this printer ............................. 6 To view the User's Guide or Paper Reference Guide ..................6 About This User Manual ..........................10 Manuals for this printer Manuals for this printer This printer has the following manuals.
  • Page 7 iPF840 Series To view the User's Guide or Paper Reference Guide Right-click the printer, and then click Properties (or Printer Properties). Click Preferences (or Printing Preferences) to display the Printing Preferences dialog box with the printer name added to the title. Select the Support sheet and click the User Man- ual button.
  • Page 8 To view the User's Guide or Paper Reference Guide iPF840 Series To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. • Mac OS The basic instructions for displaying the User's Guide or Paper Reference Guide from imagePROGRAF Print- monitor are as follows.
  • Page 9 iPF840 Series To view the User's Guide or Paper Reference Guide Click Utility. Click Open Printer Utility. Click Support. Basic Guide...
  • Page 10: About This User Manual

    About This User Manual iPF840 Series Click the User Manual button. To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. About This User Manual About This User Manual • Symbols The following symbols are used in this user manual to indicate safety information and explanations on restric- tions or precautions in use.
  • Page 11 iPF840 Series About This User Manual Keyboard keys Example: Press the Tab key. • Cross-reference Other pages or manuals that provide related information are indicated as follows in this user manual. Cross-reference in the same user manual Example: see "Menu Structure." P.60 ➔...
  • Page 12: Handling Paper Handling Rolls

    Attaching the Roll Holder to Rolls iPF840 Series Handling Paper Handling Paper Handling rolls Handling rolls Attaching the Roll Holder to Rolls ........................12 Loading Rolls in the Printer ..........................15 Removing the Roll from the Printer ........................21 Attaching the Roll Holder to Rolls Attaching the Roll Holder to Rolls When printing on rolls, attach the Roll Holder to the roll.
  • Page 13 iPF840 Series Attaching the Roll Holder to Rolls • When handling the roll, be careful not to soil the printing surface. This may affect the printing quality. We recom- mend wearing clean cloth gloves when handling rolls to protect the printing surface. Important •...
  • Page 14 Attaching the Roll Holder to Rolls iPF840 Series When using a 3-inch paper core, align the tips (a) of 3- Inch Paper Core Attachment #1 with the holes (b) of the Roll Holder and insert it firmly. With the edge of the roll paper facing forward as shown, insert the Roll Holder from the right of the roll.
  • Page 15: Loading Rolls In The Printer

    iPF840 Series Loading Rolls in the Printer • 2-Inch Paper Core Attachment Insert the Holder Stopper from the left in the Roll Holder as shown. Holding it at the position shown (b), push it firmly in until the flange (a) of the Holder Stop- per touches the roll.
  • Page 16 Loading Rolls in the Printer iPF840 Series Loading rolls in the Roll 1 (Upper) holder Press the Load button. Press ▲ or ▼ to select Roll 1 (Upper), and then press the OK button. • If any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 1 (Upper), a message is shown requesting you to remove it.
  • Page 17 iPF840 Series Loading Rolls in the Printer • Be careful not to drop the roll and hurt yourself when loading it. • Be careful not to pinch your fingers between the Roll Holder shaft (a) and the guide grooves (b) when Caution loading rolls.
  • Page 18 Loading Rolls in the Printer iPF840 Series Close the Top Cover. Press the OK button. The paper is now advanced. Once paper feeding starts, you will need to do the following, based on the ManageRemainRoll setting and the barcode printed on rolls. (See "Keeping Track of the Amount of Roll Paper Left.") User's Guide ➔...
  • Page 19 iPF840 Series Loading Rolls in the Printer Press ▲ or ▼ to select Roll 2 (Lower), and then press the OK button. • If any cut sheet has been fed, or roll paper that will not be used has been fed from Roll 2 (Lower), a message is shown requesting you to remove it.
  • Page 20 Loading Rolls in the Printer iPF840 Series Pull out the roll evenly on both ends and insert it in the Paper Feed Slot (a). Advance the roll until the buzzer sounds. • Be careful not to soil the printing surface of roll paper as you insert it in the slot. This may affect the printing quality.
  • Page 21: Removing The Roll From The Printer

    iPF840 Series Removing the Roll from the Printer ManageR- Barcodes Printer Operation After the Paper is Fed emainRoll Not prin- A menu for selection of the type and length of paper is shown on the Display Screen. Press ▲ or ▼ to select the type and length of paper loaded, and then press the OK button. •...
  • Page 22 Removing the Roll from the Printer iPF840 Series Open the Top Cover and lift the Ejection Guide. Using both hands, rotate the Roll Holder in the direc- tion of the arrow to rewind the roll. Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot.
  • Page 23 iPF840 Series Removing the Roll from the Printer • To load new paper in the printer at this point, see "Loading Rolls in the Printer." P.15 ➔ • Clean inside the top cover before loading paper. Note (See "Cleaning Inside the Top Cover.") P.51 ➔...
  • Page 24 Removing the Roll from the Printer iPF840 Series Using both hands, rotate the Roll Holder in the direc- tion of the arrow to rewind the roll. Remove the Roll Holder from the Roll Holder Slot. • For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from Rolls."...
  • Page 25: Handling Sheets

    iPF840 Series Loading Sheets in the Printer Handling sheets Handling sheets Loading Sheets in the Printer .......................... 25 Removing Sheets ............................28 Loading Sheets in the Printer Loading Sheets in the Printer Follow these steps to load sheets in the printer. •...
  • Page 26 Loading Sheets in the Printer iPF840 Series Lift the Release Lever and open the Top Cover. • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. With a sheet lengthwise and printing-side up, insert it between the Platen (a) and the Paper Retainer (b). Align the edges of the sheet as follows.
  • Page 27 iPF840 Series Loading Sheets in the Printer When inserted, sheets are automatically held by suction against the Platen. • Load a sheet so that it is parallel to the Paper Alignment Line at right (c). Loading paper askew will cause an error. Important •...
  • Page 28: Removing Sheets

    Removing Sheets iPF840 Series Removing Sheets Removing Sheets Remove sheets from the printer as follows. On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Paper tab ( • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button.
  • Page 29: Consumables And Maintenance Ink Tanks

    iPF840 Series Replacing Ink Tanks Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Replacing Ink Tanks Replacing Ink Tanks Compatible ink tanks For information on the compatible ink tanks for this printer, see "Ink Tanks." User's Guide ➔ Replacement ink tanks in 330 ml (11.2 fl oz) and 700 ml (23.7 fl oz) capacities are supported.
  • Page 30 Replacing Ink Tanks iPF840 Series According to the message, replace the ink tank or prepare a new ink tank. (See "When to Replace Ink Tanks.") User's Guide ➔ Printing Printing OK: Ink Menu OK: Ink Menu Not much ink is left.
  • Page 31 iPF840 Series Replacing Ink Tanks Remove the Ink Tank (330 ml) Open the Ink Tank Cover of the tank for replacement and check the Ink Lamp. The Ink Lamp flashes quickly if there is no ink left. • Avoid hitting the printer when replacing an Ink Tank. Handle the printer gently when replacing tanks. Jolting the printer during printing may deteriorate print quality.
  • Page 32 Replacing Ink Tanks iPF840 Series • If there is still ink in the Ink Tank you removed, store it with the ink holes (a) facing up. Otherwise, ink may leak and cause Important stains. Put the removed Ink Tank in a plastic bag and seal it. •...
  • Page 33 iPF840 Series Replacing Ink Tanks Hold the Ink Tank by the handle (a) and remove it. Press the OK button. If there is still ink in the Ink Tank you removed, store it in the • box with the ink holes (a) facing up. Otherwise, ink may leak Important and cause stains.
  • Page 34 Replacing Ink Tanks iPF840 Series • If the Ink Tank is cold, allow it to adjust to room temperature before attaching it to the printer. Note Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and af- fect printing quality.
  • Page 35 iPF840 Series Replacing Ink Tanks Lift the Ink Tank Lock Lever until it stops, and then push it down until it clicks into place. Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank. Note Close the Ink Tank Cover.
  • Page 36 Replacing Ink Tanks iPF840 Series • After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some Ink Tank Lock Lever may not be closed completely. Make sure all ink tank lock levers are fully closed. Important •...
  • Page 37 iPF840 Series Replacing Ink Tanks Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and af- fect printing quality. Important Press the OK button and insert the Ink Tank into the holder facing as shown, with the ink holes down.
  • Page 38 Replacing Ink Tanks iPF840 Series Lift the Ink Tank Lock Lever until it stops, and then push it down until it clicks into place. Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank. Note Close the Ink Tank Cover.
  • Page 39 iPF840 Series Replacing Ink Tanks • After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some Ink Tank Lock Lever may not be closed completely. Make sure all ink tank lock levers are fully closed. Important •...
  • Page 40: Printheads

    If the printing quality does not improve even after one or two cycles of Head Cleaning B from the printer menu • If the Display Screen indicates "Open top cover and replace the printhead." • If your Canon dealer has advised you to replace the Printhead Compatible printheads For information on compatible printheads, see "Printhead." User's Guide ➔...
  • Page 41 iPF840 Series Replacing the Printhead • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button. Press ▲...
  • Page 42 Replacing the Printhead iPF840 Series • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. If the ventilation duct (a) is dirty, use a damp cloth that you have wrung out completely to wipe it clean.
  • Page 43 iPF840 Series Replacing the Printhead Remove the Printhead and press the OK button. • Never touch the metal contacts of the Carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the Carriage. These may damage the printer. Important •...
  • Page 44 Replacing the Printhead iPF840 Series • The inside surface of the Protective Part (a) and Protective Part (b) is coated with ink to protect the nozzles. Be careful not to touch these surfaces when removing the caps. Important • The Printhead contains ink to protect the nozzles. We recommend removing Protective Part (b) as you hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clothes or the surrounding area.
  • Page 45 iPF840 Series Replacing the Printhead Close the Top Cover. Ink now fills the system. • While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak out. Important • After Printhead has been replaced and filled with ink, Head Posi. Adj. ( Auto(Advanced) ) is performed if you have selected Rep.P.head Print >...
  • Page 46: Maintenance Cartridge

    Replacing the Maintenance Cartridge iPF840 Series Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Compatible maintenance cartridges For information on compatible maintenance cartridges, see "Maintenance Cartridge." User's Guide ➔ Precautions when handling the Maintenance Cartridge Take the following precautions when handling the Maintenance Cartridge. •...
  • Page 47 iPF840 Series Replacing the Maintenance Cartridge Access the menu for Maintenance Cartridge replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button.
  • Page 48 Replacing the Maintenance Cartridge iPF840 Series At this point, open the Maintenance Cartridge Cover. Hold the used Maintenance Cartridge by the grip (a) with one hand and put your other hand under the Maintenance Cartridge to hold it firmly on the bottom, keeping it level as you pull it out.
  • Page 49 iPF840 Series Replacing the Maintenance Cartridge • Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Also, seal the zipper thoroughly. Otherwise, ink may leak and cause stains. Important • Put the used Maintenance Cartridge in the plastic bag of the new cartridge, and dispose of it in accord- ance with local regulations.
  • Page 50 Replacing the Maintenance Cartridge iPF840 Series Press the OK button. Basic Guide...
  • Page 51: Cleaning The Printer

    iPF840 Series Cleaning Inside the Top Cover Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ......................... 51 Cleaning the Printhead ............................ 53 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation.
  • Page 52 Cleaning Inside the Top Cover iPF840 Series If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c) provided with the printer to wipe it away. •...
  • Page 53: Cleaning The Printhead

    iPF840 Series Cleaning the Printhead Using a damp cloth that you have wrung out com- pletely, wipe away dirt or paper dust (debris from cutting) inside the Top Cover. Wipe away any ink residue and paper dust (debris from cutting) on the Top Cover Roller (a), all over the Platen (b), the Paper Retainer (c), the Border- less Printing Ink Grooves (d), the Ejection Guide (e), the blue Switch (f), the section around the right-...
  • Page 54 If printing does not improve even if you execute Head Cleaning B, try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance. •...
  • Page 55: Printer Parts Operations And Display Screen

    iPF840 Series Control Panel Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..............................55 Menu Operations ............................56 Menu Structure ............................... 60 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages. Data Lamp (green) •...
  • Page 56: Menu Operations

    Menu Operations iPF840 Series In menu items requiring numerical input, press this button to increment the number. ▶ button • Press this button on the Tab Selection screen to move to another tab. In menu items requiring numerical input, press this button to move to another digit. •...
  • Page 57 iPF840 Series Menu Operations • Menus (when the Ink tab is selected and the OK button is pressed) • If the Tab Selection screen is not displayed, press the Menu button. Note Simply press buttons on the Control Panel to access menus on various tabs from the Tab Selection screen and set or execute Menu items.
  • Page 58 Menu Operations iPF840 Series • Lower menus are available if is displayed at left next to the second and subsequent rows. To access the lower menus, select the menu and press the OK button. Specifying menu items Menu items can be set as follows. Press ▲...
  • Page 59 iPF840 Series Menu Operations Press the ▲ or ▼ button to enter the value. • Hold down ▲ or ▼ to increase or decrease the value continuously. Note Repeat steps 1 and 2 to complete the settings, and then press the OK button. •...
  • Page 60: Menu Structure

    Menu Structure iPF840 Series Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.
  • Page 61: Ink Menu

    iPF840 Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Roll DryingTime Off | 30 sec. | 1 min. | 3 min. | 5 min. | 10 min. | 30 min. | 60 min. NearEnd RollMrgn 3mm | 20mm NearEnd Sht Mrgn 3mm | 20mm...
  • Page 62 Menu Structure iPF840 Series First Level Second Level Third Level Fourth Level Fifth Level Temp./Humidity Adjustment req. Print Job Log Pause Print Off* | On HDD Information Total capacity | Box free space *1:If a pending job is selected, Print Anyway is displayed. *2:This is displayed when Show Job Log is On in System Setup.
  • Page 63 iPF840 Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Print cen- Off* | On tered Standard Off* | On Nesting Use Nest- Off* | On Nesting xx min. Wait- Time( *4 ) Off* | On Lines( *4 )
  • Page 64 Menu Structure iPF840 Series First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Subnet xxx.xxx.xxx.xxx Mask( *9 ) Default xxx.xxx.xxx.xxx G/W( *9 ) DNS Set- DNS Dync On | Off* tings( *9 ) update( *9 ) Pri.
  • Page 65 iPF840 Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Time 0:London (GMT) | +1:Paris,Rome | +2:Athens,Cairo | +3:Moscow | +4:Eerevan,Baku | +5:Is- Zone( *8 ) lamabad | +6:Dacca | +7:Bangkok | +8:Hong Kong | +9:Tokyo,Seoul | +10:Canberra | +11:NewCaledonia | +12:Wellington | -12:Eniwetok | -11:Midway is.
  • Page 66 Menu Structure iPF840 Series First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Error Log Use Situa- Tot.Print Area | Duty Counter tion *1:Available after you have used Standard or Initial adjustmt in Head Posi. Adj. once. *2:Available if Adj.
  • Page 67: Printer Parts

    iPF840 Series Front Printer parts Printer parts Front ................................67 Back ................................69 Top Cover (Inside) ............................70 Carriage ................................71 Ink Tank Cover (Inside) ............................ 72 Front Front Top Cover Open this cover to install the Printhead, load paper, and remove any jammed paper from inside the printer as needed.
  • Page 68 Front iPF840 Series Paper Feed Slot When loading a roll, insert the edge of the roll paper here. You can load rolls in two positions, on the printer side in the Roll 1 (Upper) position and on the roll unit side in the Roll 2 (Lower) position. Holder Stopper Secure rolls on the Roll Holder with this part.
  • Page 69 iPF840 Series Back Back Back Carrying Handles When carrying the printer, have six people hold it by these handles under both sides. USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. Ethernet Port Connect an Ethernet cable to this port.
  • Page 70 Top Cover (Inside) iPF840 Series Top Cover (Inside) Top Cover (Inside) Top Cover Roller Prevents paper from rising when ejected. Paper Alignment Line Align paper with this line when loading it. Carriage Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") P.71 ➔...
  • Page 71 iPF840 Series Carriage Cleaning Brush When cleaning inside the printer under the Top Cover, use this brush to sweep away paper dust on the Platen. Also use the brush to move the blue Switch on the Platen. Cutter Rail The Cutter Unit passes over this rail to cut paper. Cutter Unit A round-bladed cutter for automatic paper cutting.
  • Page 72 Ink Tank Cover (Inside) iPF840 Series Ink Tank Cover (Inside) Ink Tank Cover (Inside) Note: The figure shows the printer as loaded with 700 ml (23.7 fl oz) Ink Tank. Ink Tanks Cartridges of ink in various colors. Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it.
  • Page 73: Printer Relocation

    • Be sure to contact your Canon dealer before transferring the printer to a new location. Ink may leak and damage the printer if you do not prepare the printer correctly and it is tipped or stood on end in transit.
  • Page 74 If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the Important OK button and contact your Canon dealer for assistance. Basic Guide...
  • Page 75 iPF840 Series Preparing to Transfer the Printer Removing Ink Tanks Open the Ink Tank Cover. Lift the stopper (a) of the Ink Tank Lock Lever (a). Lift the Ink Tank Lock Lever until it stops, and then push it down to the front. Hold the Ink Tank by the handle (a) and remove it.
  • Page 76 Preparing to Transfer the Printer iPF840 Series • Store the Ink Tank you removed in the box with the ink holes (a) facing up. Otherwise, ink may leak and cause stains. Important Repeat steps 2 and 3 to remove all ink tanks. Push down the release lever (a) as shown as you gently return all ink tank lock levers to the original po- sition.
  • Page 77 iPF840 Series Preparing to Transfer the Printer Press the Power button and turn off the printer. Pack the printer Disconnect the printer power cord and interface cable, as well as the Roll Unit power cord. • Turn off the printer before you unplug it. It may damage the printer if you unplug it before it is off and transfer it in that state.
  • Page 78 Preparing to Transfer the Printer iPF840 Series • Here, the Belt Stopper is the one that was removed and stored after initial installation. Neglecting to attach the Belt Stopper may damage the printer. Important • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c).
  • Page 79: Reinstalling The Printer

    iPF840 Series Reinstalling the Printer Reinstalling the Printer Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. For detailed instructions, see the Setup Guide. Assemble the stand Referring to the Printer Stand Setup Guide, assemble the Stand. •...
  • Page 80 Reinstalling the Printer iPF840 Series • Moving the printer requires at least six people, holding it on both sides. Be careful to avoid back strain and other injuries. Caution • When moving the printer, firmly grasp the Carry- ing Handles (a) under each side. The printer may be unsteady if you hold it at other positions, which poses a risk of injury from dropping the printer.
  • Page 81 iPF840 Series Reinstalling the Printer Open the Ink Tank Cover and install the ink tanks. Attach the Roll Holder to the Roll Media. (See "Attaching the Roll Holder to Rolls.") P.12 ➔ Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") P.15 ➔...
  • Page 82: Software Installation

    Installing the Software iPF840 Series Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (TCP/IP) connections.
  • Page 83 iPF840 Series Installing the Software • For USB connections, when the dialog box at right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.
  • Page 84: Installing The Printer Driver (mac Os)

    Installing the Software iPF840 Series Installing the Printer Driver (Mac OS) Installing the Printer Driver (Mac OS) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide. Supported connection methods The printer driver works over USB or network (Bonjour or IP) connections.
  • Page 85 iPF840 Series Installing the Software After installation, click Exit. Basic Guide...
  • Page 86: Convenient Printer Driver Features

    Print Preview iPF840 Series Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..............................86 Rotate Page 90 degrees (Converse Paper) ...................... 88 Borderless Printing ............................89 Large-Format Printing ............................. 90 Enlarged/Reduced Printing ..........................91 Print Preview Print Preview Using the print preview function enables the following.
  • Page 87 Series Print Preview Configuring Settings in Mac OS Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Pre- view window will be displayed. Basic Guide...
  • Page 88 Rotate Page 90 degrees (Converse Paper) iPF840 Series Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orientation, the original is rotated 90 degrees before printing if it fits within the roll width.
  • Page 89: Borderless Printing

    iPF840 Series Borderless Printing Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image cov- ers the entire surface of the paper. Borderless printing is only available with rolls.
  • Page 90 Large-Format Printing iPF840 Series Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by printing origi- nals in banner formats on rolls. Originals created in Microsoft Word or other applications in your preferred size can be enlarged to fill the width of roll pa- per by completing simple printer driver settings.
  • Page 91 iPF840 Series Enlarged/Reduced Printing Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list.
  • Page 92: Adjustments For Better Print Quality

    Automatic Adjustment to Straighten Lines and Colors iPF840 Series Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The print- er will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 93 iPF840 Series Automatic Adjustment to Straighten Lines and Colors On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button.
  • Page 94: Adjusting The Feed Amount

    Selecting a Feed Amount Adjustment Method iPF840 Series Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................94 Adjusting Line Length ............................. 95 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method Methods of adjusting the amount paper is fed are set in Adj.
  • Page 95: Adjusting Line Length

    iPF840 Series Adjusting Line Length Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button. Adjusting Line Length Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced.
  • Page 96 Adjusting Line Length iPF840 Series Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button. Press ▲...
  • Page 97: Troubleshooting

    iPF840 Series Clearing Jammed Roll Paper Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper ........................... 97 Clearing a Jammed Sheet ..........................100 Troubleshooting When Paper Jams are not Found ..................102 Roll paper cannot be inserted into the Paper Feed Slot ................. 105 Cannot load sheets ............................
  • Page 98 Clearing Jammed Roll Paper iPF840 Series • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. If the Cutter is out, move the Cutter to the right side, away from the paper.
  • Page 99 iPF840 Series Clearing Jammed Roll Paper Holding the paper on both sides, pull the jammed por- tion out toward the front. Use a scissors or cutting tool to cut away the printed or wrinkled portion. • When cutting paper, be careful to avoid injury and damaging the printer. Caution If the Carriage is on the left, move the Carriage to the right until it stops.
  • Page 100: Clearing A Jammed Sheet

    Clearing a Jammed Sheet iPF840 Series • Do not force the roll paper into alignment with the Paper Alignment Line (b). This may prevent the paper from being advanced straight. Important • If you pull out too much of the roll, an excessive amount will be cut away. Close the Top Cover.
  • Page 101 iPF840 Series Clearing a Jammed Sheet • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. Lift the Release Lever. Hold the paper and pull it out, toward the front. •...
  • Page 102: Troubleshooting When Paper Jams Are Not Found

    Troubleshooting When Paper Jams are not Found iPF840 Series If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer.
  • Page 103 iPF840 Series Troubleshooting When Paper Jams are not Found Open the Top Cover and lift the Ejection Guide. Check for paper in the lower part of the printer. Re- move any jammed paper here by pushing it to the floor with your fingers. Lift the Release Lever.
  • Page 104 Troubleshooting When Paper Jams are not Found iPF840 Series Open the Top Cover, and if there is a paper jam at the position shown, push it inside with your fingers. The paper will drop to the floor or to the lower part of the printer.
  • Page 105: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    iPF840 Series Roll paper cannot be inserted into the Paper Feed Slot Lower the Release Lever and close the Top Cover. In a crouching position, push the Roll Unit in. Position the Wheeled Output Stacker by the printer. (See "Using the Wheeled Output Stack- er.") User's Guide ➔...
  • Page 106: Paper Is Not Cut Neatly

    Paper is not cut neatly iPF840 Series Paper is not cut neatly Paper is not cut neatly Cause Corrective Action The paper is bent or curled at the cut posi- Straighten out any curling by the edges of the paper. tion.
  • Page 107: Printing Does Not Start

    iPF840 Series The Data lamp on the Control Panel does not light up Printing does not start Printing does not start The Data lamp on the Control Panel does not light up ................... 107 The printer does not respond even if print jobs are sent ................107 Ink Filling..
  • Page 108: The Display Screen Indicates Agitating

    The display screen indicates Agitating iPF840 Series The display screen indicates Agitating The display screen indicates Agitating Cause Corrective Action Ink agitation is in progress. Please wait until ink agitation is finished. The time for agitation varies depending on how long the printer has been off. Basic Guide...
  • Page 109: The Printer Stops During A Print Job

    In the Control Panel, set Auto Rotate to Off and print again. cludes HP RTL commands when Auto (See "Menu Settings.") User's Guide ➔ Rotate is On in the Control Panel menu. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...
  • Page 110: Problems With The Printing Quality

    Printing is faint iPF840 Series Problems with the printing quality Problems with the printing quality Printing is faint ............................... 110 Paper rubs against the Printhead ........................111 The edges of the paper are dirty ........................111 The surface of the paper is dirty ........................112 The back side of the paper is dirty .........................
  • Page 111: Paper Rubs Against The Printhead

    iPF840 Series Paper rubs against the Printhead Paper rubs against the Printhead Paper rubs against the Printhead Cause Corrective Action The type of paper specified in the Load paper of the same type as you have specified in the printer driver. printer driver does not match the (See "Loading Rolls in the Printer.") P.15...
  • Page 112: The Surface Of The Paper Is Dirty

    The surface of the paper is dirty iPF840 Series Cause Corrective Action The Printhead is set too low in the In the Control Panel menu, set Head Height to Automatic. Control Panel menu. (See "Troubleshooting Paper Abrasion and Blurry Images.") User's Guide ➔...
  • Page 113: Banding In Different Colors Occurs

    iPF840 Series Banding in different colors occurs Cause Corrective Action Colors have not been adjusted on the computer Adjust the settings of the color management software, referring to the software or monitor. documentation as needed. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged.
  • Page 114: Image Edges Are Blurred Or White Banding Occurs

    Image edges are blurred or white banding occurs iPF840 Series Cause Corrective Action Printed colors may be uneven if you (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") User's Guide ➔ set the Print Quality too low. Color may be uneven between dark Select Unidirectional Printing in the Advanced Settings of the printer driver.
  • Page 115: The Length Of Printed Images Is Inaccurate In The Feeding Direction

    iPF840 Series The length of printed images is inaccurate in the feeding direction Cause Corrective Action The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver. driver does not match the type loaded in (See "Loading Rolls in the Printer.") P.15 ➔...
  • Page 116: Lines Are Misaligned

    Lines are misaligned iPF840 Series Cause Corrective Action The type of paper specified in the Press the Stop button and stop printing. printer driver does not match the Change the type of paper in the printer driver and try printing again. type loaded in the printer.
  • Page 117: Cannot Print Over A Network

    iPF840 Series Cannot connect the printer to the network Cannot print over a network Cannot print over a network Cannot connect the printer to the network ....................117 Cannot print over a TCP/IP network ......................117 Cannot print over a Bonjour network ......................117 Cannot connect the printer to the network Cannot connect the printer to the network Cause...
  • Page 118: Installation Problems

    The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.
  • Page 119: Hp-gl/2 Problems

    iPF840 Series With HP-GL/2, printing is misaligned HP-GL/2 problems HP-GL/2 problems With HP-GL/2, printing is misaligned ......................119 Lines or images are missing in printed HP-GL/2 jobs..................119 Lines are printed too thick or thin in HP-GL/2 print jobs ................119 HP-GL/2 jobs are printed in monochrome (or color) ..................
  • Page 120 HP-GL/2 jobs are printed in monochrome (or color) iPF840 Series HP-GL/2 jobs are printed in monochrome (or color) HP-GL/2 jobs are printed in monochrome (or color) Cause Corrective Action The Color Mode setting in Check the Color Mode setting in the Control Panel menu. the Control Panel menu is (See "Menu Settings.") User's Guide...
  • Page 121: Other Problems

    The ink is also agitated automatically under the following conditions. Note that other operations are not possi- ble while "Agitating" is displayed on the control panel. • After the printer is turned on In other cases, contact your Canon dealer. Basic Guide...
  • Page 122: Messages Advising To Check The Maintenance Cartridge Are Not Cleared

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.
  • Page 123 iPF840 Series Ink Level Detection Press ▲ or ▼ to select Information, and then press the OK but- ton. A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button. After checking the message, press the ▶...
  • Page 124 Ink Level Detection iPF840 Series Press ▲ or ▼ to select Yes, and then press the OK button. A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button. Ink level detection is now released.
  • Page 125: Error Message Messages Regarding Paper

    iPF840 Series MediaType Mismatch Error Message Error Message Messages regarding paper Messages regarding paper MediaType Mismatch ............................ 125 PaprTypeMismatch ............................126 The paper is too small........................... 126 The paper is too small........................... 126 PaprWidth Mismatch ............................. 127 Paper size not detected..........................127 Insufficient paper for job ..........................
  • Page 126: Paprtypemismatch

    PaprTypeMismatch iPF840 Series PaprTypeMismatch PaprTypeMismatch Cause Corrective Action When Detect Mismatch in the Control Follow these steps to ensure the paper type matches on the printer and in the printer Panel menu is set to Pause, the type of driver. paper loaded does not match the type Press ▲...
  • Page 127: Paprwidth Mismatch

    iPF840 Series PaprWidth Mismatch Cause Corrective Action The loaded paper is too small. Press ▲ or ▼ to select Stop Printing, and then press the OK button. (When you have attempted to print a test print sheet or other printer status informa- tion.) PaprWidth Mismatch PaprWidth Mismatch...
  • Page 128: Insufficient Paper For Job

    Insufficient paper for job iPF840 Series Insufficient paper for job Insufficient paper for job Cause Corrective Action The printer has received a print job longer than the amount of roll paper left when Manag- Press ▲ or ▼ to select Print, and eRemainRoll in the Control Panel menu is On.
  • Page 129: Roll X Is Selected. (x Is 1 (upper) Or 2 (lower))

    iPF840 Series Roll x is selected. (x is 1 (Upper) or 2 (Lower)) Cause Corrective Action A print job for rolls was received when a (See "Loading Rolls in the Printer.") P.15 ➔ sheet is loaded. The printer now starts printing the print job. Press ▲...
  • Page 130: No Roll Unit

    No Roll Unit. iPF840 Series Cause Corrective Action There is remaining roll paper, but because it could not be ad- Choose a higher level of Print Quality in the Advanced Settings vanced, it could not be detected. of the printer driver. (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") User's Guide...
  • Page 131: Roll X Jam (x Is 1 (upper) Or 2 (lower))

    iPF840 Series Roll x jam (x is 1 (Upper) or 2 (Lower)) "Manually rewind the roll all the way and press OK." Cause Corrective Action A paper jam occurred Rewind paper on the Roll Holder manually, all the way, and then press the OK button. when advancing the pa- If "Not finished printing.
  • Page 132: Paper Cutting Failed

    If the paper cannot be cut using the Cutter Unit, specify Manual as the roll cutting method and cut the roll manually. (See "Specifying the Cutting Method for Rolls.") User's Guide ➔ In other cases, the Cutter Contact your Canon dealer for assistance. Unit may be damaged. End of paper feed. End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it reached Canceling manual advancing.
  • Page 133: Paper Position Not Suitable For Borderless Printing

    Turn off the printer and wait at least three seconds before restoring the power. If the message is dis- Roll Unit. played again, contact your Canon dealer for assistance. The roll feed unit is loose. The roll feed unit is loose.
  • Page 134: Messages Regarding Ink

    Ink insufficient. iPF840 Series Messages regarding ink Messages regarding ink Ink insufficient............................... 134 No ink left..............................134 Remaining level of the ink cannot be correctly detected. Check ink tank............134 Close Ink Tank Cover ............................ 134 Ink tank is empty............................134 Not much ink is left.
  • Page 135: Not Much Ink Is Left

    iPF840 Series Not much ink is left. Not much ink is left. Not much ink is left. Cause Corrective Action Not much ink is left. Prepare a new Ink Tank. We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large-format or high-quantity jobs.
  • Page 136: Messages Regarding Printing Or Adjustment

    Cannot print as specified. iPF840 Series Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot print as specified..........................136 Cannot adjust printhead..........................138 Borderless printng not possible. Paper stretched or shrank................136 Before borderless printing, move the blue platen switch................136 Borderless printng not possible.
  • Page 137: Check Printed Document

    iPF840 Series Check printed document. Check printed document. Check printed document. Cause Corrective Action The Printhead nozzles are becoming clogged. If printing is faint, clean the Printhead. (See "Cleaning the Printhead.") P.53 ➔ Basic Guide...
  • Page 138: Messages Regarding Printheads

    Cannot adjust printhead. iPF840 Series Messages regarding printheads Messages regarding printheads Cannot adjust printhead..........................138 Wrong printhead............................138 Printhead error .............................. 138 Cannot recognize print head......................... 138 Execute printhead cleaning........................... 139 Cannot adjust printhead. Cannot adjust printhead. Cause Corrective Action The Printhead nozzles are...
  • Page 139: Execute Printhead Cleaning

    iPF840 Series Execute printhead cleaning. Cause Corrective Action The Printhead cannot be recognized because it is not installed correctly. Reinstall the Printhead. (See "Replacing the Printhead.") P.40 ➔ Execute printhead cleaning. Execute printhead cleaning. Cause Corrective Action The Printhead noz- Follow these steps to clean the Printhead.
  • Page 140: Messages Regarding The Maintenance Cartridge

    Insert the maintenance cartridge. iPF840 Series Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge Insert the maintenance cartridge........................140 Wrong maintenance cartridge........................140 Maint. cart. The level is low ........................... 140 No Maintenance Cartridge capacity....................... 140 Maintenance cartridge full.
  • Page 141: Messages Regarding The Hard Disk

    iPF840 Series Hard disk error. Messages regarding the hard disk Messages regarding the hard disk Hard disk error.............................. 141 File read error..............................141 The mail box is full............................141 Mail box full. Now printing without saving data....................141 Mail box nearly full.
  • Page 142 Mail box full. Delete unwanted data iPF840 Series Cause Corrective Action 100 jobs are stored in the Personal Box. Delete unneeded jobs stored in personal boxes. (See "Deleting Saved Jobs.") User's Guide ➔ Basic Guide...
  • Page 143: Messages Regarding Hp-gl/2

    iPF840 Series This type of paper is not compatible with HP-GL/2. Messages regarding HP-GL/2 Messages regarding HP-GL/2 This type of paper is not compatible with HP-GL/2..................143 GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ..............143 GL2: W0502 The parameter is out of range.
  • Page 144: Other Messages

    Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Top cover is open.
  • Page 145: Prepare For Parts Replacement

    You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before re- storing power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assis- tance. Multi-sensor error...
  • Page 146: Error Messages

    iPF840 Series Error Messages Error Messages Before borderless printing, move the blue platen switch................136 Blue platen switch is dirty..........................136 Borderless printng not possible........................132 Borderless printng not possible. Paper stretched or shrank................136 Cannot adjust printhead..........................138 Cannot print as selected.
  • Page 147 iPF840 Series Rel lever is in wrong position......................... 132 Remaining level of the ink cannot be correctly detected. Check ink tank............134 Roll feed unit error............................133 Roll printing is selected, but sheets are loaded....................128 Roll printing is selected.
  • Page 148 Index Adjust Length ............94, 95 Removing printer drivers ..........118 Adjust Printer .............. 94 Removing the Roll ............21 Adobe RGB ..............5 Replace P.head ............41 Replacing Ink Tanks ............. 29 Roll Holder ........12, 16, 22, 67, 69, 81 Rotate Page 90 degrees ..........
  • Page 149 Series Basic Guide © CANON INC. 2014...

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