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Table of Contents

Large Format Printer

Basic Guide
Manuals for this printer
Setup Guide
Basic Guide
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Safety Precautions ...................................................... 2
Manuals for this printer ................................................... 6
Handling rolls .................................................................. 9
Handling sheets ............................................................ 18
Ink Tanks ...................................................................... 23
Printheads .................................................................... 34
Cutter Unit .................................................................... 42
Maintenance Cartridge ................................................. 46
Cleaning the Printer ...................................................... 53
Operations and Display Screen .................................... 57
Printer parts .................................................................. 68
Preparing to Transfer the Printer .................................. 75
Installing the Printer Driver (Windows) ......................... 86
Installing the Printer Driver (Mac OS X) ....................... 88
Convenient Printer Driver Features .............................. 90
Adjusting the Printhead ................................................ 97
Adjusting the feed amount ............................................ 99
Problems Regarding Paper ........................................ 102
Printing does not start ................................................. 111
The printer stops during a print job ............................. 112
Problems with the printing quality ............................... 113
Cannot print over a network ........................................ 124
Installation problems ................................................... 126
Other problems ........................................................... 128
Messages regarding paper ......................................... 132
Messages regarding ink .............................................. 142
Messages regarding printheads ................................. 147
Messages regarding the hard disk .............................. 150
Other Messages ......................................................... 152
Error Messages .......................................................... 154
ENG
ver1.00
2012-07-13

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Table of Contents

   Summary of Contents for Canon iPF8400

  • Page 1: Table Of Contents

    Large Format Printer Basic Guide Preface Safety Precautions ............2 Manuals for this printer ........... 6 Handling Paper Handling rolls ..............9 Handling sheets ............18 Consumables and Maintenance Ink Tanks ..............23 Printheads ..............34 Cutter Unit ..............42 Maintenance Cartridge ..........
  • Page 2: Preface

    Safety Precautions iPF8400 Preface Preface Safety Precautions Safety Precautions Safety Precautions ................................2 Legal Notices ..................................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual. Doing so may result in unexpected accidents and can cause a fire or elec- trical shocks.
  • Page 3: In An Emergency

    Safety Precautions • Always grip the plug to remove the power cable from the power outlet. Pulling on the power cable could damage the cable and lead to a fire or electrical shock. Caution • Never use an extension cord. This could cause a fire or electrical shock.
  • Page 4: Legal Notices

    Legal Notices Legal Notices FCC Regulations (U.S.A) Canon Large Format Printer iPF8400 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks • Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft and Windows are trademarks of Microsoft Corporation, registered in the U.S. and other countries. •...
  • Page 6: Manuals For This Printer

    Manuals for this printer iPF8400 Manuals for this printer Manuals for this printer Manuals for this printer ..............................6 Viewing the Electronic manuals ..........................6 About This User Manual ..............................7 Manuals for this printer Manuals for this printer This printer has the following manuals.
  • Page 7: About This User Manual

    About This User Manual When the imagePROGRAF Support Information is displayed, click the User Manual icon or the Pa- per Reference Guide icon. • Click Visit the imagePROGRAF webpage in Stay Informed to access the imagePROGRAF web site. Note...
  • Page 8 About This User Manual iPF8400 • Screens depicted in this user manual for the printer driver or other software may be different from the ac- tual screens because of subsequent updates. • May we request • The information in this user manual is subject to change without notice.
  • Page 9: Handling Paper Handling Rolls

    Attaching the Roll Holder to Rolls Handling Paper Handling Paper Handling rolls Handling rolls Attaching the Roll Holder to Rolls ..........................9 Loading Rolls in the Printer ............................11 Removing the Roll from the Printer ........................15 Attaching the Roll Holder to Rolls Attaching the Roll Holder to Rolls When printing on rolls, attach the Roll Holder to the roll.
  • Page 10 Attaching the Roll Holder to Rolls iPF8400 Lift the Holder Stopper lever (a) from the shaft side to unlock it. Holding the Holder Stopper at the posi- tion indicated (b), remove it from the Roll Holder. Insert the respective attachments for the roll paper core on the Roll Holder and Holder Stopper.
  • Page 11: Loading Rolls In The Printer

    Loading Rolls in the Printer With the edge of the roll paper facing forward as shown, insert the Roll Holder from the right of the roll. Insert it firmly until the roll touches the flange (a) of the Roll Holder, leaving no gap.
  • Page 12 Loading Rolls in the Printer iPF8400 Press the Load button. Press ▲ or ▼ to select "Load Roll Paper", and then press the OK button. • If any paper has been advanced that will not be used, a message is shown requesting you to remove it.
  • Page 13 Loading Rolls in the Printer Pull out the roll evenly on both ends and insert it in the Paper Feed Slot (a). Advance the roll until it touches the Paper Retainer (b). Once the roll reaches the Paper Retainer, it is auto- matically advanced over the Platen.
  • Page 14 Loading Rolls in the Printer iPF8400 Holding the edge of the roll paper, lift the Release Lever. Hold the edge of the roll paper as you gently pull it evenly with both hands to the position of the Ejec- tion Guide (a). Align the right side of the roll paper...
  • Page 15: Removing The Roll From The Printer

    Removing the Roll from the Printer Close the Top Cover. Once paper feeding starts, you will need to do the following, based on the ManageRemainRoll setting and the barcode printed on rolls. (See "Keeping Track of the Amount of Roll Paper Left.") →...
  • Page 16 Removing the Roll from the Printer iPF8400 • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button. The Paper Menu is displayed. Press ▲ or ▼ to select Eject Paper, and then press the OK button.
  • Page 17 Removing the Roll from the Printer Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot. • For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from Rolls." → User's Guide Note Lower the Ejection Guide and close the Top Cover.
  • Page 18: Handling Sheets

    Loading Sheets in the Printer iPF8400 Handling sheets Handling sheets Loading Sheets in the Printer ............................ 18 Removing Sheets ................................21 Loading Sheets in the Printer Loading Sheets in the Printer Follow these steps to load sheets in the printer.
  • Page 19 Loading Sheets in the Printer Lift the Release Lever and open the Top Cover. • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c). This may stain your Important hands and damage the printer.
  • Page 20 Loading Sheets in the Printer iPF8400 When inserted, sheets are automatically held by suction against the Platen. • Load a sheet so that it is parallel to the Paper Alignment Line at right (c). Loading paper askew will cause an error.
  • Page 21: Removing Sheets

    Removing Sheets • If no print job was received A menu for selection of the type of paper is shown on the Display Screen. Press ▲ or ▼ to select the type of paper, and then press the OK button.
  • Page 22 Removing Sheets iPF8400 Lower the Release Lever and close the Top Cover. Basic Guide...
  • Page 23: Consumables And Maintenance Ink Tanks

    Ink Tanks Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Ink Tanks .................................... 23 Replacing Ink Tanks ............................... 23 Ink Tanks Ink Tanks When purchasing, check the Model number. Shape Colors Model number Ink Type Capacity Matte black...
  • Page 24 Replacing Ink Tanks iPF8400 • Depending on the color, you can also use an ink tank with a different capacity. Note Precautions when handling ink tanks Take the following precautions when handling ink tanks. • For safety, keep ink tanks out of the reach of children.
  • Page 25 Replacing Ink Tanks If a message requests you to replace an Ink Tank, press the OK button. In this case, you can skip the step Access the menu for ink tank replacement. Follow the instructions in Remove the ink tanks.
  • Page 26 Replacing Ink Tanks iPF8400 Lift the stopper (a) of the Ink Tank Lock Lever for the color to replace. Lift the Ink Tank Lock Lever until it stops, and then push it down to the front. • Push the Ink Tank Lock Lever down until it locks.
  • Page 27 Replacing Ink Tanks Remove the Ink Tank (700 ml) Open the Ink Tank Cover of the tank for replace- ment and check the Ink Lamp. The Ink Lamp flashes quickly if there is no ink left. • Avoid hitting the printer when replacing an Ink Tank. Handle the printer gently when replacing tanks. Jolting the printer during printing may deteriorate print quality.
  • Page 28 Replacing Ink Tanks iPF8400 • If there is still ink in the Ink Tank you removed, store it in the box with the ink holes (a) facing up. Otherwise, ink may leak Important and cause stains. • Dispose of used ink tanks according to local regulations.
  • Page 29 Replacing Ink Tanks Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and affect printing quality. Important Press the OK button and insert the Ink Tank into the holder facing as shown, with the ink holes down.
  • Page 30 Replacing Ink Tanks iPF8400 Lift the Ink Tank Lock Lever until it stops, and then push it down until it clicks into place. Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank.
  • Page 31 Replacing Ink Tanks Load the Ink Tank (700 ml) Before opening the pouch, hold the new Ink Tank with both hands and tilt it to the left and right as shown, shaking gently it seven or eight times. •...
  • Page 32 Replacing Ink Tanks iPF8400 Press the OK button and insert the Ink Tank into the holder facing as shown, with the ink holes down. • Ink tanks cannot be loaded in the holder if the color or orientation is incorrect.
  • Page 33 Replacing Ink Tanks Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank. Note Close the Ink Tank Cover. • After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some Ink Tank Lock Lever may not be closed completely.
  • Page 34: Printheads

    • If the Display Screen indicates "Open top cover and replace the printhead." Replace both printheads. • If your Canon dealer has advised Printhead replacement Replace the Printhead as directed. Compatible printheads For information on compatible printheads, see "Printhead." →...
  • Page 35 Replacing the Printhead • There may be ink around the nozzles of the Printhead you remove. Handle the Printhead carefully during replacement. The ink may stain clothing. Important • Do not open the Printhead pouch until immediately before installation. After removing the Printhead from the pouch, install it right away.
  • Page 36: Replace The Printhead

    Replacing the Printhead iPF8400 Replace the Printhead Open the Top Cover. If the Carriage Cover is dirty, use a damp cloth that you have wrung out completely to wipe it clean. • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c).
  • Page 37 Replacing the Printhead If the ventilation duct (a) is dirty, use a damp cloth that you have wrung out completely to wipe it clean. If the Carriage is obscuring the ventilation duct, move the Carriage manually before cleaning the duct.
  • Page 38 Replacing the Printhead iPF8400 Pull up the Printhead Fixer Cover to open it com- pletely. Remove the Printhead and press the OK button. • Dispose of the used Printhead in accordance with local regulations. Note Holding the new Printhead by the grips (a), remove it from the pouch.
  • Page 39 Replacing the Printhead • When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal contacts (c). This may damage the Printhead and affect printing quality. Important Never touch the ink supply section (d). This may •...
  • Page 40 Replacing the Printhead iPF8400 Pull the Printhead Fixer Cover down toward the front to lock the Printhead in place. Push the Printhead Fixer Lever toward the back of the printer until it clicks. Push the Carriage Cover down toward the front.
  • Page 41 Replacing the Printhead Close the Top Cover. Ink now fills the system. It takes about 13 minutes for ink to fill the system. • While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak out.
  • Page 42: Cutter Unit

    Cutter Unit iPF8400 Cutter Unit Cutter Unit Cutter Unit ..................................42 Replacing the Cutter Unit ............................42 Cutter Unit Cutter Unit When purchasing, check the Model number. Shape Model number CT-06 • For instructions on Cutter Unit replacement, see "Replacing the Cutter Unit."...
  • Page 43 Replacing the Cutter Unit Replacing the Cutter Unit Open the Top Cover. If the Cutter Unit or Carriage Cover is dirty, use a damp cloth that you have wrung out completely to wipe it clean. • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c).
  • Page 44 Replacing the Cutter Unit iPF8400 Holding the Cutter Unit by the Lock Lever (a) and grip (b), remove it from the Carriage. • Never touch any part of the Cutter Unit except the Lock Lever (a) and grip (b). This may stain your hands or cause injury.
  • Page 45 Replacing the Cutter Unit Close the Top Cover. A confirmation message is displayed about the Cutter Unit lock. Press ▲ or ▼ to select "Yes", and then press the OK button. The Carriage is moved, and a confirmation message is displayed about resetting the cut count.
  • Page 46: Maintenance Cartridge

    Maintenance Cartridge iPF8400 Maintenance Cartridge Maintenance Cartridge Maintenance Cartridge ..............................46 Replacing the Maintenance Cartridge ........................46 Maintenance Cartridge Maintenance Cartridge When purchasing, check the Model number. This Maintenance Cartridge comes with a Shaft Cleaner. Shape Model number MC-08 •...
  • Page 47 Replacing the Maintenance Cartridge Confirm the message When the Maintenance Cartridge is almost empty, a message is shown on the Display Screen. According to the message, replace the Maintenance Cartridge or prepare a new Maintenance Cartridge. (See "When to Replace the Maintenance Cartridge.")
  • Page 48 Replacing the Maintenance Cartridge iPF8400 Replace the Maintenance Cartridge Open the box, remove the plastic bag, packaging material, and Shaft Cleaner, and then take out the Maintenance Cartridge. • Never touch the metal contacts (a). This may dam- age the Maintenance Cartridge.
  • Page 49 Important • In accordance with active and ongoing environmental programs, Canon supports recycling of used mainte- nance cartridges. Follow the instructions provided with the new Maintenance Cartridge that describe how to Note process the used Maintenance Cartridge.
  • Page 50 Replacing the Maintenance Cartridge iPF8400 Keeping the new Maintenance Cartridge level, in- sert it all the way in. Close the Maintenance Cartridge Cover. Press the OK button. The printer now initializes the Maintenance Car- tridge. Next, replace the Shaft Cleaner.
  • Page 51 Replacing the Maintenance Cartridge • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button.
  • Page 52 Replacing the Maintenance Cartridge iPF8400 • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c). This may stain your Important hands and damage the printer. Holding the new Shaft Cleaner by the grips (a), at- tach it to the Carriage.
  • Page 53: Cleaning The Printer

    Cleaning Inside the Top Cover Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ..........................53 Cleaning the Printhead ..............................55 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover to maintain better printing quality and help prevent problems.
  • Page 54 Cleaning Inside the Top Cover iPF8400 If paper dust has accumulated in the Vacuum holes (a) on the Platen, in the Borderless Printing Ink Grooves (b), or on the cutter guide (c), use the Cleaning Brush (d, provided with the printer) to wipe it away.
  • Page 55: Cleaning The Printhead

    Cleaning the Printhead • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c). This may stain your Important hands and damage the printer. • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality.
  • Page 56 If printing does not improve even if you execute Head Cleaning B, try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.
  • Page 57: Printer Parts

    Control Panel Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..................................57 Menu Operations ................................58 Menu Structure ................................62 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages.
  • Page 58: Menu Operations

    Menu Operations iPF8400 • ▼ button Press this button when viewing menus to display the next menu item or setting value. OK button Press this button on the Tab Selection screen to display the menu of the tab shown. Pressing this button in menu items of each tab for which is displayed at left will move to the lower level of the menu item, enabling you to execute menu commands or set menu values.
  • Page 59 Menu Operations • If the Tab Selection screen is not displayed, press the Menu button. Note Simply press buttons on the Control Panel to access menus on various tabs from the Tab Selection screen and set or execute Menu items.
  • Page 60 Menu Operations iPF8400 • Lower menus are available if is displayed at left next to the second and subsequent rows. To access the lower menus, select the menu and press the OK button. Specifying menu items Menu items can be set as follows.
  • Page 61 Menu Operations Repeat steps 1 and 2 to complete the settings, and then press the OK button. • If a confirmation message is displayed regarding the setting you entered, press the OK button. The setting is applied, and the printer is now in Standby.
  • Page 62: Menu Structure

    Menu Structure iPF8400 Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.
  • Page 63: Ink Menu

    Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Return Defaults Paper Details Keep Paper Type Off*┋On *1: For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See Paper Reference Guide .) Types of paper in the printer driver and related software (as well as on the Control Panel ) are updated when you install the printer driver from the User Software CD-ROM or if you update paper information with the Media Configuration Tool.
  • Page 64: Set./adj. Menu

    Menu Structure iPF8400 *1: If a pending job is selected, Print Anyway is displayed. Set./Adj. Menu Limited items are displayed during printing. The displayed items are indicated by annotations. First Level Second Level Third Level Fourth Level Fifth Level Sixth Level...
  • Page 65 Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level IPv6( *8 ) IPv6 Sup- On┋Off* port( *8 ) IPv6 Stles- On*┋Off sAddrs( *8 ) ( *10 ) DHCPv6( *8 ) On┋Off* ( *10 )
  • Page 66 Menu Structure iPF8400 First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Detect Mis- Pause┋Warning┋None*┋Hold Job match Paper Size Sht Selection ISO A3+*┋13"x19"(Super B) Basis Sht Selection ISO B1*┋28"x40" (ANSI F) Keep Paper Off*┋On Size Rep.P.head...
  • Page 67 Menu Structure *4: Not displayed if IPv4 Mode is Manual. *5: Not displayed if NetWare is Off. *6: Not displayed if Auto Detect is On. *7: Follows the setting in Date Format. *8: Viewing and configuration is possible for administrators, and only viewing for other users.
  • Page 68: Printer Parts

    Front iPF8400 Printer parts Printer parts Front ..................................... 68 Back ...................................... 70 Top Cover (Inside) ................................71 Carriage ....................................72 Ink Tank Cover (Inside) ..............................73 Front Front Top Cover Open this cover to install the Printhead, load paper, and remove any jammed paper from inside the printer as needed.
  • Page 69 Front Paper Feed Slot When loading a roll, insert the edge of the roll paper here. Holder Stopper Secure rolls on the Roll Holder with this part. Ink Tank Cover Open this cover to replace an Ink Tank. (See "Ink Tank Cover (Inside).") →...
  • Page 70: Back

    Back iPF8400 Back Back Carrying Handles When carrying the printer, have four people hold it by these handles under both sides. Media Take-up Unit Power Inlet Connect the power cord of the optional Media Take-up Unit here. Ethernet Port Connect an Ethernet cable to this port.
  • Page 71: Top Cover (inside)

    Top Cover (Inside) Top Cover (Inside) Top Cover (Inside) Top Cover Roller Prevents paper from rising when ejected. Paper Alignment Line Align paper with this line when loading it. Carriage Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") →...
  • Page 72: Carriage

    Carriage iPF8400 Linear Scale The linear scale serves a key role in detecting the Carriage position. Be careful not to touch this part when cleaning inside the Top Cover or clearing paper jams. Switch Set the switch to the side opposite ● if the edges of printed images are blurred. Set the switch to the ● side before borderless printing.
  • Page 73: Ink Tank Cover (inside)

    Ink Tank Cover (Inside) Ink Tank Cover (Inside) Ink Tank Cover (Inside) Left Side Right Side *1: Note: The figure shows the printer as loaded with 700 ml (23.7 fl oz) Ink Tank. Ink tanks Cartridges of ink in various colors.
  • Page 74 Ink Tank Cover (Inside) iPF8400 • No Ink Tank is installed, or the ink level detection function is disabled. • Flashing Slowly Not much ink is left. • Flashing Rapidly Ink tank is empty. Basic Guide...
  • Page 75: Printer Relocation Preparing To Transfer The Printer

    • Be sure to contact your Canon dealer before transferring the printer to a new location. Ink may leak and damage the printer if you do not prepare the printer correctly and it is tipped or stood on end in transit.
  • Page 76 If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the OK Important button and contact your Canon dealer for assistance. Basic Guide...
  • Page 77 Preparing to Transfer the Printer Removing Ink Tanks Open the left and right ink tank covers. Lift the stopper (a) of the Ink Tank Lock Lever (a). Lift the Ink Tank Lock Lever until it stops, and then push it down to the front.
  • Page 78 Preparing to Transfer the Printer iPF8400 • Store the Ink Tank you removed in the box with the ink holes (a) facing up. Otherwise, ink may leak and cause stains. Important Repeat steps 2 and 3 to remove all ink tanks.
  • Page 79 Preparing to Transfer the Printer When the process is finished, "Preparations for moving the printer finished. Turn the power off" is dis- played. When this happens, replace the Maintenance Cartridge currently being used with a new Maintenance Car- tridge.
  • Page 80 Preparing to Transfer the Printer iPF8400 Grasp the Belt, insert it between the Belt Stopper, and affix the Belt Stopper with a hex screw at the position indicated. • Here, the Belt Stopper is the one that was removed and stored after initial installation. Neglecting to attach the Belt Stopper may damage the printer.
  • Page 81: Reinstalling The Printer

    Reinstalling the Printer Close the Top Cover. Tape down printer covers to secure them, in the reverse order of tape removal during installation. Remove the Output Stacker by reversing the installation procedure. Remove the Stand by reversing the installation procedure, when it was attached to the printer.
  • Page 82 Reinstalling the Printer iPF8400 Install the printer Mount the printer on the assembled Stand and tight- en the screws firmly. • Moving the printer requires at least six people, holding it on both sides. Be careful to avoid back strain and other injuries.
  • Page 83 Reinstalling the Printer Remove tape and packaging material attached to the printer. Also open the Top Cover and remove stoppers and spacers inside the printer. Connect the power cord to the Power Supply Con- nector on the back of the printer.
  • Page 84 Reinstalling the Printer iPF8400 Open the Ink Tank Cover and install the ink tanks. Install the Software and the Electronic Manuals. Note that the driver installation procedure varies depending on the type of connection. (See "Installing the Software (Windows).") →...
  • Page 85 Reinstalling the Printer Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") → P.11 Basic Guide...
  • Page 86: Software Installation Installing The Printer Driver (windows)

    Installing the Software (Windows) iPF8400 Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.
  • Page 87 Installing the Software (Windows) • For USB connections, when the dialog box at right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.
  • Page 88: Installing The Printer Driver (mac Os X)

    Installing the Software (Mac OS X) iPF8400 Installing the Printer Driver (Mac OS X) Installing the Printer Driver (Mac OS X) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.
  • Page 89 Installing the Software (Mac OS X) After installation, click Quit. Installation of the software is now finished. Next, connect the printer and computer. After confirming the printer is on, connect the printer to your computer or the network. Click Next and follow the instructions displayed to register the printer to set up and update the paper information.
  • Page 90: Convenient Printer Driver Features

    Print Preview iPF8400 Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..................................90 Rotate Page 90 degrees (Converse Paper) ......................92 Borderless Printing ................................ 93 Large-Format Printing ..............................94 Enlarged/Reduced Printing ............................95 Other Methods of Printing: Printing from Print Plug-Ins ................96...
  • Page 91 In the File menu of the source application, choose the appropriate menu item for printer settings to display the Print dialog box. Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Preview window will be displayed. Basic Guide...
  • Page 92 Rotate Page 90 degrees (Converse Paper) iPF8400 Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orienta- tion, the original is rotated 90 degrees before printing if it fits within the roll width.
  • Page 93: Borderless Printing

    Borderless Printing Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image covers the entire surface of the pa- per.
  • Page 94: Large-format Printing

    Large-Format Printing iPF8400 Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by print- ing originals in banner formats on rolls. Originals created in Microsoft Word or other applica- tions in your preferred size can be enlarged to fill the width of roll paper by completing simple printer driver settings.
  • Page 95: Enlarged/reduced Printing

    Enlarged/Reduced Printing Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list.
  • Page 96 Other Methods of Printing: Printing from Print Plug-Ins iPF8400 Other Methods of Printing: Printing from Print Plug-Ins Other Methods of Printing: Printing from Print Plug-Ins Using print plug-ins, you can print directly from applications such as Adobe Photoshop and Digital Photo Profes- sional.
  • Page 97: Adjustments For Better Print Quality Adjusting The Printhead

    Automatic Adjustment to Straighten Lines and Colors Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The print- er will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 98 Automatic Adjustment to Straighten Lines and Colors iPF8400 • Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot be completed correctly unless the loaded paper matches the settings. Important On the Tab Selection screen of the Control Panel, press ◀ or ▶...
  • Page 99: Adjusting The Feed Amount

    Selecting a Feed Amount Adjustment Method Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................99 Adjusting Line Length ..............................100 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method There are two methods of adjusting the paper feed amount, Print Quality and Print Length, either of which will be applied during printing.
  • Page 100: Adjusting Line Length

    Adjusting Line Length iPF8400 Adjusting Line Length Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length : AdjustmentPrint and Change Settings.
  • Page 101 Adjusting Line Length Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button. Press ▲ or ▼ to select AdjustmentPrint or Change Settings, and then press the OK button.
  • Page 102: Troubleshooting Problems Regarding Paper

    Clearing Jammed Roll Paper iPF8400 Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper ............................ 102 Clearing a Jammed Sheet ............................105 Roll paper cannot be inserted into the paper feed slot ................108 Cannot load sheets ..............................108 Paper is not cut straight ............................
  • Page 103 Clearing Jammed Roll Paper • Do not touch the Linear Scale (a), Carriage Shaft (b), or Fixed Blade (c), This may stain your Important hands and damage the printer. Lift the Release Lever. Basic Guide...
  • Page 104 Clearing Jammed Roll Paper iPF8400 Holding the paper on both sides, pull the jammed portion out toward the front. Use scissors or a cut- ting tool to cut away the printed or wrinkled portion. • When cutting paper, be careful to avoid injury or damage to the printer.
  • Page 105: Clearing A Jammed Sheet

    Clearing a Jammed Sheet Hold the edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide (a). Align the right side of the roll paper with the Paper Alignment Line (b), keeping this side par- allel to the line, and then lower the Release Lever.
  • Page 106 Clearing a Jammed Sheet iPF8400 Open the Top Cover. If the Carriage is out, move the Carriage out of the way, away from the paper. • If you push the Carriage to the left edge, the blade of the Cutter Unit will be lowered in preparation to cut the paper.
  • Page 107 Clearing a Jammed Sheet Lift the Release Lever. If the paper is visible, hold the paper and pull it out toward the front. If the paper is not visible, lift the Ejection Guide, re- move the Roll Holder, and clear the paper jam from below.
  • Page 108: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Roll paper cannot be inserted into the paper feed slot iPF8400 If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer.
  • Page 109: Paper Is Not Cut

    Paper is not cut Cause Corrective Action Paper rises by the ends of the cut position before Reload the paper correctly. it is cut. You are using paper that cannot be cut with the Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a Cutter Unit.
  • Page 110: The Size Of Clear Film Cannot Be Detected

    (See "Using the Media Take-up Unit (Optional).") → User's Guide If the Media Take-up Unit continues rotating, con- tact your Canon dealer for assistance. The size of clear film cannot be detected The size of clear film cannot be detected Cause Corrective Action The Platen is soiled with ink or other substances.
  • Page 111: Printing Does Not Start

    The Data lamp on the Control Panel does not light up Printing does not start Printing does not start The Data lamp on the Control Panel does not light up ................111 The printer does not respond even if print jobs are sent ................111 Ink Filling..
  • Page 112: The Printer Stops During A Print Job

    (See "Checking for Nozzle Clogging.") → User's Guide A print job was received from an in- Use the correct imagePROGRAF printer driver for the printer and try printing again. compatible printer driver. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...
  • Page 113: Problems With The Printing Quality

    Printing is faint Problems with the printing quality Problems with the printing quality Printing is faint ................................113 Paper rubs against the printhead .......................... 113 The edges of the paper are dirty .......................... 114 The surface of the paper is dirty ........................... 115 The back side of the paper is dirty ........................
  • Page 114: The Edges Of The Paper Are Dirty

    User's Guide You are printing on heavyweight paper When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a or paper that curls or wrinkles easily af- VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still oc- ter absorbing ink.
  • Page 115: The Surface Of The Paper Is Dirty

    Corrective Action You are printing on heavyweight paper or When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a paper that curls or wrinkles easily after ab- VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still sorbing ink.
  • Page 116: Immediately After Borderless Printing, The Trailing Edge Margin Is Soiled During Regular Printing

    Immediately after borderless printing, the trailing edge margin is soiled during regular printing iPF8400 Immediately after borderless printing, the trailing edge margin is soiled during regular printing Immediately after borderless printing, the trailing edge margin is soiled during regular printing...
  • Page 117: Colors In Printed Images Are Uneven

    Density may be uneven if you use Glossy In Advanced Settings of the printer driver, choose Highest quality or High in Print Quality. Paper or Canon Coated Paper. The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver.
  • Page 118: Image Edges Are Blurred Or White Banding Occurs

    Image edges are blurred or white banding occurs iPF8400 Cause Corrective Action Scan Wait Time > Area in the Control In this case, select Scan Wait Time > Area > Entire area. Panel menu is set to Leading edge. However, note that printing will now take longer.
  • Page 119 Setting the Blue Switch on the Platen Remove the Cleaning Brush (a). Using the back of the Cleaning Brush, move the first Switch to the side opposite ●. Basic Guide...
  • Page 120 Setting the Blue Switch on the Platen iPF8400 Refer to the following table to confirm the number on the Platen (a) that corresponds to the size of pa- per for printing. Number Dimensions 254.0 mm (10.00 in) 355.6 mm (14.00 in) 431.8 mm (17.00 in)
  • Page 121: The Contrast Becomes Uneven During Printing

    The contrast becomes uneven during printing Using the back of the Cleaning Brush, move the Switch to the side opposite ●, corresponding to the size of the paper for printing. In this case, note that you will move the switch in the opposite direction from the direction in step 4.
  • Page 122: Images Are Printed Crooked

    Images are printed crooked iPF8400 Cause Corrective Action The type of paper specified in the printer driv- Press the Stop button and stop printing. er does not match the type loaded in the Change the type of paper in the printer driver and try printing again.
  • Page 123: Lines Or Colors Are Misaligned

    Lines or colors are misaligned Lines or colors are misaligned Lines or colors are misaligned Cause Corrective Action The Printhead is not being aligned cor- Adjust the Printhead alignment. rectly. → (See "Automatic Adjustment to Straighten Lines and Colors.") P.97...
  • Page 124: Cannot Print Over A Network

    Cannot connect the printer to the network iPF8400 Cannot print over a network Cannot print over a network Cannot connect the printer to the network ...................... 124 Cannot print over a TCP/IP network ........................124 Cannot print over a NetWare network ........................ 124 Cannot print over AppleTalk or Bonjour networks ..................
  • Page 125: Cannot Print Over Appletalk Or Bonjour Networks

    Cannot print over AppleTalk or Bonjour networks Cause Corrective Action The NetWare server and serv- Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the ices are not configured correctly. print queue is available.
  • Page 126: Installation Problems

    The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.
  • Page 127 Removing Installed Printer Drivers From the Windows start menu, select Programs > imagePROGRAF Device Setup Utility > Uninstaller (imagePROGRAF Device Setup Utility) to start the wizard. In the wizard window, click Delete, and then click Next. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility.
  • Page 128: Other Problems

    After the printer is turned on • After data transmission • After ink tank replacement In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Messages advising to check the maintenance cartridge are not cleared Cause Corrective Action...
  • Page 129: The Printer Consumes A Lot Of Ink

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.
  • Page 130 Ink Level Detection iPF8400 A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button.
  • Page 131 Ink Level Detection Press ▲ or ▼ to select Yes, and then press the OK button. A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button.
  • Page 132: Error Message Messages Regarding Paper

    Paper mismatch iPF8400 Error Message Error Message Messages regarding paper Messages regarding paper Paper mismatch ................................132 MediaType Mismatch ..............................132 The paper is too small..............................133 The paper is too small..............................133 PaprWidth Mismatch ..............................134 Paper size not detected............................. 134 Insufficient paper for job ............................
  • Page 133: The Paper Is Too Small

    The paper is too small. Cause Corrective Action When Detect Mismatch in the Control Panel Replace the loaded paper with paper of the type and size you have specified in the menu is set to Pause, the type of paper loaded printer driver.
  • Page 134: Paprwidth Mismatch

    PaprWidth Mismatch iPF8400 Cause Corrective Action The loaded paper is too small. Press ▲ or ▼ to select Stop Printing, and then press the OK button. (When you have attempted to print a test print sheet or other printer status information.) "Replace roll with 10 in.
  • Page 135: Insufficient Paper For Job

    Insufficient paper for job Cause Corrective Action If this error recurs after you reload the roll, remove the Roll Holder from the printer, push the roll firmly in until it touches the Roll Holder flange, and reload the Roll Holder in the printer.
  • Page 136: Roll Printing Is Selected

    Roll printing is selected. iPF8400 Cause Corrective Action Paper that is too small for the printer has been loa- Lift the Release Lever and load paper of the correct size. ded. → (See "Paper Sizes.") User's Guide Paper has been loaded that is too small to print the Lift the Release Lever and load unused paper A4/Letter (vertical) or larger.
  • Page 137: No Sheets

    No sheets. Cause Corrective Action Choose a higher level of Print Quality in the Advanced Settings of the printer driver. • If the unused portion of the roll → (See "Giving Priority to Particular Graphic Elements and Colors for Printing.")
  • Page 138: Paper Loaded Askew

    Paper loaded askew. iPF8400 Paper loaded askew. Paper loaded askew. Cause Corrective Action Paper loaded crooked was detected when the paper was advanced. Lift up the Release Lever and reload the pa- per. (See "Loading Rolls in the Printer.") →...
  • Page 139: End Of Paper Feed

    For information about paper that is compatible with automatic cutting, see the Paper Reference Guide. (See "Paper Reference Guide.") Lift the Release Lever and remove the paper. In other cases, the Cutter Unit Contact your Canon dealer for assistance. may be damaged. End of paper feed. End of paper feed.
  • Page 140: Media Take-up Unit Ready

    Media take-up unit ready. iPF8400 Media take-up unit ready. Media take-up unit ready. Cause Corrective Action The Take-up Reel setting in the printer Set./Adj. Menu Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop was changed from Enable to Disable, but a print job was printing.
  • Page 141 Paper position not suitable for borderless printing. Cause Corrective Action The paper is loaded askew. Press ▲ or ▼ to select Change Paper and straighten the paper so that the edges are be- tween the ink grooves for borderless printing.
  • Page 142: Messages Regarding Ink

    Ink insufficient. iPF8400 Messages regarding ink Messages regarding ink Ink insufficient................................142 No ink left..................................142 Remaining level of the ink cannot be correctly detected................142 Close Ink Tank Cover ..............................142 Ink tank is empty................................143 Not much ink is left.
  • Page 143: Ink Tank Is Empty

    Ink tank is empty. Ink tank is empty. Ink tank is empty. Cause Corrective Action There is no ink left in an ink tank. Open the Ink Tank Cover, and replace the Ink Tank for There are no ink colors with × displayed above the remaining ink indicator in the the color that is out of ink.
  • Page 144: Messages Regarding Printing Or Adjustment

    Cannot execute this command. Use other paper. iPF8400 Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot execute this command. Use other paper................... 144 Cannot adjust printhead............................147 Cannot calibrate................................144 Excessive temperature or humidity........................144 Please execute common calibration.
  • Page 145: Please Commn Calibrt Using Above Paper

    Please commn calibrt using above paper. Cause Corrective Action Note that this is displayed when all of the following are satisfied. (See "Color Calibration Using the Printer → Sensor.") User's Guide • If Set Exec. Guide is On in the Control Panel menu.
  • Page 146: Cannot Adjust Paper Feed

    Move the blue platen switch No.xx to the right. (xx represents a number) iPF8400 Move the blue platen switch No.xx to the right. (xx represents a number) Move the blue platen switch No.xx to the right. (xx represents a number)
  • Page 147: Messages Regarding Printheads

    Cannot adjust printhead. Messages regarding printheads Messages regarding printheads Cannot adjust printhead............................147 PHeads: wrong pos..............................147 Wrong x printhead. (x is L, R, or not displayed) ....................147 x printhead error (x is L, R, or not displayed) ....................147 Cannot recognize print head x.
  • Page 148: Execute Printhead Cleaning

    Cannot recognize print head x. (x is L, R, or not displayed) iPF8400 Cannot recognize print head x. (x is L, R, or not displayed) Cannot recognize print head x. (x is L, R, or not displayed) Cause Corrective Action No Printhead is installed.
  • Page 149: Messages Regarding The Maintenance Cartridge

    No maintenance cartridge. Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge No maintenance cartridge............................149 Wrong maintenance cartridge..........................149 Maint. cart. The level is low ............................149 No Maintenance Cartridge capacity........................149 Maintenance cartridge full............................149 Maintenance cartridge problem.
  • Page 150: Messages Regarding The Hard Disk

    Hard disk error. iPF8400 Messages regarding the hard disk Messages regarding the hard disk Hard disk error................................150 File read error................................150 The mail box is full............................... 150 Mail box full. Now printing without saving data....................150 Mail box nearly full.
  • Page 151 Mail box full. Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box. Delete unneeded jobs stored in personal boxes. → (See "Deleting Saved Jobs.") User's Guide Basic Guide...
  • Page 152: Other Messages

    Cause Corrective Action An error requiring service may have occurred. Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Hardware error. xxxxxxxx-xxxx (x represents a letter or number) Hardware error. xxxxxxxx-xxxx (x represents a letter or number)
  • Page 153: Prepare For Parts Replacement

    Calibration There is a problem with the multi-sensor. Cause Corrective Action The performance of a sensor inside the printer may be Press the OK button and cancel calibration. Contact your Canon dealer for as- impaired. sistance. Multi-sensor error Multi-sensor error...
  • Page 154: Error Messages

    Error Messages Error Messages Before borderless printing, move the blue platen switch................145 Blue platen switch is dirty............................145 Borderless printng not possible..........................140 Borderless printng not possible. Paper stretched or shrank..............145 Calibration There is a problem with the multi-sensor................... 153 Cannot adjust paper feed.
  • Page 155 Prepare for parts replacement..........................153 Regular printing is selected, but a roll is loaded..................... 137 Rel lever is in wrong position........................... 139 Remaining level of the ink cannot be correctly detected................142 Rewinding error................................139 Roll printing is selected, but sheets are loaded.
  • Page 156 Index Printer menu ............... 59 Printhead ........3, 34, 55, 68, 71, 72, 97 Adjust Length ............. 99, 100 Adjust Printer ..............99 Adobe RGB ................96 Removing printer drivers ..........126 Removing the Roll ............... 15 Replace P.head ..............35 CAD ..................
  • Page 157 Basic Guide Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europe Ltd. 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET United Kingdom Canon (China) Co., Ltd.

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