Alcatel-Lucent OpenTouch 8018 User Manual
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Alcatel-Lucent OpenTouch 8018 User Manual

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OpenTouch™ Suite for MLE
8018 DeskPhone
User Manual
8AL90332ENAAed01-1617

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Summary of Contents for Alcatel-Lucent OpenTouch 8018

  • Page 1 OpenTouch™ Suite for MLE 8018 DeskPhone User Manual 8AL90332ENAAed01-1617...
  • Page 2 8018 DeskPhone Introduction Thank you for choosing our DeskPhone. We hope it will give you entire satisfaction. This model offers enhanced ergonomical features for more effective communication. This manual describes the services offered by the 8018 DeskPhone connected to an OmniPCX Enterprise system.

  • Page 3: Table Of Contents

    8018 DeskPhone 1.5 C ..................8 HANGING OR UPDATING THE PHONE LABEL 1.6 S ......................8 TATUS ICONS ALL ICONS 1.7 F ..........................8 EATURES KEYS 1.8 P ........................9 REPROGRAMMED KEYS 1.9 A ........................9 LPHABETIC KEYBOARD 1.10 C ......................
  • Page 4 8018 DeskPhone 4 SHARING ............................20 4.1 A ...................... 20 NSWERING THE GENERAL BELL 4.2 M ..................... 20 ANAGER SSISTANT FILTERING 4.3 C ..........................20 ALL PICK 4.4 H ..........................21 UNTING GROUPS 4.5 C ................21 ALLING AN INTERNAL CALLER ON HIS HER PAGER 4.6 A ....................
  • Page 5 8018 DeskPhone 7 PROGRAMMING YOUR TELEPHONE .................... 29 7.1 I ....................29 NITIALIZING YOUR VOICE MAILBOX 7.2 C ....................29 USTOMIZING YOUR VOICE GREETING 7.3 M ................. 29 ODIFY THE PASSWORD FOR YOUR PHONE SET 7.4 M ................30 ODIFY THE PASSWORD FOR YOUR VOICE MAILBOX 7.5 A ....................

  • Page 6: Getting To Know Your Telephone

    8018 DeskPhone 1 Getting to know your telephone 1.1 8018 DeskPhone  Flashing green: Arrival of a new call /  Monochrome graphical screen Appointment alarm. with backlit (128x64 pixels).  6 dedicated functions keys. Handset Navigation  3 preprogrammed keys with Led and paper icon: Alpha- numeric key, F1, F2.

  • Page 7: Welcome Screens

    8018 DeskPhone 1.3 Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting the corresponding tab at the top of the screen with the navigation keys. The selected page is highlighted.

  • Page 8: Changing Or Updating The Phone Label

    8018 DeskPhone 1.5 Changing or updating the phone label Removing the phone label  Lift the protective cover at the notch and slide it up to take it out of its housing.  Remove the phone label in the same way. ...

  • Page 9: Preprogrammed Keys

    8018 DeskPhone 1.8 Preprogrammed keys The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by pressing the corresponding key. When activated, the LED corresponding to the key remains lit up. Press the corresponding key to deactivate it.

  • Page 10: Call Management Screen

    8018 DeskPhone 1.10 Call management screen Incoming call icon, Call in progress, Call on hold, … Incoming call and Soft keys: actions available conversation presentation depending on the call status screen Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 11: Using Your Telephone

    8018 DeskPhone 2 Using your telephone 2.1 Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls.   Press the softkey associated with the call log feature. Consulting all calls All calls are displayed with an icon giving information on the type of call. Answered outgoing calls Answered incoming calls Unanswered outgoing calls...

  • Page 12: Receiving A Call

    8018 DeskPhone If the internal or outside number does not reply:  LS announce Broadcast a message on the loudspeaker of the free terminal.  Call back Request callback to a busy terminal.  Text mail Send a written message. ...

  • Page 13: Calling Your Caller By Name (Company Directory)

    8018 DeskPhone 2.6 Calling your caller by name (company directory)  123<>abc Switch the keyboard to the alphabetic mode by selecting the associated programmed key. When activated, the LED corresponding to the key remains lit up.  Enter the name or initials or the surname and first name of your caller. ...

  • Page 14: Requesting Automatic Callback If Internal Number Is Busy

    8018 DeskPhone List of unanswered calls  Use one of the following: o Reach the 'Menu' page. Events  Select the type of call: Unanswered int call / xx Unanswered int calls Unanswered ext call / xx Unanswerd ext calls ...

  • Page 15: Sending Dtmf Signals

    8018 DeskPhone 2.12 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.  During a conversation.  Use one of the following: o Send DTMF o Press the star key (if allowed by system configuration).

  • Page 16: During A Conversation

    8018 DeskPhone 3 During a conversation 3.1 Making a second call during a conversation  During a conversation.  New call  Number of second caller The first call is on hold. Other methods for calling a second caller  Dial directly the number for your call.

  • Page 17: Switching Between Calls (Broker Call)

    8018 DeskPhone 3.3 Switching between calls (Broker call) During a conversation, a second call is on hold.  Select the contact on hold You are in conversation with the second caller and the first one is on hold. 3.4 Transferring a call To transfer your call to another number: ...

  • Page 18: Placing A Call On Hold (Hold)

    8018 DeskPhone 3.7 Placing a call on hold (hold) Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone.  During a conversation.  Put on hold Your call is placed on hold Recover the call on hold: ...

  • Page 19: Adjust Audio Volume

    8018 DeskPhone 3.10 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver:  During a conversation.  Adjust audio volume. 3.11 Signal malicious calls This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message.

  • Page 20: Sharing

    8018 DeskPhone 4 Sharing 4.1 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:  Reach the 'Menu' page.  Settings My services Consult Call pick up services Night service call pick up 4.2 Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants.

  • Page 21: Hunting Groups

    8018 DeskPhone 4.4 Hunting groups Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. Temporary exit from your hunting group:  Reach the 'Menu' page.  Settings My services Consult Additional services Out hunting grp ...

  • Page 22: Calling A Caller On His/Her Loudspeaker

    8018 DeskPhone 4.7 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller's phone:  Your caller does not reply.  LS announce You are connected to the loudspeaker on your caller's phone (if he/she has the hands free function).

  • Page 23: Send A Voice Message Copy

    8018 DeskPhone 4.9 Send a voice message copy   Voice mail / new voice message / new voice messages  Enter your personal code Display number of new and old messages.  Consult Forward msg  Number to be called /caller's name (Spell name Send Send message.

  • Page 24: Keep In Touch

    8018 DeskPhone 5 Keep in touch 5.1 Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.).  Select the transfer icon.  Imm fwd  Number to be called Forward is acknowledged.

  • Page 25: Forwarding Your Calls From The Receiving Terminal ('Follow Me')

    8018 DeskPhone 5.5 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location. Use the 'Follow me' function.  Select the transfer icon.  Other fwd Remote immed forward  Dial your extension number Forward is acknowledged.

  • Page 26: Do Not Disturb

    8018 DeskPhone 5.10 Do not disturb You can make your terminal temporarily unavailable for all calls.  Select the transfer icon.  Do not disturb  Enter code to activate the feature.  Apply Forward is acknowledged. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

  • Page 27: Consulting Written Messages

    8018 DeskPhone 5.12 Consulting written messages The light indicates that messages have been received.  Number of messages received.  new text message /new text messages  Read message Display name of sender, with date, time and ranking of message. ...

  • Page 28: Managing Your Charges

    8018 DeskPhone 6 Managing your charges 6.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers.  Reach the 'Menu' page.  Settings My services Consult Additional services Business account code ...

  • Page 29: Programming Your Telephone

    8018 DeskPhone 7 Programming your telephone 7.1 Initializing your voice mailbox  Light flashes.   Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: ...

  • Page 30: Modify The Password For Your Voice Mailbox

    8018 DeskPhone 7.4 Modify the password for your voice mailbox   Voice mail / new voice message / new voice messages  Enter your personal code.  Perso options Admin options Password My password  New code (4 digits). ...

  • Page 31: Adjusting The Contrast Of The Display

    8018 DeskPhone Activate/deactivate meeting mode (progressive ringing)  More Progressive ringing To activate. Progressive ringing To deactivate.  End.  To adjust other audio features. Activate/deactivate discreet ring mode  More  1 beep before ringing / 3 beep before ringing To activate.

  • Page 32: Program The Keys For The Perso Page

    8018 DeskPhone 7.9 Program the keys for the Perso page 123<>abc Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard. You can program the 'Perso' page keys for call numbers and functions.  Access the Perso page using the navigator. ...

  • Page 33: Delete A Programmed Key

    8018 DeskPhone Modify a programmed key on perso page  Prog perso page  Access the 'perso ' page if necessary.  Select the programmed key to modify.  Modify Speed dial Services  7.12 Delete a programmed key  Reach the 'Menu' page.

  • Page 34: Identify The Terminal You Are On

    8018 DeskPhone 7.14 Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. 7.15 Lock / unlock your telephone This icon indicates that the phone is locked.  Reach the 'Menu' page.  Lock ...

  • Page 35: Modify The Associated Number

    8018 DeskPhone 7.19 Modify the associated number The associated number can be a phone set number, the voice mail number or the pager number.  Reach the 'Menu' page.  Settings My services Associate  Enter your password.  Apply ...

  • Page 36: Guarantee And Clauses

    8018 DeskPhone 8 Guarantee and clauses 8.1 Safety Instructions  Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.  Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least.

  • Page 37: Regulatory Statements

    8018 DeskPhone 8.2 Regulatory Statements Marking This equipment is in compliance with the essential requirements of Radio Equipment Directive (RED) 2014/53/EU and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France ebg_global_supportcenter@al-enterprise.com USA and Canada This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada.
  • Page 38 Call back one of the last 8 numbers dialed (long press). : % $ / ~ & : space . , ; : Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site http://www.al-enterprise.com. Alcatel-Lucent copyright © 2016...
  • Page 39  Select the default page.  Cancelfwd.  Press the key associated with the incoming call. Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site http://www.al-enterprise.com. Alcatel-Lucent copyright © 2016...

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