Agent Features - Nortel M2016S Quick Reference Manual
Nortel networks meridian digital telephones and options quick reference guide models m2006 m2008/m2008hf m2616 m2216acd m2016s
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Also See for M2016S:
- User manual (84 pages) ,
- Quick reference manual (30 pages) ,
- Product support bulletin (4 pages)
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Meridian M2216ACD Digital Telephone
Meridian M2216ACD Digital Telephone
This section lists the sequence of commands for ACD features on your Meridian Digital
Telephone.
Hold key
Hold Key
Supervisor
Supervisor Jack
Jack
Agent Jack
Agent
Jack
Volume
Control Key
Volume
control key
Agent Features
Log in
∫
In-Calls
∫
In-Calls
∫
Not Ready
13
Release Key
Release (Rls) key
LCD Indicators
LCD indicators
Speaker
Speaker
1. Plug in the headset.
2. Press In-Calls.
3. If using Agent ID, dial your ID number.
4. Press
In-Calls
Not Ready
if you are not yet ready to take
calls.
Message Waiting
Message Waiting
lamp
Indicator
Function
Function Keys
keys
In-Calls Key
In-Calls key
when ready to start work, or
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