Nortel M2016S User Manual
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Nortel M2016S User Manual

Nortel M2016S User Manual

Communication server 1000 secure set
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Nortel Networks Communication Server 1000
M2016S Secure Set
User Guide

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Summary of Contents for Nortel M2016S

  • Page 1 Title page Nortel Networks Communication Server 1000 M2016S Secure Set User Guide...
  • Page 3 Revision history Revision history September 2004 Standard 1.00. This document is issued for Communication Server 1000 Release 4.0.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About the M2016S Secure Set ......9 Basic features ........10 Selecting a position for your M2016S Secure Set .
  • Page 6 Contents Last Number Redial ....... . 26 Making a call ........27 Auto Dial .
  • Page 7 Contents Call Park ......... 52 Attendant Recall .
  • Page 8 Contents...

  • Page 9: About The M2016S Secure Set

    In addition to its message waiting indicator function, the Message Waiting Indicator is used to indicate the security state of the M2016S Secure Set. The red triangle lights steadily when the set is not secure – typically when the handset is off-hook, when the set is ringing, or anytime the handset/ piezo relays are connected.

  • Page 10: Basic Features

    About the M2016S Secure Set Your M2016S Secure Set provides easy access to a wide range of business features. Your system administrator assigns features to your feature keys, and provides you with passwords and other codes as required. One of the codes provided by the system administrator is the Special Prefix (SPRE) code which you need to use some features.

  • Page 11: Selecting A Position For Your M2016S Secure Set

    Selecting a position for your M2016S Secure Set On your desk Your M2016S Secure Set can be placed on your desk so that it is tilted upwards making it easier to see the display (Figure 2). Figure 2: M2016S Secure Set desk position...

  • Page 12: On The Wall

    On the wall The wall mount lets you attach your set on the wall by rotating the base (Figure 3). Figure 3: M2016S Secure Set wall mount Contact your system administrator to change the position of your M2016 Secure Set.

  • Page 13: Parts Of Your M2016S Secure Set

    About the M2016S Secure Set Parts of your M2016S Secure Set Figure 4 shows the location of the controls on your M2016S Secure Set. Table 1 provides a description of the controls on your M2016S Secure Set. Figure 4: M2016S Secure Set...
  • Page 14 About the M2016S Secure Set Table 1: M2016S Secure Set controls and description Control Description A steady means the feature or line is º LCD Indicator active. A flashing means the line is on º hold or the feature is being programmed.

  • Page 15: Your Set's Display

    Your set’s display Your set’s display Idle screen format The M2016S Secure Set can be equipped with a 2-line by 24-character display module. The idle display, as shown below, gives the current date and time. 24 APR 7:45 P When you go off hook, the time and date disappear and information about your call is displayed.

  • Page 16: Volume Adjustment

    Your set’s display Under each of the above adjustable features on your display, it reads SELECT OR SCROLL <<< >>>. For instance, if you are displaying 03 CALL TIMER ENABLE, you can select ‚‹ this feature by pushing , or you can push the right side of the volume control bar once to scroll to 04 IDLE SCREEN FORMAT or push the left side of the volume control bar once to get to 02 CONTRAST ADJUSTMENT.

  • Page 17: Predial Recall

    Your set’s display Predial recall To display the last number predialed: 1. Press the Program key. ‚ ⁄ 2. Press then To dial the predialed number, press the Program key then lift the handset or press a DN key to place the call. Contrast adjustment You may need to adjust how light/dark the text is in your display depending on the tilt of your display and the lighting in the environment...

  • Page 18: Enable The Call Timer

    Your set’s display Enable the call timer To enable the call timer: 1. Press the Program key. ‚ ‹ 2. Press then 3. Press the Volume Control bar to toggle ® between CALL TIMER ON and CALL TIMER OFF. 4. Press the Program key when the desired status is visible.

  • Page 19: Language Selection

    Your set’s display Language selection The information on your display can be displayed in one of several languages. Follow these steps to change your display to a different language: 1. Press the Program key. ‚ fi 2. Press then 3. Use the Volume Control bar to scroll to ®...

  • Page 20: Key Click

    Your set’s display Key Click Follow these steps to hear a tone each time you press a dialpad key: 1. Press the Program key. ‚ · 2. Press then 3. Press the Volume Control bar to toggle ® between KEY CLICK ON and KEY CLICK OFF.

  • Page 21: Your Set's Features

    Not all features are available in your area and some require additional equipment. Initiating calls Use one of the following methods to initiate a call from your M2016S Secure Set: • Press the DN key.

  • Page 22: Placing A Call Using The Dialpad

    Your set’s features Placing a call using the dialpad 1. Lift the handset or press a DN key. Note: Press a DN key if a free line is not ∫ 2637 selected automatically. 2. Dial the number. Answering calls When you receive an incoming call, your set rings and the LCD indicator º...

  • Page 23: Placing A Call On Hold

    Your set’s features Placing a call on hold Use the Hold feature to place a call on hold. The Hold feature enables you to answer a call on a second line without disconnecting from your original call. To place a call on hold: Press Hold.

  • Page 24: On-Hook Dialing

    Your set’s features 2. Dial the DN that you want to transfer the call to. 3. When you hear ringing or after you talk † privately to the person you are transferring the call to, press Transfer again. The LCD indicator goes from steady to off.

  • Page 25: Predial

    Your set’s features 3. Lift the handset when the called party answers. If the number you are calling is busy: Press Release to release the line, or ® ¶ Ring Again if desired. Predial Predial enables you to enter and preview a number, making corrections if required, before dialing the number.

  • Page 26: Last Number Redial

    Your set’s features Last Number Redial Last Number Redial enables you to automatically redial the last number you dialed. To use Last Number Redial: 1. Lift the handset. 2. Do one of the following: √ • Press the Last Number key.

  • Page 27: Making A Call

    Making a call Making a call This chapter describes features that you can use when making a call. Auto Dial Auto Dial lets you dial a stored telephone number by pressing a feature key. To store an Auto Dial number: 1.

  • Page 28: Ring Again

    Making a call To display the Auto Dial number: 1. Press Display. œ Note: On an MSL-100 system, press Inspect. 2. Press Auto Dial. The number is ç displayed. Ring Again If you receive a busy tone or if the person you are trying to reach does not answer, Ring Again automatically redials the number and notifies you when that person is free or uses their set.

  • Page 29: Speed Call

    Making a call To cancel Ring Again: Press Ring Again. ¶ Speed Call Speed Call enables you to dial frequently-called telephone numbers using a brief code. The codes are one, two, or three digits in length (that is, 000-999). See your system administrator for a list of the Speed Call codes.
  • Page 30 Making a call 2. Dial the Speed Call code that you want to change. 3. Dial the new access code (if required), internal, external, or long-distance telephone number. 4. Press Speed Call again. • To delete a Speed Call number: 1.

  • Page 31: Speed Call On Private Lines

    Making a call Speed Call on Private Lines Speed Call on Private Lines enables you to access a Private Line trunk and make a speed call. To use Speed Call on Private Lines: 1. Press Private Line. ∫ Private Line 2.

  • Page 32: Call Page

    Making a call Call Page Call Page enables you to make an announcement over your paging system by dialing the page trunk access code. To use the Call Page feature: 1. Lift the handset or press a DN key. 2. Dial the paging trunk access code. You are connected to the paging system.

  • Page 33: Override

    Making a call Override You can override a busy signal and interrupt another call. This feature is called Busy Override on the MSL-100. To override a busy/engaged signal: 1. You dial a telephone number and receive a busy signal. 2. Press Override. The people on the call £...

  • Page 34: Stored Number

    Making a call 3. Press Override. The people on the call £ in progress hear a tone for approximately one second; the three of you are then connected together. If anyone disconnects, the other two persons will remain connected. Stored Number The Stored Number feature enables you to store a single telephone number that you can dial quickly.

  • Page 35: Buzz

    Making a call To display the stored number: 1. Press Display. œ 2. Press Stored Number. The number is º displayed. To call the stored number: 1. Lift the handset or press a DN key. 2. Press Stored Number. º Buzz Two sets can be linked, enabling one person to notify another person.

  • Page 36: Forced Camp-On

    Making a call Forced Camp-on Forced Camp-on enables your set to automatically ring another set as soon as it disconnects from its current call. Forced Camp-on enables both internal and external calls to be camped on; Camp-on enables only external calls to be camped on. To use Forced Camp-on: 1.
  • Page 37 Making a call 2. Do one of the following: µ • Press Charge. • Enter the Call Detail Recording FFC. • Enter the SPRE code followed by fi 3. Dial the charge account number. 4. Upon hearing dial tone, dial the telephone number.
  • Page 38 Making a call To charge a call to an account when you transfer a call: 1. Press Transfer. The call is on hold. † 2. Do one of the following: µ • Press Charge. • Enter the Call Detail Recording FFC. •...

  • Page 39: Hot Line

    Making a call 3. Dial the charge account number. 4. Dial the party you want to add to the conference. 5. Press Conference. ø Hot Line The system administrator can program a Hot Line number on your telephone. To use Hot Line: Press Line.

  • Page 40: Radio Paging Access

    Making a call Radio Paging access To use Automatic You want to contact a person. They are pre-selection either busy on a call or you want to page (“Meet - me” paging) someone without calling their DN. You want to directly alert their radio paging device. 1.

  • Page 41: Special Radio Paging Features

    Making a call 2. Dial the Radio Paging Access FFC. You hear a ringback tone. There is no need to redial the DN number of the called party to page them. While ringback is heard, the person you have paged can proceed to any DN and enter a Radio Paging Answer code plus their own DN to be connected directly to you.

  • Page 42: Voice Call

    Making a call 3. Dial your own DN. You are connected to the paging caller. If the paging caller has hung up you hear a steady high-pitched tone (Number Unavailable tone). Voice Call You can page another person or make an announcement through another set's speaker.

  • Page 43: Receiving A Call

    Receiving a call Receiving a call This chapter describes features that you can use when receiving a call. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call.

  • Page 44: Call Pickup

    Receiving a call To answer an incoming call during a call without the Call Wait key: 1. If you don't have a Call Wait key and you hear the Call Waiting tone, end your current call and replace the handset or press Release.
  • Page 45 Receiving a call To answer a ringing call in another Call Pickup group: 1. Lift the handset or press a DN key. 2. Do one of the following: ƒ • Press Group Pickup. • Enter your SPRE code followed by ·›...

  • Page 46: Call Pickup (For Meridian Sl-100)

    Receiving a call Call Pickup (for Meridian SL-100) Use Call Pickup to answer a ringing set from any set in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup Group: 1. Lift the handset. 2.
  • Page 47 Receiving a call 4. Dial the call pickup group number of the ringing set. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset. 2. Press a DN key. ∫ 2637 3. Enter your Directed Call Pickup feature access code.
  • Page 48 Receiving a call...

  • Page 49: During A Call

    During a call During a call This chapter describes features that you can use during your call. Call Transfer Call Transfer enables you to transfer a call to another number. To transfer a call while on a call: 1. Press Transfer. The call is placed on †...

  • Page 50: Timed Reminder Recall

    During a call Timed Reminder Recall Timed Reminder Recall rings your set after a period of time to remind you of a transferred call that has not yet been answered (not available on MSL-100). To use Timed Reminder Recall: 1. Press Transfer. The call is placed on †...

  • Page 51: Auto Dial Transfer

    During a call If the transferred call is not answered, your set rings: 1. Lift the handset or press a DN key. You are connected to the original caller. The extension to which you transferred the call continues to ring. 2.

  • Page 52: Call Park

    During a call Call Park Call Park enables a call to be held temporarily and then to be retrieved from any other DN. You can park an incoming call and then page the called party, without tying up a line. Your office may have a System Park DN where most calls are automatically parked.
  • Page 53 During a call To park a call using the SPRE code or FFC: 1. Press Transfer or Conference. † ø 2. Do one of the following: • Dial the SPRE code followed by ‡⁄. • Enter the Call Park FFC. 3.

  • Page 54: Attendant Recall

    During a call If you park a call and it isn’t answered within a specified period of time, it rings back to your set or the attendant. Check with your system administrator to determine your specified period of time. Attendant Recall The Attendant Recall feature enables you to contact an attendant during a call and connect the call to the attendant.

  • Page 55: Call Charge

    During a call 2. Press Display. œ On MSL-100, press Inspect. ∫Inspect 3. Press the DN key beside the flashing ∫ 2637 LCD indicator º. Information about the call is displayed in the Display Module. Displaying the second caller's name does not interfere with the current call in progress.

  • Page 56: Malicious Call Trace

    During a call Malicious Call Trace Malicious Call Trace provides a way for you to trace nuisance calls within your system. While you are on a call: Press Trace. ≠ If you do not have a trace key: 1. Press Transfer or Conference.

  • Page 57: Centrex/Exchange Switchhook Flash

    During a call Centrex/Exchange Switchhook Flash Centrex/Exchange Switchhook Flash enables you to signal the Central Office/Exchange (CO) during an established call to use a Centrex service such as Call Transfer or Three-way Calling. Since CO features are part of the MSL-100, this feature is not applicable to the MSL-100. To use Centrex/Exchange Line Switchhook Flash: 1.
  • Page 58 During a call...

  • Page 59: While You Are Away From Your Desk

    While you are away from your desk While you are away from your desk This chapter describes features that you can use when you are away from your desk. Call Forward Call Forward enables you to transfer all your calls so they ring at another DN.

  • Page 60: Call Forward - Internal

    While you are away from your desk To reinstate Call Forward to the same number: Press Forward twice. The LCD indicator ∑ º turns on again. ∑ To display the number to which you are currently forwarding your internal calls (on sets equipped with an appropriate display): 1.
  • Page 61 While you are away from your desk 3. Press Internal Call Forward. The LCD ∫ Int Forward indicator remains on. º To cancel Internal Call Forward: Press Internal Call Forward. The LCD ∫ Int Forward indicator turns off. º To reinstate Call Forward to the same number: Press Internal Call Forward twice.

  • Page 62: Remote Call Forward

    While you are away from your desk Remote Call Forward Remote Call Forward enables you (from any set other than your own) to forward your calls to any set. To activate Remote Call Forward: 1. Lift the handset or press a DN key. 2.
  • Page 63 While you are away from your desk To cancel Remote Call Forward: 1. Lift the handset or press a DN key. 2. If you are calling from a set outside the system, first dial the Direct Inward System Access (DISA) number and wait for the dial tone.

  • Page 64: Call Forward Destination Deactivation

    While you are away from your desk 3. Enter the Remote Call Forward Verify FFC. 4. Dial your Electronic Lock password. (See “Electronic Lock” on page 65.) 5. Dial your DN. 6. Dial the DN of the set you are forwarding 7.

  • Page 65: Electronic Lock

    While you are away from your desk 4. Press the Pound key. £ You receive a confirmation tone indicating that you were successful in deactivating Call Forward at the other set. Electronic Lock You can lock your set with a password so that no one can make external calls from your office.
  • Page 66 While you are away from your desk To unlock your set: 1. Lift the handset or press a DN key. 2. Dial the Unlock FFC. 3. Dial your electronic lock password. 4. If you are using someone else’s set, dial your DN.

  • Page 67: Intercom

    While you are away from your desk 5. Dial the new password again. If you hear a fast busy signal, you may have misdialed: Replace the handset, or press Release try again. Note: You can only change your password from your own telephone. Password change is not supported from a remote set.
  • Page 68 While you are away from your desk To answer an intercom call when you are on a line other than your intercom group line: 1. Press Hold to put the current call on ˙ ® hold, or press Release to terminate the call.

  • Page 69: Talking With More Than One Person

    Talking with more than one person Talking with more than one person This chapter describes features which enable you to talk with more than one person at the same time. Conference You can set up a conference call for up to three (or six) people, including yourself.

  • Page 70: Selectable Conferee Display And Disconnect

    Talking with more than one person If the person you are adding to the conference is not available: 1. Press Release. ® 2. Press the DN key with the flashing º. ∫ 2637 Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display key and disconnect any party that has been added to the conference call.
  • Page 71 Talking with more than one person To disconnect a conferee: 1. While on a conference call, press the ∫ Conf Display Conferee Selectable Display key. The LCD indicator turns on. Continue to º press the key until the conferee that is to be disconnected is displayed on the screen.

  • Page 72: Group Call

    Talking with more than one person Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. To call group members: 1.
  • Page 73 Talking with more than one person To answer a Group Call: Lift the handset or press a DN key. • If you are on a call and you hear three 10-second tones through the handset or speaker, you are being notified of an incoming group call on your current DN.

  • Page 74: Call Join

    Talking with more than one person Call Join To connect a call on hold (on a different line) to your current call: 1. You are currently on a call. 2. Press Conference. ø 3. Press the key that has the other call on ∫...

  • Page 75: Working Without Interruption

    Working without interruption Working without interruption This chapter describes features that enable you to avoid receiving calls. Call Forward Call Forward enables you to transfer all your calls so that they ring at another DN. You cannot forward calls while your set is ringing. To forward all your calls: 1.

  • Page 76: Make Busy

    Working without interruption To display the number to which you are currently forwarding your internal calls (on sets equipped with an appropriate display): 1. Press Display. œ On the MSL-100, press Inspect. ∫Inspect 2. Press Forward. The number is ∑ displayed.

  • Page 77: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. Directory Number (DN) Any extension on a set. Flexible Feature Codes (FFCs) Codes used to access some of your set’s features. For your convenience, use the table on page 79 to keep track of the FFCs for your system.
  • Page 78 Terms you should know Ringback/ring tone The sound you hear when a call you have made is ringing at its destination. Interrupted dial tone A broken or pulsed dial tone that you hear when accessing some of your set’s features. Special dial tone Three consecutive tones followed by dial tone that you hear when accessing some of your set’s features.

  • Page 79: Special Prefix Code (Spre)

    Special Prefix Code (SPRE) Special Prefix Code (SPRE) Special Prefix Code (SPRE) Flexible Feature Codes (FFCs) Radio Paging Trace Radio Paging Access Group Call Radio Paging Answer Call Pickup Call Park DN Pickup Maid ID Group Pickup Wake-Up Request Remote Call Forward Activate Wake-Up Verify Remote Call Forward Verify Wake-Up Cancel...
  • Page 80 Flexible Feature Codes (FFCs)

  • Page 81: Index

    Index Index DN 77 Attendant 78 Attendant Recall 54 Enhanced Override 33 Auto Dial 27, 77 Auto Dial Transfer 54 Features 21 Flexible Feature Codes (FFCs) 79 Buzz 35 Forced Camp-on 36 Call Charge 55 Group Call 72 Call Forward 59, 75 Call Forward, Internal 60 Call Join 74 Hold 23, 43...
  • Page 82 Index Make Busy 76 Voice Call 42 Meridian 1 77 Volume adjustment 16 Meridian SL-100 (MSL-100) 77 On-hook dialing 24 Override 33 Override, Enhanced 33 Paging tone 77 Predial recall 17, 25 Primary Directory Number (DN) key 77 Privacy Release 74 Private Line 77 Radio Paging 39 Remote Call Forward 62...
  • Page 84 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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