Make Busy; Not Ready - Nortel M2016S Quick Reference Manual

Agent Features
Hold
˙

Make Busy

∫
Make Busy

Not Ready

∫
Not Ready
For MSL-100 systems:
∫
Not Ready
Answer Supervisor
∫
Supervisor
Call Supervisor
∫
Supervisor
Conference with Supervisor
∫
Supervisor
∫
Supervisor
15
Press Hold. To take a call off Hold, press the
key beside the fast flashing indicator.
Press to make your phone appear
Make Busy
busy to callers. If you are using ACD Agent ID,
this will log you out of the system.
Press Not Ready. Press
when ready to accept ACD calls again.
Press Not Ready. Enter the 3 digit reason code,
if required, for walkaway. Press
again to receive calls.
Press when the LCD indicator
Supervisor
flashes. If you're on a call, press
pressing Supervisor.
Press Supervisor. This automatically puts an
active ACD call on Hold. Press
return to your ACD call.
1. Press Supervisor
2. Press Supervisor
supervisor answers.
In-Calls or Not Ready
Not Ready
Hold before
In-Calls
during a call in progress.
again when the
to