Nortel Meridian M2008 User Manual
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Nortel Meridian M2008 User Manual

Nortel networks m2006/m2008/m2008hf/m2616 meridian digital telephones user guide
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Meridian Digital
Telephones
M2006
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M2616
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Summary of Contents for Nortel Meridian M2008

  • Page 1: Meridian Digital Telephones

    Meridian Digital Telephones M2006 M2008/M2008HF M2616 User Guide Enterprise Solutions Documentation...
  • Page 2 While you are away from your desk: Call Forward...

  • Page 3: Table Of Contents

    Contents Introducing your Meridian Digital Telephone Meridian Digital Telephones ... 1 M2616 ... 1 M2008/M2008HF ... 2 M2006 ... 3 Selecting a position for your Meridian Digital Telephone ... 4 Parts of your Meridian Digital Telephone ... 5 Your telephone’s display Idle screen format ...
  • Page 4 Contents Override, Enhanced ... 20 Stored Number ... 21 Buzz ... 21 Forced Camp-on ... 22 Call Charge/Forced Charge ... 22 Hot Line ... 24 Radio Paging ... 24 Voice Call ... 26 Receiving a call Call Waiting ... 27 Call Pickup (for Meridian 1) ...
  • Page 5 To talk with more than one person Conference ... 45 Selectable Conferee Display and Disconnect ... 46 Group Call ... 47 Call Join ... 48 Privacy Release ... 48 Working without interruption Call Forward ... 49 Make Busy ... 50 Hospitality features Automatic Wake-Up on Your Own Telephone ...
  • Page 6 Contents...

  • Page 7: Introducing Your Meridian Digital Telephone

    Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian Digital Telephone. It provides you with a description of the controls, and a description of the features that are available to you. Meridian Digital Telephones There are three basic models of the Meridian Digital Telephone and the following are features of each type: M2616 Introducing your Meridian Digital Telephone...

  • Page 8: M2008/M2008Hf

    Introducing your Meridian Digital Telephone M2008/M2008HF Handsfree (on the M2008HF only) On-Hook Dialing Message Waiting Indicator Wall Mount Capability 8 configurable Feature Keys (7 on the M2008HF) Volume Control Bar for: • Ringing Tone • Buzz Tone • Speaker • Handset/Headset •...

  • Page 9: M2006

    M2006 Introducing your Meridian Digital Telephone On-Hook Dialing Message Waiting Indicator Wall Mount Capability 6 configurable Feature Keys Volume Control Bar for: • Ringing Tone • Buzz Tone • Speaker • Handset/Headset Support for the following set options: • MCA data option to provide integrated voice and data transmission •...

  • Page 10: Selecting A Position For Your Meridian Digital Telephone

    Introducing your Meridian Digital Telephone Selecting a position for your Meridian Digital Telephone Desk Position (Default) Wall Mount • On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards making it easier to see the display.

  • Page 11: Parts Of Your Meridian Digital Telephone

    Parts of your Meridian Digital Telephone Message Waiting Light The Message Waiting light turns on to indicate that a message has been left for you. LCD Indicator A steady means the feature or line is active. A flashing º or the feature is being programmed. Meridian Display Option The Meridian Display Option, with adjustable angle and contrast, shows you features, instructions, and incoming call information.

  • Page 12: Your Telephone's Display

    Your telephone’s display Your telephone’s display Idle screen format The Meridian M2616 and M2008/M2008HF can be equipped with a 2 x 24 character display module. The idle display, as shown below, gives the current date and time. When you go off hook, the time and date disappear and information about your call is displayed.

  • Page 13: Using Display Options

    Using Display Options Volume Adjustment ® Predial recall Contrast Adjustment Your telephone’s display It is easy to adjust the volume on your telephone by following these steps: 1. Press the Program Key. 2. Press then . Follow by pressing ‚ ‚...

  • Page 14: Call Timer Enable

    Your telephone’s display ® Call Timer Enable ® Idle Screen Format ® 3. Use the Volume Control Bar increase or decrease the contrast . 4. Press the Key. Program Sometimes it is interesting to see how long we stay on the phone with certain customers or fellow employees.

  • Page 15: Language Selection

    Language Selection ® Display Diagnostics ® Introducing your Meridian Telephone Key Click ® Your telephone’s display The information on your display can be displayed in one of several languages. Follow these steps to change your display to a different language: 1.

  • Page 16: Your Telephone's Features

    Your telephone’s features Your telephone’s features Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes or passwords, ask your telephone system administrator to provide these to you. To use a feature, you will be instructed to press a feature key, or enter an FFC code.

  • Page 17: Answering Calls

    Answering Calls When you receive an incoming call, your telephone rings and the LCD indicator flashes. º To answer a call, perform one of the following © ∫ 2637 Placing a call on hold Use the Hold feature to place a call on hold. An example of where hold would be useful would be to answer a call on a second line without disconnecting from your original call.

  • Page 18: Call Transfer

    Your telephone’s features Call Transfer Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: † º † º If the person you are calling is not available: ∫ 2637 º º...

  • Page 19: On-Hook Dialing

    On-hook dialing On-hook dialing allows you to dial a number without lifting the handset. To use On-hook dialing: ∫ 2637 If the number you are calling is busy: ¶ ® Predial Predial allows you to enter and preview a number, making corrections if required, before dialing the number.

  • Page 20: Last Number Redial

    Your telephone’s features Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. To use Last Number Redial: √or ∫ 2637 ∫ 2637 ∫ 2637 © ∫ 2637 To use Last Number Redial on an MSL-100 system: ∫...

  • Page 21: Group Listening

    To mute a handsfree call: © © To switch from the handset to Handsfree: © Group Listening The group listening feature allows you to listen to a call through the speaker while speaking through the handset, thus allowing a third party(ies) to listen to both sides of the conversation.

  • Page 22: Making A Call

    Making a call: Auto Dial - Ring Again Making a call This chapter describes features that you can use when making a call. Auto Dial Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç...

  • Page 23: Speed Call

    ¶ To cancel Ring Again: ¶ Speed Call Speed Call allows you to dial frequently-called telephone numbers using a brief code to represent the number. The codes are one, two, or three digits long (i.e. 000-999). See your telephone system administrator for a list of the Speed Call codes.

  • Page 24: Speed Call On Private Lines

    Making a call: Speed Call - Speed Call on Private Lines • To delete a Speed Call number: • • • To make a Speed Call: • Speed Call on Private Lines Speed Call on Private Lines allows you to access a Private Line trunk and make a speed call.

  • Page 25: System Speed Call

    System Speed Call System Speed Call lets you dial Speed Call codes and override all restrictions on the telephone during the call. See Speed Call for more information on setting up speed call codes. To make a System Speed Call: –...

  • Page 26: Override

    Making a call: Override - Override, Enhanced Override You can override a busy signal and interrupt another call. This feature is called Busy Override on the MSL-100. To override a busy/engaged signal: £ Override, Enhanced Enhanced Override allows you to override an ongoing call after you have attempted a Forced Camp-on.

  • Page 27: Stored Number

    Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you're not on a call: º º To store a number when you're on a call: º...

  • Page 28: Forced Camp-On

    Making a call: Forced Camp-on - Call Charge/Forced Charge Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as it disconnects from its current call. Forced Camp-on allows both internal and external calls to be camped on; Camp-on allows only external calls to be camped on.
  • Page 29 To charge a call in progress: † ø µ ∫ 2637 To charge a call to an account when you transfer a call: † µ † To charge a call to an account when you add someone to a conference call: ø...

  • Page 30: Hot Line

    Making a call: Hot Line - Radio Paging ø Hot Line The system administrator can program a Hot Line telephone number that is dialed automatically. To use Hot Line: ¥ Radio Paging Your Meridian 1 system may be equipped with an on-site Radio Paging system. If you stay on the line, the paged person may answer the call by entering a special Paging “Meet - me”...
  • Page 31 Automatic Post - selection ∫ Radio Page Special Radio Paging Features Making a call: Radio Paging While ringback is heard, the person you have paged may proceed to any DN and enter a Radio Paging Answer code plus their own DN to be connected directly to you.

  • Page 32: Voice Call

    Making a call: Radio Paging - Voice Call Voice Call You can page another person or make an announcement through another telephone's speaker. To make a voice call: “ To respond to a voice call: be connected to the person who has paged you.

  • Page 33: Receiving A Call

    Receiving a call This chapter describes features that you can use when receiving a call. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call.

  • Page 34: Call Pickup (For Meridian 1)

    Receiving a call: Call Pickup (for Meridian 1) Call Pickup (for Meridian 1) Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: ƒ...

  • Page 35: Call Pickup (For Meridian Sl-100)

    Call Pickup (for Meridian SL-100) Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup Group: ∫ 2637 ƒ To answer a ringing call in another Call Pickup Group: ∫...

  • Page 36: Timed Recall Reminder

    Receiving a call: Timed Recall Reminder - Automatic Answerback Timed Recall Reminder Timed Reminder Recall rings your telephone after a period of time to remind you of a transferred call that has not yet been answered. To use the Timed Reminder Recall: †...

  • Page 37: During A Call

    During a call This chapter describes features that you can use during your call. Call Transfer Call Transfer allows you to transfer a call to another number. To transfer a call while on a call: † † If the person you are calling is not available: ®...

  • Page 38: Auto Dial Transfer

    During a call: Timed Reminder Recall - Auto Dial Transfer † If the transferred call is not answered, your telephone rings: † If the person to whom you are transferring the call answers while you are on the line, a conference call is set up between the three of you. press to complete the transfer.

  • Page 39: Call Park

    Call Park Call Park allows a call to be held temporarily, then to be retrieved from any other DN. You can park an incoming call and then page the called party, without tying up a line. Your office may have a System Park automatically parked.

  • Page 40: Attendant Recall

    During a call: Call Park - Attendant Recall - Display/Inspect To retrieve a parked call: ¢ If you park a call and it isn’t answered within a specified period of time, it rings back to your telephone or to the attendant. Check with your system administrator to determine your specified period of time.

  • Page 41: Call Charge

    ∫ 2637 Displaying the second caller's name does not interfere with the current call in progress. You can also press the Display Key followed by the Forward Key or an Auto Dial Key to view the number stored on the key. Call Charge With the Call Charge feature, you can create a charge account record and/or charge a call to an incoming number.
  • Page 42 During a call: On Hold on Loudspeaker To talk privately to the party on the Loudspeaker: To use On Hold On Loudspeaker on the Speech Monitor: ∫ Hot Line ˙ To talk privately to one of the parties on the Speech Monitor To disconnect a call from the Speech Monitor: To disconnect from the Speech...

  • Page 43: Malicious Call Trace

    During a call: Malicious Call Trace - Centrex Switchhook Flash Malicious Call Trace Malicious Call Trace provides a way for you to trace nuisance calls within your system. While you are on a call: ≠ If you do not have a trace button: †...

  • Page 44: While You Are Away From Your Desk

    While you are away from your desk: Call Forward While you are away from your desk This chapter describes features that you may wish to use when you are away from your desk. Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing.

  • Page 45: Call Forward - Internal

    Call Forward - Internal Call Forward—Internal allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To forward your internal calls: ∫...

  • Page 46: Remote Call Forward

    While you are away from your desk: Remote Call Forward Remote Call Forward Remote Call Forward allows you (from any telephone other than your own) to forward your calls to any telephone. To activate Remote Call Forward: £ To cancel Remote Call Forward: or press a Lift the handset 2.
  • Page 47 £ To verify Remote Call Forward: £ While you are away from your desk: Remote Call Forward 3. Enter the Deactivate your Electronic Lock password. Dial (See “Electronic Lock” on page 42.) Dial your DN. 6. Press the Lift the handset 2.

  • Page 48: Call Forward Destination Deactivation

    Away from your desk: Call Forward Deactivation - Electronic Lock Call Forward Destination Deactivation Call Forward Destination Deactivation allows you to deactivate the Call Forward All Calls feature on a telephone which has been forwarded to your telephone. To lock your telephone: £...
  • Page 49 To unlock your telephone: To change your electronic lock password: If you hear a fast busy signal you may have misdialed: While you are away from your desk: Electronic Lock Lift the handset Dial Unlock your electronic lock password. Dial 4.

  • Page 50: Intercom

    While you are away from your desk: Intercom Intercom You can use the Intercom feature to call a member of your intercom group. To make an Intercom call: Ω To answer an intercom call when you are on a line other than your intercom group line: ˙...

  • Page 51: To Talk With More Than One Person

    To talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system.

  • Page 52: Selectable Conferee Display And Disconnect

    To talk with more than one person: Conferee Display & Disconnect Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display key and disconnect any party that has been added to the conference call. This feature is not available on the MSL-100.

  • Page 53: Group Call

    Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. To call group members: ≈ To answer a Group Call: To talk with more than one person: Group Call Lift the handset or press a...

  • Page 54: Call Join

    To talk with more than one person: Call Join - Privacy Release To end a Group Call: Call Join To connect a call on hold (on a different line) to your current call: ø ∫ Call Wait ø Privacy Release Privacy Release allows one or more people who share your DN to join your call.

  • Page 55: Working Without Interruption

    Working without interruption This chapter describes features that allow you to avoid receiving calls. Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: ∑...

  • Page 56: Make Busy

    Working without interruption: Make Busy Make Busy Make Busy allows you to make your telephone appear busy to all callers. To make your telephone appear busy: ¡ To receive calls again: ¡ Press Make Busy. Press Make Busy again.

  • Page 57: Hospitality Features

    Hospitality features: Automatic Wake-Up on Your Own Telephone Hospitality features These hospitality features are intended primarily for hotel operations use. Automatic Wake-Up on Your Own Telephone Although normally used as a hotel feature, Automatic Wake-up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time.

  • Page 58: Message Registration

    Hospitality features: Automatic Wake-Up - Message Registration Message Registration If your telephone is equipped with a display, you can read, change, or reset meters that log hotel telephone calls. To read meters: ™ ™ To change a meter: ™ • ™...

  • Page 59: Maid Identification

    • ™ Maid Identification Maid ID makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: • £ Hospitality features: Maid Identification the room number.

  • Page 60: Room Status

    Hospitality features: Room Status Room Status Room Status lets you read the status of a room using the Display Module. To read the status of a room: ª ª Replace the handset 1. Press Status. for the room. The Dial displayed followed by a two-digit code.
  • Page 61 To change the status of a room: ª ª Hospitality features: Room Status 1. Press Status. Dial for the room. The displayed followed by a two-digit code. The first digit indicates the status: = room vacant = room occupied The next digit indicates the of the room: = cleaning requested = cleaning in progress...

  • Page 62: Automatic Wake-Up For A Guest (Option 11C Compact)

    Hospitality features: Automatic Wake-Up for a Guest Automatic Wake-Up for a Guest (Option 11C Compact) From your telephone you may program the Meridian 1 Option 11C Compact telephone system to automatically place a call to your guest at a predetermined time.

  • Page 63: Controlled Class Of Service (Option 11C Compact)

    ® Controlled Class Of Service (Option 11C Compact) With the Controlled Class Of Service (COS) feature, you may program the Meridian 1 Option 11C Compact telephone system to restrict specific room extensions from making long distance extensions. To activate Controlled Class Of Service (COS): ∫...

  • Page 64: Options

    Options Options Optional items are available for use with your Meridian Digital Telephone. Please contact your System Administrator for further details. Key Expansion Module External Alerter Interface Meridian Communications Adapter (MCA) Analog Terminal Adapter (ATA) Meridian Display Option The Key Expansion Module provides 22 additional feature keys for the M2616.

  • Page 65: Your Telephone's Controls

    Your Telephone’s Controls Your Telephone’s Controls Volume bar ® to control the volume of the handset, the speaker, and the ringer. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Microphone A microphone is integrated into the M2616 and M2008HF telephones, allowing you to have a telephone conversation without using the handset (known as Handsfree calling).

  • Page 66: Terms You Should Know

    Terms you should know Terms you should know Attendant — the attendant is a telephone operator in your organization. Directory Number (DN) — a DN is any extension on a telephone. Flexible Feature Codes (FFCs) telephone’s features. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

  • Page 67: Special Prefix Code (Spre)

    Special Prefix Code (SPRE) Special Prefix Code (SPRE) Flexible Feature Codes (FFCs) Radio Paging Radio Paging Access Radio Paging Answer Call Park Maid ID Wake-Up Request Wake-Up Verify Wake-Up Cancel Electronic Lock Password Change Lock Unlock Special Prefix Code (SPRE) and Flexible Feature Codes (FFCs) Trace Group Call Call Pick Up...
  • Page 68 Index Index Index Attendant Attendant Recall Auto Dial Auto Dial Transfer Automatic Answerback Automatic Wake-up for a Guest Automatic Wake-Up on Your Own Telephone Buzz Call Charge Call Forward 38, 49 Call Forward, Internal Call Join Call Page Call Park Call Pickup Call timer Enable Call Transfer...
  • Page 69 Index Controls, telephone 6, 59 Dial Tone interrupted special Direct Inward System Access Directory Number Display 16, 21, 35, 38, 39, 49 Display Diagnostics Enhanced Override External Alerter Interface Feature keys Features, telephone Flexible Feature Codes (FFCs) Forced Camp-on Group Call Group Listening Handset Handsfree...
  • Page 70 Index Hold 11, 27 Hot Line Idle Screen Format Intercom Internal Call Forward Interrupted dial tone Key Click Key Expansion Module Language Selection Last Number Redial LCD indicator Main extension key Make Busy Making Calls Malicious Call Trace Meridian 1 Meridian Communications Adapter Meridian SL-100 (MSL-100) Message Registration...
  • Page 71 Index On Hold on Loudspeaker On-hook dialing Options Override Override, Enhanced Paging tone Predial Recall 7, 13 Primary Directory Number (DN) key Privacy Release Private Line Radio Paging Release Remote Call Forward Ringback/ring tone Room Status Shared Directory Numbers Special dial tone Special Prefix Code (SPRE) Speed Call Speed Call on Private Lines...
  • Page 72 Index Stored Number Switchhook System Speed Call Terms Timed Recall Reminder Voice Call Volume adjustment Volume bar...
  • Page 73 While you are away from your desk: Call Forward...
  • Page 74 Title to and ownership of Meridian SL-1 software shall at all times remain with Northern Telecom. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Northern Telecom.

This manual is also suitable for:

Meridian m2006Meridian m2616Meridian m2008hf

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