Agent Features - Nortel M2006 Quick Reference Manual

Meridian M2216ACD Digital Telephone
Meridian M2216ACD Digital Telephone
This section lists the sequence of commands for ACD features on your Meridian Digital
Telephone.
Hold key
Hold Key
Supervisor
Supervisor Jack
Jack
Agent Jack
Agent
Jack
Volume
Control Key
Volume
control key

Agent Features

Log in
∫
In-Calls
∫
In-Calls
∫
Not Ready
13
Release Key
Release (Rls) key
LCD Indicators
LCD indicators
Speaker
Speaker
1. Plug in the headset.
2. Press In-Calls.
3. If using Agent ID, dial your ID number.
4. Press In-Calls
Not Ready if you are not yet ready to take
calls.
Message Waiting
Message Waiting
lamp
Indicator
Function
Function Keys
keys
In-Calls Key
In-Calls key
when ready to start work, or