Related Manuals for Nortel Enterprise Edge Feature Programming Telephone
Summary of Contents for Nortel Enterprise Edge Feature Programming Telephone
- Page 1 Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 01...
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Page 3: Table Of Contents
Changing the name of a line 25 Making changes to Call Forward No Answer 25 Change the number of times the telephone rings before it is forwarded Making changes to Call Forward on Busy 26 Making Changes to Do Not Disturb on Busy 27... - Page 4 Changing how you dial your calls 48 Using Standard dial 48 Using Automatic dial 48 Using Pre-dial 48 When the internal number you have called is busy 49 Priority Call 49 Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 5: Contents
Transferring a call 59 Transferring external calls 59 Canceling a transfer 60 Using Camp-on 61 Parking a call 62 Retrieving a parked call 62 Using Call Park 62 Using Callback 64 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents 5... - Page 6 Making a Voice Call 80 Muting Voice Call tones 80 Answering a Voice Call without touching your telephone 80 Preventing Voice Calls to your telephone using Voice Call Deny 81 Canceling Voice Call Deny 81 Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
- Page 7 Restoring the messages and calls indication 97 Chapter 12 User preferences 99 Using User preferences 99 Changing button programming 99 Changing User Speed Dial 100 Changing Call Log options 100 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents 7...
- Page 8 Dialing Plan and PRI 113 Service provider features 114 Call Forward 114 Canceling Call Forward 114 Calling the number your calls are forwarded to 114 Automatic Call Back 114 Automatic Recall 115 Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 9: Contents
Long Tones 126 Programmed Release 126 Run/Stop 127 Wait for Dial Tone 127 Using pulse dialing for a call 127 Using your Enterprise Edge system from an external location 127 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents 9... - Page 10 System programming 139 Twinning between portables and Enterprise Edge wireline telephones Using your portable telephone 141 Using Enterprise Edge features 142 Using new features 143 Supporting additional features for portables 144 Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 11: Contents
Testing the telephone speaker 147 Testing the power supply to a telephone 147 Chapter 20 Common feature displays 149 Chapter 21 Appendix A: Feature Codes 153 Chapter 22 Index 159 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents 11... - Page 12 12 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 13: Getting Started
Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few. It also contains information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on. The chapter... -
Page 14: Before You Start
Enterprise Edge Programming Operations Guide. Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons (item 5) or a shift button (item 6). -
Page 15: Display Buttons
Allows you to enter a feature code while using or programming the telephone. Hold button Puts an active call on hold. Release button Hangs up an active call or ends programming. P0908510 Issue 01 M7324 display button Enterprise Edge Feature Programming Telephone Guide Getting Started 15... -
Page 16: A Map For Working In Programming
The window for the Unified Manager is split into two parts (panes). The list of programming headings is on the left pane and attributes are displayed on the right pane. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01... - Page 17 Voice message center Center 1 - 5 Terminals & Sets (cont’d) Telco features First display Auto called ID Set log space Available log space Feature assignment Line xxx Call log set Vmsg set Enterprise Edge Feature Programming Telephone Guide Getting Started 17...
- Page 18 Destination codes Schedules Public DN lengths Schedules Night Service setting Evening Lunch Sched 4 Sched 5 Sched 6 Enterprise Edge Feature Programming Telephone Guide Restriction filters Filter 00-99 Restrictions Restriction 01 Digits Overrides Override 001 Digits Services (cont’d) Common settings...
- Page 19 Antenna type Cells Cell 01 Cell radios Cell neighbours Cell radio neighbours Telco features Voice message center numbers Center 1 - 5 External # ONN blocking Tone Pulse Software keys System ID Enterprise Edge Feature Programming Telephone Guide Getting Started 19...
- Page 20 Private access code Line pool codes Pool A-O Access code Carrier codes Prefix xxx Code prefix ID length Enterprise Edge Feature Programming Telephone Guide General settings (cont’d) Remote access Remote access packages Package 00 Remote page Remote line access Line 001-364...
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Page 21: The M7410 Cordless Telephone (Ct)
Remember to inform people in your office of any changes you have made that affect them, such as changes to system speed dial codes or changes to the number of rings before an unanswered telephone is forwarded. P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Getting Started 21... - Page 22 22 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 23: Frequent Programming Operations
Programming Operations Guide. The system has a standard name to display, so it is not necessary for you to program one; however, if you choose not to display the telephone number, you may want to create a more descriptive name. -
Page 24: Changing The Name Of A Telephone
1. Select System Speed dial. 2. Select the two-digit speed dial code (01 to 70). 3. Type in the telephone number (up to 24 digits) you wish to save as a speed dial and press Return. If this is a new speed dial, more fields appear after you press Return. -
Page 25: Changing The Name Of A Line
123-4567). Additionally, you can route the unanswered call to a destination code. For more information about programming destination codes, see the chapter “Systems operations” in the Enterprise Edge Programming Operations Guide. Forwarding your calls Enterprise Edge Feature Programming Telephone Guide . For ƒ› on page 65. -
Page 26: Making Changes To Call Forward On Busy
26 Frequent programming operations Change the number of times the telephone rings before it is forwarded After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is forwarded. -
Page 27: Making Changes To Do Not Disturb On Busy
When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone. Programming Hunt Groups Enterprise Edge Feature Programming Telephone Guide Programming on page 101. -
Page 28: What Would You Like To Do Next
Allow individuals to answer calls that are ringing at another telephone. Assign telephones to different zones for paging. Turn the night service on and off. Enterprise Edge Feature Programming Telephone Guide Turning on Line Redirection on page 68. Picking up a call ringing at another telephone on page 34. -
Page 29: Answering Calls
For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See a line button on page 46 for more information on the use of lines. -
Page 30: What Line Indicators Mean
Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. -
Page 31: Using A Central Answering Position (Cap) Module
CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. -
Page 32: Release Button
Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed. -
Page 33: Displaying Call Information Before Or After Answering
Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. -
Page 34: Changing Which Information Is Shown First About A Call
Enterprise Edge system that the call is on. For each telephone, you can determine which information is displayed first. -
Page 35: Answering Any Ringing Telephone Using Group Pickup
Answering any ringing telephone using Group Pickup ƒ‡fi Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Press ƒ‡fi... -
Page 36: Trunk Answer
ƒ°‚‚ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using. -
Page 37: Creating A Conference Call
You cannot make calls using Answer buttons. If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. More than one attendant may have an Answer button for a single telephone. -
Page 38: Independently Holding Two Calls
˙ Independently holding two calls For all Enterprise Edge telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other. -
Page 39: Removing Yourself From A Conference
You can re-establish the conference. 3. Press ƒ‹ 4. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference ƒ‡‚ You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system. -
Page 40: Canceling Group Listening
Using Handsfree/Mute The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See You must turn on Handsfree for a telephone to be able to use a headset. -
Page 41: Muting Handsfree
Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller’s speech. To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone’s... -
Page 42: Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for a M7100 telephone. You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree. You need to start a Unified Manager session to program this feature. See Started on page 13 for more information. -
Page 43: Turning Privacy On Or Off For A Call
Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Enterprise Edge display. You cannot join a call without this tone being heard. -
Page 44: Disconnecting By Accident
44 Answering calls Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press to your call. Time Press ƒ°‚‹... -
Page 45: Making Calls
Ring Again or PRIORITY to make a BKSP √ LATER to use the Ring Again (page 50) PRIORITY LATER to use the Ring Again or PRIORITY to make a Enterprise Edge Feature Programming Telephone Guide on page 48. Using . When... -
Page 46: Choosing A Line Using A Line Button
Common feature displays Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. -
Page 47: Using A Line Pool To Make A Call
It is one way of sharing lines across telephones in a system. Your installer programs the line pool access codes and gives each telephone access to a line pool. -
Page 48: Changing How You Dial Your Calls
Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic dial does not work if your telephone has no prime line or if your prime line is in use. -
Page 49: When The Internal Number You Have Called Is Busy
The telephone you are calling has already received a Priority denied priority call or is unable to receive priority calls. P0908510 Issue 01 Programming Hunt Groups on page 101. Enterprise Edge Feature Programming Telephone Guide Making calls 49 Stopping calls Getting... -
Page 50: Using Ring Again
Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available. -
Page 51: Time Savers For Making Calls
If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 telephone, an external autodialer can be programmed only by using a line and not a line pool. -
Page 52: Using Intercom As The Line For Autodial
Common feature displays Using Last Number Redial ƒfi Press to redial the last external number you dialed. ƒfi Enterprise Edge Feature Programming Telephone Guide BKSP to erase an incorrect digit. Press when you are finished. before entering any digits. ˙... -
Page 53: Preventing A Telephone From Using Last Number Redial
Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer can program system speed dial numbers to bypass dialing restrictions. P0908510 Issue 01 Time savers for making calls 53 on page 13 for more information. Enterprise Edge Feature Programming Telephone Guide... -
Page 54: Making A Speed Dial Call
3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press and enter a line pool access code. For the M7100 telephone, you can select only a line pool. -
Page 55: Using Saved Number Redial
You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line. -
Page 56: Dialing A Saved Number
You have tried to save the number of an incoming call. No number saved You can only save numbers that you have dialed yourself. Enterprise Edge Feature Programming Telephone Guide ) to check the last number before you dial it. on page 16 for more information. A map for... -
Page 57: Handling Many Calls At Once
The call can be retrieved from any of these telephones. On the M7100 telephone, hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone. Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set. -
Page 58: Holding A Call Exclusively
Using Call Queuing ƒ°‚⁄ If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls. -
Page 59: Transferring Calls
Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered. -
Page 60: Canceling A Transfer
Line061>221 Press CANCL RETRY JOIN you decide to transfer the call to someone else. The telephone to which you are trying to transfer a call is Not in service out of service. CANCL RETRY Enterprise Edge Feature Programming Telephone Guide CANCL. -
Page 61: Using Camp-On
For other displays, see Common feature displays Using Camp-on ƒ°¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ°¤ 2. Dial the number of the telephone to which you want to camp the call. -
Page 62: Parking A Call
For other displays, see Common feature displays Parking a call ƒ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡› 2. Use the Page feature ( code displayed by your telephone. - Page 63 Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see 101.
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Page 64: Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on. -
Page 65: Forwarding Your Calls
Hunt Groups see 101. If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons. If a call is forwarded, it does not ring but the line indicator flashes on your telephone. -
Page 66: Overriding Call Forward
Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place. These features must be programmed by starting a Unified Manager session. -
Page 67: Forward On Busy
Programming Hunt Groups DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension. -
Page 68: Line Redirection
3. Enter the number to which calls are redirected (the ways you can do this are listed below). 4. Select the lines to be redirected. Enter the telephone number to which you want to redirect calls, using one of the following methods: •... -
Page 69: Canceling Line Redirection
• Enter an external telephone number (using no more than 24 digits) then press ˙ • Press ˙ network line that does not require you to dial digits. If you use to redirect all your lines, it is important that you wait until all the lines on your telephone light up before pressing before all the lines light up, those lines not lit are not redirected. -
Page 70: Turning The Redirect Ring For A Telephone On Or Off
70 Forwarding your calls Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need to start a Unified Manager session to program this feature. See Started on page 13 for more information. -
Page 71: How Line Redirection Is Different From Call Forward
Common feature displays How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system. -
Page 72: Using Line Redirection
72 Forwarding your calls Using Line Redirection You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system. You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of programming Line Redirection, but none of the Enterprise Edge call handling features are available until the feature times out. -
Page 73: Communicating In The Office
13 for more information. 1. Select Terminals & Sets. 2. Select a DN number. P0908510 Issue 01 and zone (0 to 6) (code 2 has no zones) and zone (0 to 6) Enterprise Edge Feature Programming Telephone Guide Getting... -
Page 74: Creating Page Zones
3. Double-click Capabilities. 4. Choose a Page zone setting: 1, 2, 3, 4, 5, 6, or None. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Enterprise Edge telephones that you want to group together for paging, regardless of their location. -
Page 75: Using Page With External Paging Equipment
Sending messages The Messages feature allows you to leave a message on the display of another Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting. -
Page 76: Sending A Message
Stuttered Dial Tone or a Message Waiting Lamp to inform the user of messages pending. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. -
Page 77: Viewing Your Messages
(The message can originate from either the designated direct-dial telephone or the internal voice mail system.) If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered. -
Page 78: Removing Items From Your Message List
You can erase a message while you are viewing it in your message list. If the message is from your message center, this only erases the message notification at your telephone. You need to erase the message at your message center. Refer to your message center documentation. -
Page 79: Viewing Messages You Have Sent
Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄ 2. Press to display your first sent message. SHOW 3. Press to move through your sent messages. -
Page 80: Using Voice Call
Press ƒflfl Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press ©... -
Page 81: Preventing Voice Calls To Your Telephone Using Voice Call Deny
Your handsfree microphone is muted. Press Microphone muted receiver to respond to the voice call. The telephone receiving the call cannot accept voice calls for one of the No voice call following reasons: it is active or ringing with another call; Call Forward is turned on;... -
Page 82: Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
82 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01... -
Page 83: Tracking Your Incoming Calls
Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. -
Page 84: Call Log Options
RESUME ‚ viewed your Call Log. Enterprise Edge Feature Programming Telephone Guide Unanswerd by me Log all calls . The display shows the current option. to select the display option. -
Page 85: Viewing A Call Log Item
The displayed number is dialed. P0908510 Issue 01 Tracking your incoming calls 85 to view the information for a call log item. immediately after accidentally erasing an item. once for every digit that you want to remove. TRIM, Enterprise Edge Feature Programming Telephone Guide... -
Page 86: Creating A Password To Your Call Log
3. Press ˙ your password has been deleted. Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Enterprise Edge Feature Programming Telephone Guide . The displays reads... - Page 87 You have viewed your last old log item and now view New calls begin your new log items. P0908510 Issue 01 Tracking your incoming calls 87 √ MORE to change the first ƒ°‚fl Enterprise Edge Feature Programming Telephone Guide...
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Page 88: Using Voice Mail
Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line. Enterprise Edge Feature Programming Telephone Guide on page 149. -
Page 89: Customizing Your Telephone
2. Press a number on the dial pad to choose the contrast level you prefer. 3. Press to save your setting. ˙ On a two-line telephone, you can use the contrast. The number of contrast levels available varies from one telephone model to another. P0908510 Issue 01 . On the M7100 telephone ƒ•‚... -
Page 90: Changing The Language On The Display
90 Customizing your telephone Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English. -
Page 91: Erasing A Feature Button
ƒ when you are finished. . To erase the button, just press ˙ on page 149. Enterprise Edge Feature Programming Telephone Guide appears £ to quit ƒ... -
Page 92: Applying Button Cap Labels
Use clear button caps for target lines that are incoming only. Identifying the telephones 1. Write the individual telephone numbers on the labels and attach them to the appropriate Enterprise Edge telephones. 2. Write the telephone number and the internal number on the appropriate for each type and color of telephone that is to be installed. -
Page 93: Enterprise Edge Default Button Assignments
(the top button on the M7208 telephone). If more than five external lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. -
Page 94: M7310 Telephone Button Defaults
This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank. -
Page 95: M7324 Telephone Button Defaults
Moving line buttons ƒ•°⁄ You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module. -
Page 96: Changing The Type Of Ring
Changing the type of ring ĥfl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ĥfl... -
Page 97: Hiding The Message Or Calls Indication
You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden. - Page 98 98 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 99: User Preferences
Select Button programming. The display shows the button layout for the selected telephone (an example is shown in Displays at the end of this section). If the telephone has a CAP module, you can select CAP1 to see the buttons on the module. -
Page 100: Changing User Speed Dial
The route you choose for a User Speed Dial code must be one that the telephone can use. For example, if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code, the code does not work. -
Page 101: Programming Hunt Groups
Features affected by Hunt Groups include: • Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide... -
Page 102: Adding Or Removing Members From A Group
3. From the hunt group, select Members. 4. Double-click a member from the member list. 5. Enter the new member number (001, 002, etc.) and click OK. The list is automatically reordered. Enterprise Edge Feature Programming Telephone Guide Hunt Groups. P0908510 Issue 01... -
Page 103: Assigning Or Unassigning Lines To A Group
The call rings at one set at a time in a round robin fashion. P0908510 Issue 01 Programming Hunt Groups 103 Enterprise Edge Feature Programming Telephone Guide... -
Page 104: Setting The Hunt Delay
1. Select Telephony, Hunt Groups. 2. Double-click a hunt group from the hunt group list (1-30). 3. Choose an If busy setting: Busy Tone, Overflow, or Queue. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01... -
Page 105: Programming The Queue Time-Out
SALES. The name can be up to seven characters in length. 1. Select Telephony, Hunt Groups. 2. Double-click a hunt group from the hunt group list (1-30). 3. Type in a new name and press Return. P0908510 Issue 01 Programming Hunt Groups 105 Enterprise Edge Feature Programming Telephone Guide... - Page 106 106 Programming Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 107: Telephone Features
Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Installing an Enterprise Edge telephone P0908510 Issue 01 Connect to jack wired from distribution block... -
Page 108: Naming A Telephone Or A Line
Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. -
Page 109: Moving Telephones
You cannot use the # and * symbols. You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name. -
Page 110: Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) -
Page 111: Isdn Pri
PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless sets. ISDN PRI features Selected ISDN network features can be used from an Enterprise Edge telephone. Your central office switch (ISDN network) determines which features are available to you. -
Page 112: Name And Number Blocking For Pri
Emergency 911 Dialing Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. -
Page 113: Call By Call Service Selection For Pri
Enbloc dialing by buffering user-dialed digits until a complete DN has been dialed • provides the ability to map user-dialed digits to a service type on a Call by Call basis P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN PRI 113... -
Page 114: Service Provider Features
Listen for three tones followed by dial tone. 3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. -
Page 115: Automatic Recall
(LANs). Leased line backup Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines. P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN PRI 115... -
Page 116: Lan To Lan Bridging
LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01... -
Page 117: Using System Features
Automatic allows you to use the preassigned stop and start time for a service. You are able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer. -
Page 118: An Example Of How To Turn On A Service Manually
Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing. See Turning Services on and off using feature codes Enterprise Edge Feature Programming Telephone Guide Getting on page 119. -
Page 119: Turning Services On And Off Using Feature Codes
Turns on Restriction service. Turns off Restriction service. Turns on Routing service. Turns off Routing service. to exit the feature without making QUIT to see them all. NEXT Enterprise Edge Feature Programming Telephone Guide Using System features 119 Services ON... -
Page 120: Viewing The Active Services From A One-Line Display Telephone
The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code, and selecting a different schedule. -
Page 121: User Passwords
You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant’s desk. You can have up to five direct-dial telephones for your Enterprise Edge system. It is usually the prime telephone or the central answering position (CAP). -
Page 122: Changing The Direct-Dial Telephone Assignments
4. Select a Direct dial set: Set 1, Set 2, Set 3, Set 4, Set 5, or None. Any number of telephones can be assigned to call the direct-dial telephone. The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer. -
Page 123: Making A Telephone A Hotline Telephone
If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables. A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer. -
Page 124: Changing Set Lock Programming For A Telephone
You need to start a Unified Manager session to program this feature. See Started on page 13 for more information. 1. Select Terminals & Sets. 2. Select a DN number. 3. Double-click Capabilities. Enterprise Edge Feature Programming Telephone Guide • changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial) •... -
Page 125: Using Host System Dialing Signals
If your Enterprise Edge system is connected to a private branch exchange (PBX), program Link onto a memory button for one-touch access. P0908510 Issue 01 Using System features 125 ) uses two of the 24 ¤ Getting Started on page 13 for more Enterprise Edge Feature Programming Telephone Guide... -
Page 126: Pause
The Programmed Release symbol ( programmed dialing sequence. The system ignores any digits or commands that follow a Programmed Release in a programmed dialing sequence. Enterprise Edge Feature Programming Telephone Guide ƒ°‚° ƒ ˙ ) takes up two of the 24 spaces in a fi... -
Page 127: Run/Stop
You can use the lines and some of the features of an Enterprise Edge system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network. -
Page 128: Controlling Access To Your Enterprise Edge System
Class of Service (COS) To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page feature. -
Page 129: Maintaining Security
2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls. -
Page 130: Using Class Of Service (Cos) Passwords
If you use your Enterprise Edge system from outside the office, you may have to enter a Class of Service password to gain access to the system. See your Enterprise Edge system from an external location Enterprise Edge Feature Programming Telephone Guide Using on page 127. -
Page 131: General System Features
PBX systems may offer, or to use another Enterprise Edge system remotely. Press while on an active line. Once you hang up, your telephone returns to pulse £ dialing. -
Page 132: Target Line
The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. -
Page 133: M7100 Telephone
Enterprise Edge telephones. Where other telephones can require that you select a line button to answer a call, on the M7100 telephone you simply pick up the receiver. Where other telephones require you to select a line... -
Page 134: Prime Line
Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. -
Page 135: Companion Features
The default Registration password is RADIO (‡¤‹›fl). To program a new registration password: 1. Select Passwords. 2. Double-click Registration. 3. Enter a new password and press Return. P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide... -
Page 136: Portable Telephone Programming
To take advantage of the wireless capabilities available to your Enterprise Edge system, you must first enable a certain number of portable credits using Software Keys purchased through Nortel Networks. For more detailed information on enabling Enterprise Edge, see the Enterprise Edge Programming Operations Guide. -
Page 137: Radio Data
If the extension number shows a status of Registered, a portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or deregister the current portable telephone. You must perform deregistration both at the portable and during a Unified Manager programming session. - Page 138 (the cell neighbors) plus any cells that border the cell neighbors. Select Telephony, Companion, Radio Data, Cells, Cell rad neighbors and enter the cell number to see the settings: Assigned or Unassigned. Enterprise Edge Feature Programming Telephone Guide 07012 asgned . This means that cells...
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Page 139: Registering Individual Portables
If a portable telephone is to be used in more than one Enterprise Edge system, its owner must know which registration slot number was used to register the portable telephone with each system. -
Page 140: Twinning Between Portables And Enterprise Edge Wireline Telephones
DN as an Answer DN. This arrangement is called twinning. It is also possible to have calls to the portable appear on the desk telephone as an Answer DN. An Answer DN for a desk telephone and portable is programmed exactly the same way as for two desk telephones. -
Page 141: Using Your Portable Telephone
Wireline and wireless telephones can be twinned using target lines. The line for the desk telephone can be configured to appear on the portable, or the line for the portable can appear on the desk telephone. Incoming external calls ring at both. -
Page 142: Using Enterprise Edge Features
Station configuration.) Refer to Enterprise Edge Programming Operations Guide for more information. If you try to send a message from a desk telephone to a portable telephone, the display of the desk telephone shows Can’t send msg. Using Enterprise Edge features It is possible to use many of the same Enterprise Edge features available to an Enterprise Edge telephone on your portable telephone. -
Page 143: Using New Features
This feature allows you to change the language as they appear on the portable’s display, including both the display prompts and voice prompts from voice mail. Enterprise Edge supports English, French and Spanish. English Press ••fi‚⁄. P0908510 Issue 01 Companion Features 143 Enterprise Edge Feature Programming Telephone Guide... -
Page 144: Supporting Additional Features For Portables
•fl· Your installer can set up and program your system to support these features. Refer to the Portable Telephone Feature Card that is supplied with the portable for the special key sequence required to use this set of features. Enterprise Edge Feature Programming Telephone Guide... -
Page 145: Troubleshooting
Testing the telephone If you suspect something is wrong with a button, the speaker, the displays, or some other part of the Enterprise Edge telephone hardware, you can do a quick test to see which part of the telephone is broken. -
Page 146: Testing The Telephone Display
146 Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚fi 2. Press TEST ˙ 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. -
Page 147: Testing The Telephone Headset
2. Press TEST ˙ You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK The test lasts for five seconds or until you press a button. -
Page 148: Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
148 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01... -
Page 149: Common Feature Displays
Someone is already using programming, or the feature you are trying Access denied to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access Denied in admin to it in administration programming. - Page 150 You tried to use Call Queuing but no call was ringing at your No calls waiting telephone. There is no call ringing at your telephone. If you have a flashing line No line selected button but your telephone is not ringing, press the line button to answer the call on that line.
- Page 151 This display appears when information about a call has been cleared by a system reset. All the lines or line pools available to the telephone are in use. This No free lines display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.
- Page 152 152 Common feature displays Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...
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Page 153: Appendix A: Feature Codes
•°› ƒ •°fi ƒ ƒ ‡› °‚⁄ ƒ °¤ ƒ fl° ƒ ‹ ƒ £‹ ƒ •‡ ƒ °‚fl ƒ ƒ £°‚fl •°¤ ƒ ‡fl ƒ °fi ƒ £°fi ƒ ‡· ƒ °‚¤ ƒ Enterprise Edge Feature Programming Telephone Guide... - Page 154 Ring Again - Cancel Ring Type Ring Volume Run/Stop Saved Number Redial Speed Dial - Add, change Speed Dial - Make Test telephone display Time Transfer Enterprise Edge Feature Programming Telephone Guide Activation code £°‚¤ ƒ ‡fi ƒ •fi‚⁄ ƒ •fi‚¤ ƒ...
- Page 155 P0908510 Issue 01 Appendix A: Feature Codes 155 Activation code £‡‚ ƒ °‚‚ ƒ £°‡¤ ƒ °‡¤ ƒ £°‡⁄ ƒ °‡⁄ ƒ ƒ £°‡‹ °‡‹ ƒ °‡‚ ƒ flfl ƒ °° ƒ £°° ƒ °‚› ƒ Enterprise Edge Feature Programming Telephone Guide...
- Page 156 ƒ ‡› ƒ ‡fi ƒ ‡fl ƒ ‡‡ ƒ Enterprise Edge Feature Programming Telephone Guide Description Speed Dial - Make Button inquiry Messages - Send Messages - Cancel Send Autodial - External Ring Again Ring Again - Cancel Autodial - Internal...
- Page 157 Test telephone display Current Time & Date Current Time & Date - Cancel Long tones Call Information Call Log - View information Call Log - Manual Call Log - Delete items Name and number blocking Enterprise Edge Feature Programming Telephone Guide...
- Page 158 Notes For the Companion C3050 Etiquette and C3050 CT2Plus portable telephones, enter followed by the numeric code to activate this feature. •• Enterprise Edge Feature Programming Telephone Guide Description Viewing active services Turning Ringing service on Turning Ringing service off...
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Page 159: Index
124 Background Music 110 turning off 110 BKSP 134 blocking calls (see Do Not Disturb) busy 45 busy tone, fast 129 button cap labels 92 applying 92 button caps 92 button defaults Enterprise Edge Feature Programming Telephone Guide... - Page 160 65 Call information automatic 33 changing what is shown first 34 displaying information 32 Enterprise Edge Feature Programming Telephone Guide getting information for a call on hold 33 getting information for a current call 33 Call Log 83 Autobumping 84...
- Page 161 89 one-line 133 testing 146 time and date 44 distinctive rings 96 DN (see internal numbers) DND 61 DND from 30 DND transfer 30 Do Not Disturb 109 canceling 109 Enterprise Edge Feature Programming Telephone Guide Index 161...
- Page 162 110 Button Inquiry•‚ 56 Call Duration Timer‡‡ 43 Call Forward canceling£› 65 using› 65 Call Informationƒ°⁄⁄ 32 Enterprise Edge Feature Programming Telephone Guide Call Log entering °⁄¤ 86 external calls°⁄‹ 84 options•°› 84 password •°fi 86 password•°fi 86 viewing°⁄¤...
- Page 163 Saved Number Redial 55 sending messages using analog telephones 75 sending messages using display 75 Set Lock 123 Speed Dial 53 Test a Telephone 145 Trunk Answer 36 User Preferences 99 Enterprise Edge Feature Programming Telephone Guide Index 163 – –...
- Page 164 Link 125 Pause 126 Programmed Release 126 run/stop 127 Wait for Dial Tone 127 Hotline Enterprise Edge Feature Programming Telephone Guide bypassing 122 setting up the telephone 123 Hunt Groups 101 Adding members 102 Assigning lines 103 Broadcast mode 103...
- Page 165 94 memory buttons 133 M7310 telephone 14 button defaults 94 Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7324 telephone 14 button defaults 95 CAP 31 Enterprise Edge Feature Programming Telephone Guide Index 165...
- Page 166 Night Sched 121 Night Service (see services) 9_ 45 No button free 79 No call on 63 Enterprise Edge Feature Programming Telephone Guide No call to park 63 No calls waiting 150 No free lines 151 No info to log 88...
- Page 167 Redirect ring 70 Set lock 123 User Speed Dial 53 programming telephones Last Number Redial 53 Link 125 Saved Number Redial 56 QUIT 134 range 141 redialing external number 52 Redir by 70 Enterprise Edge Feature Programming Telephone Guide Index 167...
- Page 168 30 ring volume 96 Ringing service 118 Ring Again 50 Ring Again? 46 Ringing 120 Ringing service 117 Enterprise Edge Feature Programming Telephone Guide RLS button 32 Routing 120 Routing service 117 run/stop signal 127 Saved Number Redial using 55...
- Page 169 146 the telephone speaker 147 using the alarm telephone 145 Trunk Answer 36 twinning 140 using Answer DNs 140 using target lines 141 understanding programming 13 Unequipped line 71 Enterprise Edge Feature Programming Telephone Guide Index 169...
- Page 170 Call Forward 67 voice quality 141 volume bar 134 control 134 Enterprise Edge Feature Programming Telephone Guide Wait for Dial Tone 127 wall mounting telephones 134 wireless Call Forward No Answer 144 wireless Portable Language Selection 143 English 143...