Brother MFC-9120CN User Manual page 135

Scanning difficulties (continued)
Difficulties
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
The machine does not print from
® ®
Adobe Illustrator .
Paper handling difficulties
Difficulties
The machine does not load paper.
The LCD shows No Paper or a
Paper Jam message.
The machine does not feed paper
from the manual feed slot.
How do I print on envelopes?
What paper can I use?
There is a paper jam.
Suggestions
(For MFC-9320CW only) Contact your administrator to check your Secure
Function Lock Settings.
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Advanced tab in the Software User's Guide
on the CD-ROM.)
Suggestions
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Cleaning the paper pick-up rollers
on page 159.
If the LCD shows the Paper Jam message and you still have a problem, see
Paper jams on page 145.
Make sure that Manual is chosen in the printer driver.
Make sure the paper or print media is loaded correctly in the manual feed slot.
See Loading paper in the manual feed slot on page 12.
You can load envelopes from the manual feed slot. Your application must be set
up to print the envelope size you are using. This is usually done in the Page Setup
or Document Setup menu of your application. (See your application's manual for
more information.)
You can use thin paper, plain paper, thick paper, bond paper, recycled paper,
envelopes and labels that are made for laser machines. (For details, see
Acceptable paper and other print media on page 17.)
Clear the jammed paper. (See Paper jams on page 145.)
Troubleshooting and routine maintenance
C
125