MFC9320CW Vista Network Connection Repair Instructions
Difficulty printing from your PC can occur for various reasons. The most common reason a networked
Brother machine may stop printing, is because the connection between the computer and the Brother
machine is lost. This can occur as a result of wrong settings or configuration of the printer driver.
There are several basic troubleshooting steps you can take to resolve this issue.
Ensure that you are logged in with Admin rights. For troubleshooting purposes, disable any firewall
programs that are running. Once you are able to print, enable your firewall again.
PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is
plugged into a working outlet and any power switches are turned to the ON position.
2. Check the LCD screen for any error messages. An example would be -Paper Jam- or -
Ink/Toner Empty-. If the LCD screen shows an error, troubleshoot to clear the issue indicated.
PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. Verify that there is no Ethernet cable connected between the Brother machine and the router
or access point.
2. On the Brother machine press MENU, 6 (PRINT REPORTS), 6 (NETWORK CONFIG),
3. Ensure that the status is Active with no errors and is connected to the correct network, then
continue to PART 3. If the status is Wired LAN Active, WLAN Off, or CONNECTION FAIL or
any other error, then the Brother machine is not properly joined to a wireless network.
Continue to PART 4 to establish the wireless connection.
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER
1. Obtain the machine's IP address using the Network Configuration report you printed earlier. If
the IP address is not valid for your network, then continue to PART 4 to establish a wireless
connection. An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an
Infrastructure network, or an address within an incorrect range for your network).
2. Obtain the computer's IP Address:
a. On the computer, click START -> RUN (or in the START SEARCH line).
b. Type: CMD and press ENTER or click OK.
A command prompt window will open.
d. Type: IPCONFIG and press ENTER.
e. You should receive information about your computer's network connection. Make a note
of the IP or IPv4 Address. If you do not receive an IP address, this indicates that there is
a problem with your computer's network connection. Contact your router manufacturer or
network administrator for further support with the computer's network connection.
3. PING the Brother machine:
a. While still in the command prompt window, type: PING xxx.xxx.xxx.xxx (Where
xxx.xxx.xxx.xxx is the Brother machine's IP Address noted earlier.)
b. Press ENTER on your keyboard. The computer will ping, or try to communicate with the
Brother machine. When completed, you will receive the PING STATISTICS.
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