Brother MFC-9120CN User Manual page 134

Printing difficulties
Difficulties
No printout.
The machine prints unexpectedly
or it prints garbage.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
The machine is not printing or has
stopped printing.
Scanning difficulties
Difficulties
TWAIN errors appear while
scanning.
OCR does not work.
Network scanning does not work.
124
Suggestions
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum units on page 169.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 137.)
Check the machine is online: (Windows Vista
Control Panel, Hardware and Sound, and then Printers. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
®
unchecked. (Windows
button and choose Printers and Faxes. Right-click Brother MFC-XXXX
Printer. Make sure that Use Printer Offline is unchecked. (Windows
Click the Start button and choose Settings and then Printers. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
unchecked.
(For MFC-9320CW only) Contact your administrator to check your Secure
Function Lock settings.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine and disconnect from the power for several minutes. (The
machine can be turned off for up to 60 hours without losing faxes stored in the
memory.)
Check the settings in your application to make sure it is set up to work with
your machine.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine's input buffer's full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unprintable area
on page 16.)
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Suggestions
Make sure that the Brother TWAIN driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Scan or Get Photo and choose the
Brother TWAIN driver.
Try increasing the scanning resolution.
See Network difficulties on page 126.
®
) Click the Start button,
®
XP and Windows Server 2003) Click the Start
®
2000)