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Brother MFC MFC-9120CN User Manual

Brother multifunction printer user's guide.
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USER'S GUIDE
MFC-9120CN
MFC-9320CW
Version 0
ARL/ASA/NZ

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Table of Contents

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   Summary of Contents for Brother MFC MFC-9120CN

  • Page 1 USER’S GUIDE MFC-9120CN MFC-9320CW Version 0 ARL/ASA/NZ...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3: Compilation And Publication Notice

    FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries.
  • Page 4: Table Of Contents

    Using the documentation ...2 Symbols and conventions used in the documentation ...2 Accessing the Software User’s Guide and Network User’s Guide ...3 Viewing documentation ...3 Accessing Brother Support (For Windows Control panel overview ...6 Data LED indications ...10 Loading paper and documents Loading paper and print media ...11...
  • Page 5 Security features Secure Function Lock 2.0 (MFC-9320CW only) ...29 Setting the password for the administrator ...29 Changing the password for the administrator... 30 Setting up the public user mode ...30 Setting up restricted users...31 Turning Secure Function Lock on/off...31 Switching Users...32 Memory Security (MFC-9120CN only)...32 Setting up the password ...33 Changing your memory security password ...33...
  • Page 6 Multi-line connections (PABX) ...59 External and extension telephones...60 Operation from external or extension telephones ...60 For Fax/Tel mode only...60 Connecting an external or extension telephone ...60 Using a non-Brother cordless external handset ...61 Using Remote Codes ...61 ® ® Duet...
  • Page 7 Dialling and storing numbers How to dial ...63 Manual dialling...63 One touch Dialling ...63 Speed dialling ...63 Search ...63 Fax redial...64 Storing numbers ...64 Storing a pause ...64 Storing One Touch Dial numbers ...65 Storing Speed Dial numbers...66 Changing One Touch and Speed Dial numbers...68 Setting up Groups for Broadcasting ...
  • Page 8 Section III Copy Making copies How to copy ...86 Entering copy mode...86 Making a single copy ...86 Making multiple copies ...86 Stop copying...86 Copy options (temporary settings)...87 Enlarging or reducing the image copied ...87 Using the Options key ...88 Improving copy quality ...89 Sorting copies using the ADF ...89 Adjusting Contrast, Colour and Brightness...89 Making N in 1 copies (page layout) ...90...
  • Page 9 Section V Software Software and Network features How to read the HTML User’s Guide...106 ® Windows ...106 Macintosh ...106 Section VI Appendixes Safety and legal Choosing a location ...108 To use the machine safely...109 Disconnect device ...113 LAN connection ...113 Radio interference ...113 International ENERGY STAR Important Information for Australia ...114...
  • Page 10 Troubleshooting and routine maintenance Troubleshooting ...125 If you are having difficulty with your machine ...125 Improving the print quality ...134 Setting Dial Tone detection ...141 Telephone line interference ...141 Error and maintenance messages...142 Transferring your faxes or Fax Journal report ...148 Document jams...149 Paper jams ...150 Routine maintenance...155...
  • Page 11 Specifications General ...215 Print media...217 Fax...218 Copy ...219 Scan ...220 Print ...221 Interfaces ...222 PictBridge (MFC-9320CW) ...223 Direct Print feature (MFC-9320CW) ...224 Computer requirements ...225 Consumable items ...226 Ethernet wired network ...227 Ethernet wireless network (MFC-9320CW only)...229 Authentication and encryption for wireless users only...231 Wireless one-push configuration ...233 Glossary Index...
  • Page 13 Section I General General information Loading paper and documents General Setup Security features...
  • Page 14: General Information

    General information Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation.
  • Page 15: Accessing The Software User's Guide And Network User's Guide

    Guide and Network User’s Guide. Viewing documentation Viewing documentation (Windows To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the program group, and then click User’s Guides in HTML format.
  • Page 16 Quick Setup Guide. The PDF format is recommended for printing the manuals. Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)
  • Page 17: Accessing Brother Support (for Windows ® )

    (For Windows You can find all the contacts you will need, such as Web support (Brother Solutions Center) and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our website (http://www.brother.com/), click Brother Home Page.
  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview MFC-9120CN and MFC-9320CW have similar keys. 01/07 15:30 Res:Standard 01/07 15:30 Res:Standard...
  • Page 19 01/07 15:30 Res:Standard 01/07 15:30 Res:Standard General information...
  • Page 20 Chapter 1 1 One Touch keys These 4 keys give you instant access to 8 previously stored numbers. Shift Lets you access One Touch numbers 5 to 8 when held down. 2 Fax, Copy and Print keys Fax keys: Hook Press before dialing if you want to make sure a fax machine will answer, and then press Start.
  • Page 21 7 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call (not available in New Zealand). 8 Stop/Exit Stops an operation or exits from a menu.
  • Page 22: Data Led Indications

    Chapter 1 Data LED indications The Data LED (light emitting diode) will flash depending on the machine’s status. Machine Status Ready Mode Receiving Data Green (blinking) Data Remaining in Memory Green Description The machine is ready to print, in sleep mode, there is no print data, or the power switch is off.
  • Page 23: Loading Paper And Documents

    Loading paper and documents Loading paper and print media The machine can feed paper from the standard paper tray. When you put paper into the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software.
  • Page 24: Loading Paper In The Manual Feed Slot

    Chapter 2 Fan the stack of paper well to avoid paper jams and misfeeds. Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down. IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed correctly.
  • Page 25 Lift up the support flap (1) to prevent paper from sliding off the face-down output tray or remove each page as soon as it comes out of the machine. Open the manual feed slot cover. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 26 Chapter 2 Open the back cover (back output tray). <For printing envelopes only> Pull down the two grey levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below. Open the manual feed slot cover. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 27 Note • Put the paper into the manual feed slot with the side to be printed face up. • Make sure that the paper or print media (see Acceptable paper and other print media on page 17) is straight and in the correct position on the manual feed slot.
  • Page 28: Unprintable Area

    Chapter 2 Unprintable area Unprintable area for faxes and copies The figures below show unprintable areas. Usage Copy Note (For copies) This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The area that cannot be printed on will vary by paper size. Unprintable area when printing from a computer When using the printer driver the printable area is smaller than the paper size, as shown below.
  • Page 29: Acceptable Paper And Other Print Media

    Acceptable paper and other print media Print quality may vary according to the type of paper you are using. You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.
  • Page 30: Paper Capacity Of The Paper Trays

    Chapter 2 Paper capacity of the paper trays Paper size Paper Tray A4, Letter, Legal Executive, A5, A5 (Long Edge), A6, B5 (ISO), B6 (ISO) and Folio Manual feed slot Width: 76.2 to 220 mm (Manual Feed) Length: 116 to 406.4 mm Legal or Folio size paper are not available in some regions.
  • Page 31: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 32 Chapter 2 Envelopes Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper.
  • Page 33 If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.
  • Page 34: Loading Documents

    Chapter 2 Loading documents Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF. IMPORTANT •...
  • Page 35: Using The Scanner Glass (flatbed)

    Using the scanner glass (Flatbed) You can use the scanner glass to fax, copy or scan pages of a book one page at a time. Documents can be up to 215.9 mm wide and 297 mm long. Note To use the scanner glass, the ADF must be empty.
  • Page 36: General Setup

    General Setup Mode Timer The machine has three mode keys on the control panel: Fax, Scan, and Copy. You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode default. If you choose Off, the machine will stay in the mode you used last.
  • Page 37: Volume Settings

    Volume settings Ring volume You can choose a range of ring volume levels, from High to Off. While in Fax mode press the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.
  • Page 38: Set Daylight Saving Time

    Chapter 3 Set Daylight Saving Time You can set the machine to change for Daylight Saving Time. If you choose On, it will reset the time forward one hour and if you choose Off, it will reset the time backward one hour.
  • Page 39: Lcd Contrast

    LCD Contrast You can change the contrast to make the LCD look lighter or darker. Press Menu, 1, 6. Press a to make the LCD darker. Or, press b to make the LCD lighter. Press OK. Press Stop/Exit. Dial Prefix The Dial Prefix setting will automatically dial a predefined number before every fax number you dial.
  • Page 40: Changing The Prefix Number

    Chapter 3 Changing the prefix number (for New Zealand) Press Menu, 0, 5. Press Menu, 0, 6. Do one of the following: To change the prefix number, press 1. To exit without making a change, press 2. Go to step d. Enter a new prefix number using the dial pad (up to 5 digits), press OK.
  • Page 41: Security Features

    Make a careful note of your password. If you forget it, you will have to reset the password stored in the machine. For information about how to reset the password call your Brother dealer for service. Note • Secure Function Lock can be set manually at the control panel or by using Web Based Management.
  • Page 42: Changing The Password For The Administrator

    Chapter 4 Changing the password for the administrator Press Menu, 1, 7, 1. Security 1.Function Lock Press a or b to choose Set Password. Press OK. Enter the registered four-digit password. Press OK. Enter a four-digit number for the new password.
  • Page 43: Setting Up Restricted Users

    Setting up restricted users You can set up users with restrictions and a password for functions that are available to them. You can set up more advanced restrictions, such as by page count or PC user login name, through Web Based Management.
  • Page 44: Switching Users

    Chapter 4 Switching Users This setting allows you to switch between registered restricted users or Public mode when Secure Function Lock is turned on. Changing to the restricted user Mode Hold down Shift as you press Secure. Press a or b to choose your name. Press OK.
  • Page 45: Setting Up The Password

    Note • If you have already set the password, you will not need to set it, again. • If you forget the Memory Security password, please call your Brother dealer. Press Menu, 1, 7, 1. Security 1.Mem Security Enter a four-digit number for the password using numbers 0–9.
  • Page 46: Setting Lock

    Make a careful note of your password. If you forget it, you will have to reset the passwords stored in the machine. Please call your administrator or your Brother dealer. While Setting Lock is On, you cannot change the following settings without a password:...
  • Page 47: Restricting Dialling

    Restricting dialling This feature is to prevent users from sending a fax or call to a wrong number by mistake. You can set the machine to restrict dialling by using the dial pad, One Touch and Speed Dial. If you choose Off, the machine does not restrict the dialling method.
  • Page 48 Chapter 4...
  • Page 49 Section II Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote Fax Options (black & white only) Polling Printing reports...
  • Page 50: Sending A Fax

    Sending a fax How to fax Entering fax mode To enter fax mode press (Fax), and the key will glow blue. Sending a fax from the ADF Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
  • Page 51: Faxing Letter Size Document From The Scanner Glass

    Your machine will automatically send the fax. Note When faxing multiple pages from the scanner glass, real time transmission should be set to Off. (See Real Time Transmission on page 43.) Faxing Letter size document from the scanner glass When faxing Letter size documents, you will need to set the scan glass size to Letter;...
  • Page 52: Cancelling A Broadcast In Progress

    Chapter 5 Cancelling a Broadcast in progress Press Menu, 2, 7. The LCD will show the Broadcast job number followed by the fax number (or name) being dialed (for example, #001 0123456789). Press OK. The LCD will show the following message: #001 0123456789 1.Clear 2.Exit...
  • Page 53: Electronic Cover Page (black & White Only)

    Electronic cover page (black & white only) This feature will not work unless you have already programmed your Station ID. (See the Quick Setup Guide.) You can automatically send a cover page with every fax. Your cover page includes your Station ID, a comment, and the name (or number) stored in the One Touch or Speed Dial memory.
  • Page 54: Contrast

    Chapter 5 Send a cover page for all faxes You can set the machine to send a cover page whenever you send a fax. Make sure you are in Fax mode Press Menu, 2, 2, 7. Press a or b to choose On (or Off). Press OK.
  • Page 55: Dual Access (black & White Only)

    To change the default Fax Resolution setting Make sure you are in Fax mode Press Menu, 2, 2, 2. Press a or b to choose the resolution you want. Press OK. Note You can choose four different resolution settings for black & white faxes and two for colour.
  • Page 56: Overseas Mode

    Chapter 5 Sending in real time for all faxes Make sure you are in Fax mode Press Menu, 2, 2, 5. Press a or b to choose On. Press OK. Sending in real time for the next fax only Make sure you are in Fax mode Press Menu, 2, 2, 5.
  • Page 57: Checking And Cancelling Waiting Jobs

    Checking and cancelling waiting jobs Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory.
  • Page 58: Receiving A Fax

    Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 47.) Choosing the receive mode Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the...
  • Page 59: Using Receive Modes

    Using receive modes Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 48.) Fax Only Fax Only mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you automatically manage incoming calls, by recognising...
  • Page 60: Receive Mode Settings

    Chapter 6 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings.
  • Page 61: Fax Detect

    Fax Detect If Fax Detect is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.
  • Page 62: Additional Receiving Operations

    Chapter 6 Additional receiving operations Printing a reduced incoming If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper. The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 2, 2).
  • Page 63: Printing A Fax From The Memory

    Printing a fax from the memory If you are using the Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine. (See Fax Storage on page 73.) Press Menu, 2, 5, 3. Press Start.
  • Page 64: Telephone And External Devices

    Telephone and external devices Telephone line services Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. Do you have Voice Mail? If you have Voice Mail on the telephone line that you will install your new Machine on, there is a strong possibility that Voice Mail...
  • Page 65 What is the Advantage of using ® ® Telstra FaxStream Duet ® ® Using Telstra FaxStream Duet most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all telephones (extension and external) and the fax machine will ring to alert you to pick it up.
  • Page 66: Telephone Service For New Zealand

    Chapter 7 Set the Distinctive Ring to ON Very important! After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to On: Press Menu, 2, 0, 2.
  • Page 67: How Does Faxability Work

    How Does FaxAbility Work? Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine.
  • Page 68: Telephone Service For Some Countries

    Chapter 7 How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can choose either On or Off. Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.
  • Page 69: Caller Id (not Available In India)

    Registering the Distinctive Ring pattern Very important! After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the calls yourself.
  • Page 70: Connecting An External Tad

    Chapter 7 Viewing the Caller ID List Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call. Press Menu, 2, 0, 3.
  • Page 71: Connections

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not...
  • Page 72: External And Extension Telephones

    Chapter 7 External and extension telephones Note You need to turn the Remote Codes setting to on to use the Remote Activation Code l51 (l91 for New Zealand) and Remote Deactivation Code #51 (#91 for New Zealand). (See Using Remote Codes on page 61.) Operation from external or extension telephones...
  • Page 73: Using A Non-brother Cordless External Handset

    Using a non-Brother cordless external handset If your non-Brother cordless telephone is connected to the telephone line cord (see page 60) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will...
  • Page 74 Chapter 7 Changing the Remote Codes The preset Remote Activation Code is l51 (l91 for New Zealand). The preset Remote Deactivation Code is #51 (#91 for New Zealand). If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555.
  • Page 75: Dialling And Storing Numbers

    Dialling and storing numbers How to dial You can dial in any of the following ways. Manual dialling Use the dial pad to enter all the digits of the telephone or fax number. One touch Dialling Press the One Touch key that stores the number you want to call.
  • Page 76: Fax Redial

    Chapter 8 Press Mono Start or Colour Start. Note • If you do not enter a letter and press OK in step b, all registered names will appear. Press a or b to scroll until you find the name you are looking for. •...
  • Page 77: Storing One Touch Dial Numbers

    Storing One Touch Dial numbers Your machine has 4 One Touch keys where you can store 8 fax or telephone numbers for automatic dialling. To access numbers 5 to 8, hold down Shift as you press the One Touch key. Press the One Touch key where you want to store the number.
  • Page 78: Storing Speed Dial Numbers

    Chapter 8 Choose one of the following: Enter the name using the dial pad (up to 15 characters). Press OK. Press OK to store the number or E-mail address without a name. If you want to save a fax/scan resolution along with the number, choose one of the following: If you selected Fax/Tel in step b,...
  • Page 79 If you downloaded I-FAX, Fax/Tel and E-mail options Press (Address Book) and enter a three-digit Speed Dial location number (001-200). If a number is not stored there, the LCD shows Register Now?. Press 1 to choose Yes. Press a or b to select Fax/Tel, E-Mail or IFAX.
  • Page 80: Changing One Touch And Speed Dial Numbers

    Chapter 8 Changing One Touch and Speed Dial numbers If you try to store a One Touch or Speed Dial number over an existing number, the LCD will show the name or number already stored there. If your machine has a scheduled job or you have set a fax forwarding number, the LCD will ask you if you want to change the number.
  • Page 81: Setting Up Groups For Broadcasting

    Enter a new number or character. Press OK. Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it. Repeat for each character you want to delete. Follow the directions beginning in step e in Storing One-Touch dial numbers and Storing Speed-Dial numbers.
  • Page 82 Chapter 8 To add One Touch or Speed Dial numbers follow the instructions below: For One Touch numbers, press the One Touch keys one after the other. For Speed Dial numbers, press (Address Book) and then enter the three-digit Speed Dial location. The LCD will display your chosen One Touch numbers with a l and Speed Dial numbers with a # (for example l006,...
  • Page 83: Combining Quick Dial Numbers

    You can save a fax/scan resolution along with the number. Do one of the following: If you selected Fax/IFAX in step d, press a or b to select Std, Fine, S.Fine or Photo. Press OK. If you selected E-Mail in step d, press a or b to select Color100dpi, Color200dpi, Color300dpi, Color600dpi, Gray100dpi,...
  • Page 84: Remote Fax Options (black & White Only)

    Internet Fax feature. (For details about Internet Fax, see the Network User’s Guide on the CD-ROM. For information about Fax Forward to E-mail, see the Brother Solutions Center at http://solutions.brother.com/.) Press a or b to choose On or Off. Press OK.
  • Page 85: Fax Storage

    Fax Storage The Fax Storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 76.) Your machine will automatically print a copy of the stored fax.
  • Page 86: Changing Remote Fax Options

    Chapter 9 Press Stop/Exit. IMPORTANT If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine.
  • Page 87: Turning Off Remote Fax Options

    Turning off Remote Fax Options Press Menu, 2, 5, 1. Press a or b to choose Off. Press OK. Note The LCD will give you options if there are received faxes still in your machine’s memory. (See Changing Remote Fax Options on page 74.) Press Stop/Exit.
  • Page 88: Using Your Remote Access Code

    Chapter 9 Using your Remote Access Code Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, during a period of silence enter your Remote Access Code. The machine signals if it has received messages: No beeps No messages received.
  • Page 89: Changing The Fax Forwarding Number

    Changing the Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone. Dial your fax number from a telephone or another fax machine using touch tone. When your machine answers, enter your Remote Access Code (3 digits followed by l) during a period of silence.
  • Page 90: Remote Fax Commands

    Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands Change the fax forwarding or fax storage settings...
  • Page 91: Polling

    Secure polling lets you restrict who can get the documents you set up to be polled. Secure polling only works with Brother fax machines. If you want to get a fax from a secured Brother machine you have to enter the secure code.
  • Page 92: Sequential Polling

    Chapter 10 Sequential polling Sequential polling lets you request documents from several fax machines in one operation. Make sure you are in Fax mode Press Menu, 2, 1, 8. Press a or b to choose Standard, Secure or Timer. Press OK. Choose one of the options below.
  • Page 93: Setup For Polled Transmit With A Secure Code

    Secure polling lets you restrict who can get the documents you set up to be polled. Secure polling only works with Brother fax machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.
  • Page 94: Printing Reports

    Printing reports Fax reports You need to set up the Transmission Verification Report and Journal Period using the Menu keys. Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission...
  • Page 95: Fax Journal

    (TX: transmit.) (RX: receive.) 5 User Settings Print a list of your current settings. 6 Network Config Lists your network settings. 7 Order Form You can print an accessories order form to fill out and send to your Brother dealer. Printing reports...
  • Page 96: How To Print A Report

    Chapter 11 How to print a report MFC-9320CW: Press Menu, 6. Do one of the following: Press a or b to choose the report you want. Press OK. Enter the number of the report you want to print. For example, press 2 to print the Help List.
  • Page 97: Section Iii Copy

    Section III Copy Making copies...
  • Page 98: Making Copies

    Making copies How to copy Entering copy mode Press (Copy) to enter Copy mode. Sta ck C o p i e s A ut o 1 Stack/Sort 2 Copy ratio and Copy layout 3 Contrast 4 Quality 5 Number of copies Making a single copy Make sure you are in Copy mode Load your document in the ADF or on...
  • Page 99: Copy Options (temporary Settings)

    Copy options (temporary settings) When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations. The machine returns to its default settings one minute after copying, unless you have set the Mode Timer to 30 seconds or less.
  • Page 100: Using The Options Key

    Chapter 12 Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu selections Press a or b, then press OK Stack/Sort (appears when the document is in the ADF) Brightness Contrast Page Layout...
  • Page 101: Improving Copy Quality

    Improving copy quality You can choose from a range of quality settings. The default setting is Auto. Auto Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs. Photo Suitable for copying photographs. Text Suitable for documents containing only text.
  • Page 102: Making N In 1 Copies

    Chapter 12 To change the default setting follow the steps below: Press Menu, 3, 3. Press a or b to increase or decrease the contrast. Press OK. Press Stop/Exit. Brightness Adjust the copy brightness to make copies darker or lighter. To temporarily change the copy brightness setting, follow the steps below: Make sure you are in Copy mode...
  • Page 103 Press a or b to choose 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L) or Off(1 in 1). Press OK. Press Mono Start or Colour Start to scan the page. If you placed the document in the ADF, the machine scans the pages and starts printing.
  • Page 104: Out Of Memory Message

    Chapter 12 Out of memory message If the memory becomes full while you are making copies, the LCD message will guide you through the next step. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start or Colour Start to copy the pages scanned so far, or to press Stop/Exit to cancel the...
  • Page 105: Section Iv Direct Printing

    Section IV Direct printing Printing photos from a digital camera (MFC-9320CW only) Printing data from a USB Flash memory drive (MFC-9320CW only)
  • Page 106: Printing Photos From A Digital Camera (mfc-9320cw Only)

    Printing photos from a digital camera (MFC-9320CW only) Your Brother machine supports the PictBridge standard, allowing you to connect to and print photos directly from any PictBridge compatible digital camera. Even if your camera is not in PictBridge mode or does not support PictBridge, you can connect your camera as a normal storage device.
  • Page 107: Printing Images

    Press Menu, 5, 3. USB Direct I/F 3.PictBridge To set the PictBridge settings, press a or b to choose 1.Paper Size, 2.Orientation, 3.Date & Time, 4.File Name, or 5.Print Quality. Press OK. Press a or b to choose an option for each menu setting.
  • Page 108: Dpof Printing

    Chapter 13 IMPORTANT • To prevent damage to your machine, do not connect any device other than a digital camera or USB flash memory drive to the USB direct interface. • DO NOT remove the digital camera from the USB direct interface until the machine has finished printing.
  • Page 109 LCD. Message Meaning Printing documents Access Denied directly from a camera to the Brother machine is restricted. The number of pages you Limit Exceeded are allowed to print is exceeded. The print job will be cancelled.
  • Page 110: Connecting A Camera As A Storage Device

    Chapter 13 Connecting a camera as a storage device Even if your camera is not in PictBridge mode, or does not support PictBridge, you can connect your camera as a normal storage device. This enables you to print photos from your camera. Follow the steps in Printing data directly from the USB Flash memory drive (MFC-9320CW only) on page 100.
  • Page 111: Printing Data From A Usb Flash Memory Drive (mfc-9320cw Only)

    Direct Print supports the following file formats: PDF version 1.7 JPEG Exif + JPEG PRN (created by Brother driver) TIFF (scanned by all MFC or DCP Brother models) ® PostScript 3™ (created by the Brother BRScript3 printer driver) XPS version 1.0...
  • Page 112: Printing Data Directly From The Usb Flash Memory Drive (mfc-9320cw Only)

    Chapter 14 Printing data directly from the USB Flash memory drive (MFC-9320CW only) Connect your USB Flash memory drive to the USB direct interface (1) on the front of the machine. The Direct key will light up. Press Direct. Your machine will enter Direct Print Mode.
  • Page 113: Printing Data Directly From The Usb Flash Memory Drive With Secure Function Lock 2.0 Enabled (mfc-9320cw Only)

    Press Mono Start or Colour Start to print the data. IMPORTANT • To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface. • DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing.
  • Page 114: Media Type

    LCD. Message Meaning Printing documents Access Denied directly from the USB flash memory drive to the Brother machine is restricted. The number of pages you Limit Exceeded are allowed to print is exceeded. The print job will be cancelled.
  • Page 115: Understanding The Error Messages

    Press the dial pad key to enter the number of copies you want. Press OK. Copies Press Mono Start or Colour Start to print the data. IMPORTANT DO NOT remove the USB flash memory from the USB direct interface until the printer has finished printing.
  • Page 116 Chapter 14...
  • Page 117 Section V Software Software and Network features...
  • Page 118: Software And Network Features

    Note If you have not installed the software, see Viewing documentation (Windows on page 3. From the Start menu, point to Brother, MFC-XXXX from the programs group, then click User’s Guides in HTML format. Click on the manual you want (SOFTWARE USER’S GUIDE or...
  • Page 119 Section VI Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary...
  • Page 120: A Safety And Legal

    Safety and legal Choosing a location Put your machine on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard grounded electrical socket. Choose a location where the temperature remains between 10 °C and 32.5 °C and the humidity is between 20% to 80% (without condensation).
  • Page 121: To Use The Machine Safely

    To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket.
  • Page 122 DO NOT use flammable substances, any type of spray or any organic solvent/liquids contains alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 155 for how to clean the machine. DO NOT use a vacuum cleaner to clean up scattered toner.
  • Page 123 6 Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location. 7 If any cables become damaged, disconnect your machine, and contact your Brother dealer. 8 DO NOT place any objects on the machine, or obstruct the air vents.
  • Page 124 To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations. IMPORTANT The fuser unit is marked with a caution label. Please DO NOT remove or damage the label.
  • Page 125: Disconnect Device

    International ENERGY STAR The purpose of the International ENERGY STAR popularization of energy-efficient office equipment. ® As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets ® the ENERGY STAR specifications for energy efficiency. ® Qualification Statement ®...
  • Page 126: Important Information For Australia

    Important Information for Australia IMPORTANT-For Your Safety To ensure safe operation the three-pin plug supplied must be inserted only into a standard threepin power point which is effectively grounded through the normal household wiring. Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground.
  • Page 127: Important Information For New Zealand

    14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. 15 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks.
  • Page 128 5 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
  • Page 129 20 DO NOT touch a document during printing. 21 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.
  • Page 130: Important Notice

    30 Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications: There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt.
  • Page 131: Important Information For Some Countries

    Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service. Safety and legal...
  • Page 132 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties...
  • Page 133: Libtiff Copyright And License

    Libtiff Copyright and License Use and Copyright Copyright© 1988-1997 Sam Leffler Copyright© 1991-1997 Silicon Graphics, Inc. Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.
  • Page 134: Trademarks

    Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
  • Page 135: B Options

    Note • There might be some SO-DIMMs that will not work with the machine. • For more information, contact your Brother dealer. Installing extra memory Turn off the machine’s power switch. Unplug the telephone line cord. Disconnect the interface cable from the machine, and then unplug the power cord from the electrical socket.
  • Page 136 Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2). Put the metal (2) and then the plastic (1) SO-DIMM covers back on.
  • Page 137: C Troubleshooting And Routine Maintenance

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 138: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.
  • Page 139 If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD on page 58.) Connect the external TAD as shown in the illustration on page 59.
  • Page 140: Sending Faxes

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 141: Menu Access Difficulties

    Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 142.) Check the machine is online: (Windows Vista Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is ® unchecked. (Windows XP and Windows Server button and choose Printers and Faxes.
  • Page 142 As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Suggestions Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver.
  • Page 143: Print Quality Difficulties

    Paper handling difficulties (continued) Difficulties The machine does not feed paper from the manual feed slot. How do I print on envelopes? What paper can I use? There is a paper jam. Print quality difficulties Difficulties Printed pages are curled. Printed pages are smeared.
  • Page 144 Fax receiving, enter the information below: 1. In Description of service: Enter any description, for example “Brother PC Fax receiving”. 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.
  • Page 145 Click the Add port... button. To add port 54926 for Network PC Fax, enter the information below: 1. In Name: Enter any description. (for example “Brother PC Fax”) 2. In Port number: Enter “54926”. 3. Make sure UDP is chosen. Then click OK.
  • Page 146: Improving The Print Quality

    You may only need to replace one drum unit to solve the print problem. To identify which drum needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Make sure Toner Save mode is off in the control panel of the machine or the printer driver.
  • Page 147 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Clean all four corona wires (one for each colour) inside the drum unit by sliding the green tab.
  • Page 148 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Put in a new drum unit. (See Replacing the drum units on page 174.) You may only need to replace one drum unit to solve the print problem.
  • Page 149 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. If the problem continues, put in a new drum unit. (See Replacing the drum units on page 174.)
  • Page 150 You may only need to replace one toner cartridge to solve the print problem. To identify which toner cartridge needs to be replaced, please visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Identify the colour that is uneven and put in a new drum unit. (See Replacing the drum units on page 174.)
  • Page 151 (See Replacing the drum units on page 174.) To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Make sure that the media type settings in the printer driver and in the machine's Paper Type menu matches the type of paper you are using.
  • Page 152 Examples of poor print quality Curled or wavy Uneven density or faded ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Envelope creases Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper.
  • Page 153: Setting Dial Tone Detection

    Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone.
  • Page 154: Error And Maintenance Messages

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/ Error Message...
  • Page 155 Error Message Cause The temperature of the drum unit Cooling Down or toner cartridge is too hot. The Wait for a while machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while.
  • Page 156 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 148.) If the problem continues, call Brother Customer Service. (See Paper jams on page 150.) (See Paper jams on page 150.) (See Paper jams on page 150.)
  • Page 157 Error Message Cause The machine is out of paper or No Paper paper is not correctly loaded in the paper tray. The number you dialled does not No Response/Busy answer or is busy. The toner cartridge or the drum No Toner unit and toner cartridge assembly is not installed correctly.
  • Page 158 If this does not clear the error, call your dealer or a Brother Customer Service. Turn off the protect switch of the USB Flash memory drive.
  • Page 159 Error Message Cause It is time to replace the fuser unit. Call your Brother dealer to replace the fuser Replace Fuser It is time to replace the paper Replace PF Kit feeding kit. The toner cartridge is at the end Replace Toner of its life.
  • Page 160: Transferring Your Faxes Or Fax Journal Report

    Transferring your faxes or Fax Journal report If the LCD shows: Init Unable XX Print Unable XX Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 148 or Transferring faxes to your PC on page 148.) You can also transfer the Fax Journal report...
  • Page 161: Document Jams

    Document jams If the document is jammed, follow the steps below. IMPORTANT After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam. Document is jammed in the top of the ADF unit Take out any paper from the ADF that is not jammed.
  • Page 162: Paper Jams

    Failure to install these items or incorrect installation may cause a paper jam in your Brother machine. Note If the error message remains, open and close the top cover and fuser cover firmly to reset the machine.
  • Page 163 Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the green paper- guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots (See Loading paper in the standard paper tray on page 11).
  • Page 164 Paper is jammed at the back of the machine If the LCD shows Jam Rear, a paper jam has occurred behind the face-up output tray. Follow these steps: Turn off the machine's power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.
  • Page 165 Paper is jammed inside the machine If the LCD shows Jam Inside, follow these steps: Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. Fully open the top cover by lifting up on the handle (1).
  • Page 166 • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Pull out the jammed paper slowly. Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.
  • Page 167: Routine Maintenance

    Routine maintenance Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.
  • Page 168: Cleaning The Scanner Glass

    Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. Re-load the paper and put the paper tray firmly back in the machine. Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord.
  • Page 169: Cleaning The Led Heads

    Cleaning the LED heads WARNING DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. For more information see Important Safety Instructions on page 119.
  • Page 170: Cleaning The Corona Wires

    Cleaning the corona wires If you have print quality problems, clean the corona wires as follows: Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. Fully open the top cover by lifting up on the handle (1).
  • Page 171: Small Spots On Printed Pages

    Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. C-Cyan M-Magenta Y-Yellow K-Black Repeat steps c to e to clean the remaining corona wires.
  • Page 172 Ready mode. Repeat steps c to f two more times using a new blank sheet of paper each time. Upon completion please discard the used paper. If the print problem is not resolved please contact your Brother dealer.
  • Page 173 Large spots on the printed pages If your printout has coloured spots at 94 mm intervals, follow the steps below to solve the problem. Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.
  • Page 174 Push down the green-labelled lock lever (1) and take the toner cartridge out of the drum unit. IMPORTANT Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Put the print sample in front of the drum unit, and find the exact position of the poor print.
  • Page 175 Put the toner cartridge back firmly into the drum unit until you hear it lock into place. Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit. Troubleshooting and routine maintenance Slide each drum unit and toner cartridge assembly into the machine.
  • Page 176: Cleaning The Paper Pick-up Rollers

    Cleaning the paper pick-up rollers If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine. Unplug the power cord from the electrical socket. Pull the paper tray completely out of the machine. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.
  • Page 177: Auto Registration

    Press Stop/Exit. Note • If an error message is displayed, press Stop/Exit and try again. For more information, see Error and maintenance messages on page 142. ® • If you print using Windows you need to perform the calibration from ®...
  • Page 178: Replacing The Consumable Items

    Replacing the consumable items The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.
  • Page 179 15,000 pages See page 177. 50,000 pages See page 181. 50,000 pages Call your dealer or Brother Customer 50,000 pages Service for a replacement fuser unit. Call your dealer or Brother Customer 50,000 pages Service for a replacement paper feeding kit.
  • Page 180: Replacing A Toner Cartridge

    Toner Low warning. • To ensure high quality printing, we recommend that use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, please call your Brother dealer. • We recommend that you clean the machine when you replace the toner cartridge.
  • Page 181 Fully open the top cover by lifting up on the handle (1). IMPORTANT When the scanner is open, you cannot open the top cover. Take out the drum unit and toner cartridge assembly for the colour shown on the LCD. Troubleshooting and routine maintenance Push down the green-labelled lock lever (1) and take the toner cartridge out...
  • Page 182 IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 183 If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.
  • Page 184 Put the new toner cartridge firmly into the drum unit until you hear it lock into place. Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit. Slide the drum unit and toner cartridge assembly into the machine.
  • Page 185: Drum Units

    ((K) =Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan). Call your Brother dealer to buy a new drum unit DR-240CL-BK (for Black) or a DR-240CL-CMY (for either Y, M, C colours) and have it ready before you get a Replace Drums message.
  • Page 186: Replacing Drum Units

    Cleaning the corona wires on page 158.) IMPORTANT For best performance, use only Genuine Brother drum units and Genuine Brother toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the printer itself.
  • Page 187 IMPORTANT When the scanner is open, you cannot open the top cover. Take out the drum unit and toner cartridge assembly for the colour shown on the LCD. Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit.
  • Page 188 • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. •...
  • Page 189: Resetting Drum Counter

    Slide the drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. C-Cyan M-Magenta Y-Yellow K-Black Close the top cover of the machine. Troubleshooting and routine maintenance Resetting the drum counter When you replace a drum unit with a new one, you need to reset the drum counter by...
  • Page 190 Turn off the machine. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket. Fully open the top cover by lifting up on the handle (1). IMPORTANT When the scanner is open, you cannot open the top cover.
  • Page 191 • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Troubleshooting and routine maintenance Hold the green handle of the belt unit and lift the belt unit up, then pull it out.
  • Page 192 IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Unpack the new belt unit and put the new belt unit in the machine.
  • Page 193: Replacing The Waste Toner Box

    Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. Repeat this for all the drum unit and toner cartridge assemblies. C-Cyan M-Magenta Y-Yellow K-Black Close the top cover of the machine.
  • Page 194 Replace WT Box message When the following message appears on the LCD, you need to replace the waste toner box: Replace WT Box IMPORTANT DO NOT reuse the waste toner box. WARNING DO NOT put the waste toner box into a fire. It could explode.
  • Page 195 • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Troubleshooting and routine maintenance Hold the green handle of the belt unit and lift the belt unit up, then pull it out.
  • Page 196 IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration. Remove the orange packing material and discard it. Note This step is only necessary when you are replacing the waste toner box for the first time.
  • Page 197 Hold the green handle of the waste toner box and remove the waste toner box from the machine. CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • Page 198: Replacing Periodic Maintenance Parts

    The parts listed below will have to be replaced after printing approximately 50,000 pages . Please call your Brother dealer when the following messages appear on the LCD. A4 or Letter size single-sided pages.
  • Page 199: Machine Information

    3 All Settings You can reset all the machine settings back to the settings that were set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. Note Unplug the interface cable before you...
  • Page 200: How To Reset The Machine

    How to reset the machine (for New Zealand) Press Menu, 0, 6. Press Menu, 0, 7. Initial Setup 7.Reset Press a or b to choose the reset function you want to use. Press OK. Do one of the following; To reset the settings, press 1 and go to step d.
  • Page 201 WARNING This machine is heavy and weighs approximately 22.9 kg. To prevent injuries use at least two people to lift the machine. Be careful not to pinch your fingers when you put the machine back down. IMPORTANT Make sure that the machine has fully cooled down by leaving it disconnected from the power for at least 30 minutes before packing.
  • Page 202 Attach the protective cover to each of the drum unit and toner cartridge assemblies. Put each assembly into a plastic bag and completely seal each bag. Remove the belt unit by holding the green handle and lifting the belt unit up and out of the machine.
  • Page 203 Reinstall the original packing material into the machine. Close the top cover. Put the waste toner box and one drum unit and toner cartridges assembly in the Styrofoam piece. Using two people, place the machine into the plastic bag. Troubleshooting and routine maintenance Put the machine and the Styrofoam pieces into the carton.
  • Page 204 Put the four carton trays on the top. Close the carton and tape it shut.
  • Page 205: D Menu And Features

    Menu and features On-screen programming Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.
  • Page 206: How To Access The Menu Mode

    How to access the menu mode Press Menu. Choose an option. MFC-9120CN: Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for Network menu. Press 6 for Machine Info. menu. Press 9 for Service menu.
  • Page 207: Menu Table

    Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Main Menu Submenu Menu Selections — 1.General 1.Mode Timer Setup 2.Paper 1.Paper Type 2.Paper Size 3.Volume 1.Ring Menu and features Choose & OK to accept Options Descriptions Sets the time to...
  • Page 208 Main Menu Submenu Menu Selections 1.General 3.Volume 2.Beeper Setup (Continued) (Continued) 3.Speaker — 4.Daylight Save 5.Ecology 1.Toner Save 2.Sleep Time — 6.LCD Contrast 7.Security 1.Memory Security (MFC-9120CN only) 1.Function Lock (MFC-9320CW only) 2.Setting Lock Options Descriptions Adjusts the volume level of the beeper. Med* High Adjusts the speaker...
  • Page 209 Main Menu Submenu Menu Selections 1.General 8.Document 1.Glass ScanSize Setup Scan (Continued) 2.File Size Main Menu Submenu 2.Fax 1.Setup Receive (In Fax mode only) Options Letter 1.Color Small Middle* Large 2.Gray Small Middle* Large Menu Selections Options (02 - 10) 1.Ring Delay (Example for the Australia)
  • Page 210 Main Menu Submenu 2.Fax 2.Setup Send (Continued) (In Fax mode only) Menu Selections Options 1.Contrast Auto* Light Dark 2.Fax Resolution Standard* Fine S.Fine Photo — 3.Delayed Fax 4.Batch TX Off* 5.Real Time TX Next Fax:On Next Fax:Off Off* 6.Polled TX Standard* Secure 7.Coverpg Setup Next Fax:On...
  • Page 211 Main Menu Submenu 2.Fax 3.Address Book (Continued) 4.Report Setting 5.Remote Fax Opt Menu Selections Options 1.One Touch Dial — — 2.Speed Dial — 3.Setup Groups 1.Transmission On+Image Off* Off+Image 2.Journal Period Off Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days...
  • Page 212 Main Menu Submenu 2.Fax 6.Dial Restrict. (Continued) 7.Remaining Jobs 0.Miscellaneous Menu Selections Options 1.Dial Pad Off* Enter # twice 2.One Touch Dial Off* Enter # twice 3.Speed Dial Off* Enter # twice — — 1.Compatibility High* Normal Basic(for VoIP) 2.Distinctive (Not available in Off* New Zealand)
  • Page 213 Main Menu Submenu 3.Copy 1.Quality 2.Brightness 3.Contrast 4.Color Adjust 4.Printer 1.Emulation 2.Print Options 3.Output Color Menu Selections Options — Text Photo Auto* — b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a b -onnnn+ a — b -nnnno+ a b -nnnon+ a b -nnonn+ a* b -nonnn+ a...
  • Page 214 Main Menu Submenu 4.Printer 4.Reset Printer (Continued) 5.Calibration 6.Auto Regist. 7.Manual Regist. 8.Drum Cleaning 5.USB Direct 1.Direct Print (MFC-9320CW only) Menu Selections Options — 1.Reset 2.Exit — Calibrate Reset 1.Registration 1.Start 2.Exit 2.Frequency Medium* High — 1.Print Chart 2.Set Regist. 1 Magenta 2 Cyan 3 Yellow...
  • Page 215 Main Menu Submenu 5.USB Direct 1.Direct Print (Continued) (MFC-9320CW only) (Continued) Menu Selections Options 2.Media Type Thin Plain* Thick Thicker Recycled Paper 3.Multiple Page 1in1* 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages 4.Orientation Portrait*...
  • Page 216 Main Menu Submenu 5.USB Direct 2.Scan to USB (MFC-9320CW only) (Continued) 3.PictBridge Menu Selections Options 1.Resolution Color 100 dpi* Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi —...
  • Page 217 Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) Lists your settings. Lists your Network settings. You can print an accessories order form to fill out and send to your Brother dealer.
  • Page 218 IP address from the link-local address range. Enable or Disable the IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother. com/ for more information. Chooses the Auto* Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD Page Network User’s...
  • Page 219 Main Submenu Menu Selections Menu — 5.Network 3.Scan To (MFC-9120CN) (Continued) — 4.ScanTo Network — 5.Time Zone 0.Network 1.Reset Reset 2.Exit Menu and features Options Descriptions Chooses the file Color 100 dpi* format to send the Color 200 dpi scanned data via FTP.
  • Page 220 Specifies the IP address of the primary or secondary DNS server. Automatically allocates the IP address from the link-local address range. Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information.
  • Page 221 Main Submenu Menu Selections Menu 7.Network 1.Wired LAN 2.Ethernet (MFC-9320CW) (Continued) (Continued) 3.Set to Default 4.Wired Enable 2.WLAN 1.TCP/IP Options — Auto* 100B-FD 100B-HD 10B-FD 10B-HD — 1.Reset 2.Exit — 1.Boot Method Auto* Static RARP BOOTP DHCP [000-255]. [000-255]. 2.IP Address [000-255].
  • Page 222 Enable or Disable the IPv6 protocol. If you Network want to use the IPv6 User’s protocol, visit Guide on http://solutions. ROM. brother.com/ for more information. You can configure your print server. You can easily configure your wireless network settings using the one-button push method.
  • Page 223 Main Submenu Menu Selections Menu — 7.Network 3.Scan To (MFC-9320CW) (Continued) — 4.ScanTo Network — 5.Time Zone 0.Network 1.Reset Reset 2.Exit Options — Color 100 dpi* Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi...
  • Page 224 Main Menu Submenu 8.Machine Info. 1.Serial No. (MFC 9320CW) 6.Machine Info. 2.Page Counter (MFC 9120CN) 3.Parts Life 0.Initial Setup 1.Receive Mode 2.Date&Time 3.Station ID 4.Tone/Pulse (not available in New Zealand) 4.Dial Tone (for New Zealand) 5.Dial Tone 5.Dial Prefix (for New Zealand) 6.Dial Prefix 6.Reset (for New Zealand)
  • Page 225: Entering Text

    Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
  • Page 226 Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.
  • Page 227: Specifications

    Specifications General Printer Type Print Method Memory Capacity LCD (liquid crystal display) 16 characters × 2 lines Power Source Power Consumption Dimensions Weight Noise level When making a copy from one sheet Electrophotographic LED 64 MB 220 - 240 V AC 50/60Hz Peak: 1176 W Copying:...
  • Page 228 Temperature Humidity ADF (automatic document feeder) Paper Tray 10 to 32.5 °C Operating: 0 to 40 °C Storage: Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) Up to 35 pages (Staggered) [80 gsm] Recommended Environment for Best Results: Temperature: 20 to 30 °C Humidity: 50% - 70%...
  • Page 229: Print Media

    Print media Paper Input Paper Tray Paper Type: Paper Size: Paper Weight: Maximum Paper Tray Capacity: Up to 250 sheets of 80 gsm Plain Paper Manual Feed Slot Paper Type: Paper Size: Paper Weight: Paper Output Up to 100 sheets (face down print delivery to the output paper tray) For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.
  • Page 230: Fax

    Memory Transmission Out of Paper Reception ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice.
  • Page 231: Copy

    Copy Colour/Monochrome Document Size Copy Width Multiple Copies Reduce/Enlarge Resolution First Copy Out Time (Monochrome) First Copy Out Time (Colour) Less than 24 seconds (from READY mode) Yes/Yes ADF Width: 148 to 215.9 mm ADF Length: 148 to 355.6 mm Scanner Glass Width: Max.
  • Page 232: Scan

    Scanning Width Greyscale For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows 19200 × 19200 dpi can be chosen by using the scanner utility) Yes/Yes ®...
  • Page 233: Print

    Less than 24 seconds (from the READY mode and standard tray) (Colour) Print only via network. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. The print speed may change depending on the type of document you print. ®...
  • Page 234: Interfaces

    Interfaces Use a USB 2.0 interface cable that is no longer than 2.0 m. Use an Ethernet UTP cable category 5 or greater. Wireless LAN Your machine supports IEEE 802.11b/g wireless communication with (MFC-9320CW) your wireless LAN using Infrastructure mode or a wireless Peer-to-Peer connection in Ad-hoc mode.
  • Page 235: Pictbridge (mfc-9320cw)

    PictBridge (MFC-9320CW) Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface. Specifications...
  • Page 236: Direct Print Feature (mfc-9320cw)

    Direct Print feature (MFC-9320CW) Compatibility PDF version 1.7 printer driver), TIFF (scanned by all Brother MFC or DCP models), PostScript version 1.0. PDF data that includes a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
  • Page 237: Computer Requirements

    ® Internet Explorer 5.5 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. PC Fax supports black and white only. PaperPort™ 11SE supports Microsoft MFC-9320CW only For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.
  • Page 238: Consumable Items

    Note • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables. Approx. 1,000 pages (A4) Approx. 2,200 pages (A4) Approx.
  • Page 239: Ethernet Wired Network

    Ethernet wired network Network board NC-6700h model name You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup. Support for Windows Professional x64 Edition, Windows Vista Windows Server Mac OS X 10.3.9 or greater Protocols IPv4: IPv6:...
  • Page 240 Print only via network. Mac OS X 10.3.9 or greater (mDNS) For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
  • Page 241: Ethernet Wireless Network (mfc-9320cw Only)

    Ethernet wireless network (MFC-9320CW only) Network board NC-7500W model name You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup Support for Windows Professional x64 Edition, Windows Vista Windows Server Windows Server Mac OS X 10.3.9 or greater Protocols IPv4:...
  • Page 242 Only printing for Windows Server Mac OS X 10.3.9 or greater (mDNS) For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.
  • Page 243: Authentication And Encryption For Wireless Users Only

    Brother machine uses the WEP keys as the pre-determined key. WPA-PSK/WPA2-PSK Enables a Wi-Fi Protected Access Pre-Shared Key (WPA-PSK/WPA2-PSK), which enables the Brother wireless machine to associate with access points using TKIP for WPA-PSK or AES for WPA-PSK and WPA2-PSK (WPA-Personal). LEAP Cisco LEAP (Light Extensible Authentication Protocol) has been developed by Cisco Systems, Inc.
  • Page 244: Encryption Methods

    Encryption methods Encryption is used to secure the data that is sent over the wireless network. The Brother machine supports the following encryption methods: By using WEP (Wired Equivalent Privacy), the data is transmitted and received with a secure key.
  • Page 245: Wireless One-push Configuration

    Wireless one-push configuration If your wireless access point supports either SecureEasySetup™, Wi-Fi Protected Setup (PBC or AOSS™, you can configure the machine easily without a computer. By pushing a button on the wireless LAN router / access point and using the menu on the machine, you can set up the wireless network and security settings.
  • Page 246: Glossary

    Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically.
  • Page 247 A TAD (telephone answering device) or telephone that is connected to your machine. F/T Ring Time The length of time that the Brother machine pseudo/double-rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
  • Page 248 Manual fax When you lift the handset of your external telephone so you can hear the receiving fax machine answer before you press Start to begin transmission. Menu mode Programming mode for changing your machine’s settings. OCR (optical character recognition) The bundled ScanSoft™...
  • Page 249 Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings. Tone (not available in New Zealand) A form of dialling on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine.
  • Page 250: Index

    (ADF only) ... 89 temporary settings ... 87 using ADF ... 89 using scanner glass ... 91 Cordless telephone (non-Brother) ... 61 Corona wires ... 158 Cover page ... 41 custom comments ... 41 for all faxes ... 42 for next fax only ...
  • Page 251 Drum unit checking (remaining life) ...187 cleaning ... 158 Dual access ...43 EAP-FAST ...231 Enlarge/Reduce key ...87 Envelopes ...13 Labels ...13 Equalization ...141 Error messages on LCD ...142 Comm. Error ...143 Init Unable XX ...144 No Paper ...145 Out of Memory ...145 Print Unable XX ...146 Scan Unable XX ...147 Extension telephone, using ...61...
  • Page 252 Labels ... 12 LCD (liquid crystal display) ... 8 contrast ...27 Help List ...83 Loading paper in the manual feed slot ...12 Machine information checking remaining life of parts ...187 page counts ...187 status LED ...10 Macintosh See Software User’s Guide on the CD-ROM.
  • Page 253 Polling polled transmit ...80 polling receive ...79 sequential polling ...80 Power failure ...193 Print difficulties ... 125 drivers ...221 fax from memory ...51 paper jams ...150 quality ... 131 reports ...83 resolution ...221 specifications ...221 Printing See Software User’s Guide on the CD-ROM.
  • Page 254 Scanner glass faxing ...38 using ...23 Scanning See Software User’s Guide on the CD-ROM. Secure key ...8 Security Memory Security ...32 restricting dialling ...35 Secure function lock administrator password ...29 Public user mode ...30 restricted users ...31 Setting lock ...34 Serial number how to find...
  • Page 255 Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty. For warranty service (repair) of your Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC) Support –...
  • Page 256 The machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.

This manual is also suitable for:

Mfc-9320cw

Comments to this Manuals

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Latest comments:
  • W LOYD Oct 11, 2015 04:19:
    AFTER REPLACING NEW CARTRIDGES​, THE UNIT "CLIC​KS" WHILE WARMING UP AND PRINTING

    PLEASE ASSIST


    T​HANK YOU