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Difficulties
The headers or footers appear
when the document is displayed
on the screen but do not appear
when the document is printed.
Cannot perform 'Page Layout'
printing.
Print speed is too slow.
Print Quality Difficulties
Difficulties
Poor print quality
Suggestions
®
•
Windows
XP and Windows Server
Click the Start > Printers and Faxes.
®
•
Windows Vista
and Windows Server
Click
/Start > Control Panel > Hardware and Sound > Printers.
®
•
Windows
7 and Windows Server
Click
/Start > Devices and Printers > Printers and Faxes.
®
•
Windows
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers > Printers.
®
•
Windows
10
Click
> All apps > Windows System > Control Panel. In the Hardware
and Sound group, click View devices and printers > Printers.
®
•
Windows Server
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers > Printers.
®
•
Windows Server
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers > Printers.
•
OS X v10.8.5
Click the System Preferences > Print & Scan.
•
OS X v10.9.x, 10.10.x
Click the System Preferences > Printers & Scanners.
There is an unprintable area on the top and bottom of the page. Adjust the top
and bottom margins in your document to allow for this.
See Related Information: Unprintable Area.
Check that the paper size setting in the application and in the printer driver are
the same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
®
•
Windows
In the printer driver, clear the Color Enhancement (True2Life) check box on
the Advanced tab.
•
Macintosh
In the printer driver, select Color Settings, click Advanced Color Settings,
and make sure you clear the Color Enhancement check box.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
See Related Information: Print Settings (Windows
Suggestions
Check the print quality.
See Related Information: Check the Print Quality.
Make sure the Media Type setting in the printer driver or the Paper Type setting
in the machine's menu matches the type of paper you are using.
See Related Information: Change the Paper Size and Paper Type.
®
2003
®
2008
®
2008 R2
®
) or Print a Photo (Macintosh).
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