Brother MFC-J985W Online User's Manual page 36

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Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
IMPORTANT
Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
8. Gently adjust the paper width guides to fit the paper.
Make sure the paper guides touch the edges of the paper.
9. Close the output paper tray cover.
10. Slowly push the paper tray completely into the machine.
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