Brother DCP-J785DW Basic User's Manual
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Brother DCP-J785DW Basic User's Manual

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Basic User's Guide
DCP-J785DW
MFC-J985DW
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

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  • Page 1 Basic User's Guide DCP-J785DW MFC-J985DW Online User's Guide This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals...
  • Page 2 The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at www.brother.com/registration © 2016 Brother Industries, Ltd. All rights reserved.
  • Page 3 You Can Use the Following Features Mobile Connect Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices. For more information, see the Mobile Print/Scan Guide for Brother iPrint&Scan: solutions.brother.com/manuals Web Connect / Brother Apps By installing Brother iPrint&Scan on your...
  • Page 4 AirPrint to print from OS X v10.8.5 or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print Guide This Guide provides details about how to use ™...
  • Page 5 Online User's Guide and so on) Print ® Basic User's Guide Print from your computer (Windows Macintosh) Print from your mobile device (Brother Mobile Print/Scan Guide iPrint&Scan) Print using the AirPrint function AirPrint Guide ™ Google Cloud Print Guide Print using the Google Cloud Print...
  • Page 6 For Windows users only: you can also access your machine's guides by using Brother Utilities. The Brother Utilities tool is included in the standard installation and, once installed, you can find it ® either as a shortcut on your desktop, or from the Windows...
  • Page 7 Questions or Problems? Please take a look at our FAQs, solutions, and videos online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com • Provides several ways to search! • Displays related questions for more information •...
  • Page 8 Definitions of Notes We use the following symbols and conventions throughout this User's Guide: IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. NOTE NOTE specifies the operating environment, conditions for installation, or special conditions of use.

  • Page 9: Compilation And Publication Notice

    For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades. Compilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication.

  • Page 10: Table Of Contents

    ) ..............23 ® Scan Using ControlCenter4 Home Mode (Windows ) ........23 Scan Using the Scan Button on Your Brother Machine...........24 Scan Using the Scan Button on the Machine ..........24 PhotoCapture Center ..................26 Print Photos Directly from Media ................26 Preview and Print Photos and Movie Files from Media .........26...
  • Page 11 Receive Faxes on Your Computer (Windows only) ........38 Routine Maintenance ..................40 Clean the Scanner....................40 Check the Print Quality....................40 Check the Print Alignment from Your Brother Machine ...........42 Troubleshooting ....................43 Identify the Problem....................43 Error and Maintenance Messages................45 Transfer Your Faxes or Fax Journal Report...........52 Troubleshooting for Wireless LAN setup ..............53...
  • Page 12 Appendix ......................68 Enter Text on Your Brother Machine................68 Information for compliance with Commission Regulation 801/2013......69 Supply Specifications ....................70 Index ........................71...

  • Page 13: General Information

    General Information Control Panel Overview The control panel will vary depending on your model. NFC (Near Field Communication) logo (MFC-J985DW) ™ • If your Android device supports the NFC feature, you can print from your device or scan documents to your device by touching it to the NFC logo on the control panel. 2.
  • Page 14 While the machine is in Sleep Mode, the Home icon blinks. (Cancel) Press to cancel an operation (available when illuminated in red). Power On/Off Press to turn the machine on. Press and hold down to turn the machine off. The Touchscreen will display [Shutting Down] and will stay on for a few seconds before turning itself off.

  • Page 15: Touchscreen Lcd Overview

    Touchscreen LCD Displays the date and time set on the machine. Overview Quiet Mode MFC-J985DW This icon appears when the [Quiet Mode] setting is set to [On]. There are two Home screens that you can The Quiet Mode setting can reduce access by pressing d or c.
  • Page 16 • [Apps] Press to connect the Brother machine to the Brother Apps service. For more information, see the Web Connect Guide: solutions.brother.com/ manuals 8. [Stored Fax(es):] • There are three Shortcuts screens. You can program four shortcuts on each screen.
  • Page 17 Doing this may cause an error. Home Screen 2 provides access to additional DCP-J785DW features, such as [Web] and [Apps] There are two Home screens that you can operations.
  • Page 18 Press to access Photo mode. • [Web] You can configure wireless settings by pressing the Wireless Status button. Press to connect the Brother machine to an Internet service. [Shortcuts] For more information, see the Web Connect Guide: solutions.brother.com/ Create Shortcuts for frequently-used...

  • Page 19: Message From Brother

    (Start) > All Programs > Message from Brother Brother > Brother Utilities. ® • Windows If you use Brother Web Connect and [New Tap or click (Brother Utilities) Function Notice] is set to [On], either on the Start screen or the notifications about cloud services will appear desktop.

  • Page 20: Uninstall The Brother Software And Drivers (Windows ® )

    Select your machine. Choose the operation you want to use. Uninstall the Brother Software and Drivers ® (Windows Launch (Brother Utilities). Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

  • Page 21: Paper Handling

    Paper Handling Load Paper Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size. Load paper in the paper tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the...

  • Page 22: Load Photo Paper

    Close the output paper tray cover. Slowly push the paper tray completely into the machine. While holding the paper tray in the machine, pull out the paper support (1) IMPORTANT until it locks into place, and then unfold the paper support flap (2). •...

  • Page 23: Related Information

    Load up to 20 sheets of photo paper in IMPORTANT the photo paper tray with the printing surface face down. When you have finished printing photos, return the photo paper tray to the Normal printing position. If you do not, you will get a [No Paper Fed] error when you use cut sheet paper.

  • Page 24: Load Paper In The Manual Feed Slot

    Load Paper in the Manual Slide the manual feed slot paper guides to fit the width of the paper you are Feed Slot using. Load special print media in this slot, one sheet at a time. IMPORTANT • DO NOT load more than one sheet of paper in the manual feed slot at any time.
  • Page 25 Using both hands, push one sheet of • If the document does not fit on one paper into the manual feed slot until the sheet, the Touchscreen will prompt you front edge touches the paper feed to load another sheet of paper. Place rollers.

  • Page 26: Change The Check Paper Size Setting

    • Error and Maintenance Messages on Setting] > [Paper Type]. page 45 Press a or b to display the [Plain Paper], [Inkjet Paper], [Brother BP71] or [Other Glossy] option, and then press the option you want. Press [Paper Size]. Press a or b to display the paper size options, and then press the option you want.

  • Page 27: Recommended Print Media

    • Avoid touching the shiny (coated) side of photo paper. For the best print quality, we recommend using the Brother paper listed in the table. IMPORTANT If Brother paper is not available in your country, we recommend testing various paper types before purchasing large quantities.

  • Page 28: Print

    ® (Windows Select the print command in your application. Select Brother MFC-XXXX (where XXXX is the name of your model). Click Print. • Make sure the back cover is closed. • If paper is curled, straighten it and put it back in the paper tray.

  • Page 29: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )

    Select the print command in your Portrait or Landscape option to set the application. orientation of your printout. Select Brother MFC-XXXX (where If your application software contains a XXXX is the name of your model), and similar layout feature, we recommend then click the printing properties or using the one in the application.
  • Page 30 Click the (ControlCenter4) icon in the task tray, and then click Open. Click the Photo tab. Select the folder that contains the image you want to print. Select images you want to print by clicking the image in the image viewer and selecting the check box under the image.

  • Page 31: Copy

    Copy Copy a Document Make sure you have loaded the correct size paper in the paper tray. Do one of the following: • Place the document face down on the scanner glass. Change the copy settings, if needed. • When you load paper other than A4 size Plain Paper, you must change the [Paper Size] and [Paper Type] settings by pressing [Options].

  • Page 32: Copy Settings

    Copy Settings Copy Options To change copy settings, press the [Options] button. Option Description Quality Select the Copy resolution for your type of document. When you select the Normal or Fast option, Plain Paper is the only Paper Type option. Paper Type Select a paper type.
  • Page 33 Option Description 2-sided Copy Select to copy on both sides of the paper. 1-sided→2-sided 2-sided→2-sided Advanced Ink Save Mode (MFC-J985DW) Settings Prints colours lighter and emphasises the outlines of images. Thin Paper Copy (MFC-J985DW) Avoids bleeding through thin paper when copying. Book Copy (MFC-J985DW) Corrects dark borders and skew when copying from the scanner glass.
  • Page 34 Option Description Remove Background Colour Removes the document's background colour in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings.

  • Page 35: Scan

    Brother machine. Use the software If you scanned multiple pages using the applications provided by Brother, or use your ADF, click the left or right arrow buttons favourite scanning application. to preview each scanned page.

  • Page 36: Scan Using The Scan Button On Your Brother Machine

    Scan Using the Scan If the machine is connected over the network, press a or b to display the Button on Your Brother computer where you want to send data, and then press the computer name. Machine If the LCD prompts you to enter a PIN,...
  • Page 37 Press [Start]. The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job.

  • Page 38: Photocapture Center

    PhotoCapture Center Print Photos Directly Repeat the last three steps until you have selected all the photos you want to from Media print. Preview and Print Photos Press [OK]. and Movie Files from Media Read and confirm the displayed list of Preview your photos on the LCD before you options.

  • Page 39: Fax

    Touchscreen, and then press to use it only when needed. [OK]. To improve compatibility with most VoIP services, Brother recommends • Press to cycle between changing the compatibility setting to letters, numbers and special symbols.

  • Page 40: Receive Modes

    Related Information • Voice callers can record a message on • Error and Maintenance Messages on the external TAD. page 45 • Fax and Telephone Problems on page 55 Related Information • Fax and Telephone Problems on page 55 Receive Modes Related Models: MFC-J985DW Some receive modes answer automatically...

  • Page 41: Choose The Correct Receive Mode

    Choose the Correct Receive Mode Related Models: MFC-J985DW You must choose a Receive Mode depending on the external devices and telephone services you have on your line. By default, your machine automatically will receive any faxes that are sent to it. The diagram below will help you select the correct mode.

  • Page 42: Set The F/T Ring Time (Pseudo/Double-Ring)

    [Fax Only] and [Fax/ Because the F/T ring is a setting only on your Tel] modes. Brother machine, extension and external telephones will not ring; however, you can still • If you have external or extension answer the machine's call on any telephone.

  • Page 43: Store Numbers

    Store Numbers e. To store the second fax or telephone number, press [Address 2]. Enter the second fax or telephone number Related Models: (up to 20 digits) using the MFC-J985DW Touchscreen. Press [OK]. You can set up your machine to store fax f.
  • Page 44 Enter the new fax or telephone number (up to 20 digits) using the Touchscreen. Press [OK]. • To change the second fax or telephone number, press [Address 2]. Enter the new fax or telephone number (up to 20 digits) using the Touchscreen.

  • Page 45: Telephone Services And External Devices

    Telephone Services and External Devices Related Models: MFC-J985DW You may be able to use the following services and connections with your Brother machine. These are summaries of ways to connect your machine. For more information about each topic, see the Online User's Guide.

  • Page 46: Fax Using Your Machine

    Fax Using Your Machine Send a Fax • [Caller ID history] (Select a number from the Caller ID history.) Related Models: Press [Call History] > [Caller MFC-J985DW ID history]. Select the number you want, and Load your document in the ADF or place then press [Apply].

  • Page 47: Set Fax Preview To On

    Do one of the following: • This feature is available only for • If you are using the ADF, the machine monochrome faxes. starts scanning and sending the • When Fax Preview is turned on, a document. backup copy of received faxes will not be •...

  • Page 48: Preview New Faxes

    Preview New Faxes If you want to print or delete all the faxes in the list, press [Print/Delete]. Related Models: Do one of the following: MFC-J985DW • Press [Print All(New Faxes)] to When a fax is received, a message appears print all faxes you have not yet viewed.
  • Page 49 Button Result If the fax has multiple pages, do one of the following: • Press Print All Pages to print the whole message. A Touchscreen message asks if you want to delete the fax from the machine's memory. To delete the fax, press Yes. To keep the fax in the machine's memory, press •...

  • Page 50: Fax Using Your Computer (Pc-Fax)

    Receive Faxes on Your Related Models: ® MFC-J985DW Computer (Windows only) The Brother PC-FAX feature lets you send a Related Models: MFC-J985DW file, created in any application on your computer, as a standard fax and even attach Use Brother's PC-FAX software to receive a cover page.
  • Page 51 Do one of the following: ® ® • Windows XP, Windows Vista ® Windows Click Start > All Programs > Brother > Brother Utilities > PC- FAX > Receive. ® ® • Windows 8 and Windows Launch (Brother Utilities), and...

  • Page 52: Routine Maintenance

    Routine Maintenance Clean the Scanner Check the Print Quality If faded or streaked colours and text appear or if text is missing on your printouts, the print Unplug the machine from the electrical head nozzles may be clogged. Print the Print socket.
  • Page 53 Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer. IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

  • Page 54: Check The Print Alignment From Your Brother Machine

    When the print alignment is not adjusted correctly, text looks blurry or crooked, like Alignment from Your this. Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. After the print alignment is adjusted correctly, text looks like this.

  • Page 55: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.
  • Page 56 2. See the instructions in the following Error and Maintenance Messages table. 3. If you cannot resolve the error, please refer to the Online User's Guide: Error and Maintenance Messages or see FAQs on the Brother Solutions Center at support.brother.com...

  • Page 57: Error And Maintenance Messages

    If the Touchscreen displays errors and your Android device supports the NFC feature, touch your device to the NFC logo on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)

  • Page 58: Cannot Detect

    For more information, see the Online User's Guide: Replace the Ink Cartridges. Remove the used ink cartridge and install a new one. Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.
  • Page 59 Ink Absorber Pad The ink absorber box or flushing box must be replaced. Contact Full Brother customer service or your local Brother Authorised Service Centre to have your machine serviced. Reasons for cleaning are: 1. The machine automatically cleans itself after you remove the power cord and plug it back in.

  • Page 60: No Ink Cartridge

    Error Message Action Jam C Rear Remove the jammed paper. See Related Information: Printer Jam or Paper Jam at the end of this section. Make sure the paper length guide is set to the correct paper size. Clean the paper pick-up rollers. For more information, see the Online User's Guide: Clean the Paper Pick-up Rollers.
  • Page 61 Error Message Action No Paper Fed Do one of the following: • Refill the paper tray, and then follow the on-screen instructions. • Remove and reload the paper, and then follow the on-screen instructions. The photo paper tray is in the wrong position. Return the photo paper tray to the Normal printing position when you use cut sheet paper.

  • Page 62: Paper Size

    Error Message Action Paper Size 1. Check that the paper size you selected on the machine's display Mismatch matches the size of the paper in the tray. See Related Information: Change the Paper Size and Paper Type at the end of this section. 2.
  • Page 63 Error Message Action Unable to Clean A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. Unable to Open the scanner cover and remove any foreign objects and paper Initialize XX scraps from inside the machine. Unable to Print (For MFC Model) If the error message continues, transfer your faxes to another fax...

  • Page 64: Transfer Your Faxes Or Fax Journal Report

    Related Information • Load Paper in the Manual Feed Slot on page 12 • Change the Check Paper Size Setting on page 14 • Change the Paper Size and Paper Type on page 14 • Telephone Line Interference/VoIP on page 27 •...

  • Page 65: Troubleshooting For Wireless Lan Setup

    • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. 2. If you manually entered the SSID and security information (SSID/ authentication method/encryption method/Network Key), the information may be incorrect.
  • Page 66 The security information (SSID/Network Key) is incorrect. Confirm the SSID and Network Key. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.

  • Page 67: Fax And Telephone Problems

    Fax and Telephone Problems Related Models: MFC-J985DW If you cannot send or receive a fax, check the following: Connect one end of the telephone line cord to the area labelled "LINE", and then connect the other end of the telephone line cord directly to a telephone wall socket. If you can send and receive faxes when the telephone line is directly connected to the fax, the problem may be unrelated to the machine.

  • Page 68: Troubleshooting For Other Fax Problems

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. 1. Connect the external TAD as shown in the illustration.
  • Page 69 Difficulties Suggestions Vertical black lines Black vertical lines on faxes you send are typically caused by dirt or when sending. correction fluid on the glass strip. Clean the glass strip. See Related Information: Clean the Scanner at the end of this section. Related Information •...

  • Page 70: Print Or Scan Problems

    Print or Scan Problems IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you cannot print or scan a document, check the following: All of the machine's protective parts have been removed. The interface cables are securely connected to the machine and the computer.
  • Page 71 Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. If the problem still remains after trying all the above, try the following: For a USB interface connection: • Change the USB cable for a new one. •...

  • Page 72: Troubleshooting For Other Print Problems

    If you are printing a photo from your computer, set the Media Type in the printer driver. Photo paper does not When you print on Brother Photo paper, load one extra sheet of the feed correctly. same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 73: Document And Paper Jams

    Document and Paper Jams Document Jams Document is Jammed inside the ADF Unit Related Information • Error and Maintenance Messages on Remove any paper that is not jammed page 45 from the ADF. Document is Jammed in the Top of Lift the document cover.

  • Page 74: Printer Jam Or Paper Jam

    Insert a piece of stiff paper, such as Printer Jam or Paper Jam cardstock, into the ADF to push any small paper scraps through. Locate and remove the jammed paper. Related Information • Error and Maintenance Messages on page 45 Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/ Front)
  • Page 75 Place both hands under the plastic tabs When finished, continue with the next on both sides of the machine to lift the step. scanner cover (1) into the open position. IMPORTANT • DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1).
  • Page 76 If your LCD error message was [Repeat Jam A Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. • If ink gets on your skin or clothing, b. Squeeze both levers (1), and then immediately wash it off with soap or open the Jam Clear Cover at the back detergent.
  • Page 77 When finished, continue with the next Pull the paper tray (1) completely out of step. the machine. Put the paper tray firmly back in the machine. Pull the two green levers inside the machine to release the jammed paper. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 78 a. Make sure you look carefully inside Put the paper tray firmly back in the (1) for any scraps of paper. machine. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 79 Pull the two green levers inside the Close the Jam Clear Cover. Make sure machine to release the jammed paper. the cover is closed completely. Put the paper tray firmly back in the machine. Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine.

  • Page 80: Appendix

    When you need to enter text on your Brother machine, a keyboard will appear on the Touchscreen. • Press to cycle between letters, numbers and special characters.

  • Page 81: Information For Compliance With Commission Regulation 801/2013

    Networked Standby Approx 1.8 W All network ports activated and connected How to enable/disable Wireless LAN (DCP-J785DW) To turn on or off the wireless network connection, press [Settings] > [All Settings] > [Network] > [WLAN Enable] > [On] or [Off].

  • Page 82: Supply Specifications

    For more information about replacement supplies, visit us at www.brother.com/pageyield What is Innobella is a range of genuine supplies offered by Brother. The name Innobella? "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful"...

  • Page 83: Index

    Index Address Book........31 Manual ADF (automatic document feeder).19, 24 receive..........28 Automatic Manual feed slot........12 fax receive........28 Paper Cleaning check paper setting......14 scanner........... 40 how to load ........9 Control Panel Overview......1 Photo paper tray........10 Copy............ 19 PhotoCapture Center......26 settings..........20 Print.............
  • Page 84 Wireless LAN report......53...
  • Page 85 Visit us on the World Wide Web www.brother.com Made from 100% recycled paper (excludes cover) LEX245004-00 Version 0...

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