Mitel 6867 User Manual
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Mitel 6867 User Manual

Mivoice office 400
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MIVOICE OFFICE 400
MITEL 6867 SIP / MITEL 6869 SIP
USER GUIDE
eud-1664_en / 1.3 – R5.0 – © 06.2017

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  • Page 1 MIVOICE OFFICE 400 MITEL 6867 SIP / MITEL 6869 SIP USER GUIDE eud-1664_en / 1.3 – R5.0 – © 06.2017...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome to the user guide for the desk phones Mitel 6867 SIP and Mitel 6869 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configu- ration.

  • Page 4: Safety Information

    Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R5.0 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1664_en.pdf?get&DNR=eud-1664 • Copyright © 06.2017 Mitel Networks Corporation Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 6: Table Of Contents

    Line key on a key telephone ......76 Using functions with Mitel OpenCount ....77 Setting functions by remote control.
  • Page 7 About Mitel ........

  • Page 8: Information About The Mivoice Office 400 Communication System

    • Fast Take (*88) allows you to take an active connection from one phone or an incoming call to another phone on one of your phones. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 9 Refer to the Self Service Portal online help for further information on a specific topic. Contact your system administrator to access to the Self Service Portal. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 10: Keys, Display And Menu Guidance

    Using labels ........29 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 11: Key Designations And Sockets

    Keys, display and menu guidance Key designations and sockets Mitel 6867 SIP Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 12 Keys, display and menu guidance Mitel 6869 SIP Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 13 (Mitel 6867 SIP only) Call lists key Calling up the call list menu: • unanswered • answered • Redial list Redial key Using the phone number last dialled Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 14 Keys, display and menu guidance Description Line keys L1 to L2 with Mitel 6867 SIP: 2 line keys. A total of 9 lines are available. Mitel 6869 SIP: 2 line keys. A total of 12 lines are available. • Seizing a line •...
  • Page 15 • Combined four-pin module connection with DHSG/EHS headset connec- tion • Connection for Power over Ethernet (PoE), class 2 (Mitel 6867 SIP only) • Connection for Power over Ethernet (PoE), class 3 (Mitel 6869 SIP only) • Connection for wall mounting •...

  • Page 16: Display Symbols

    Phone locked Do not disturb (if busy) Record • Data/voice encryption • Voice Mail mode: Recording not allowed Voice Mail mode: Recording allowed Presence state Available (default) Meeting Absent Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 17 • Ring Tones • Tone set Display Restart Live Dialpad Note: Settings under the menu item Extended are protected by a password and reserved for your system administrator. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 18: Operating Your Phone

    A menu can have several sub-menus. Press the suggested softkey or selection key to access the sub-menu or the selection of available editing options or to carry out the action. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 19 19). The remaining configurable keys can be configured with a spe- cific action type: Call number, function, busy lamp field. A busy lamp field can only be saved on function keys T1 to T20 (Mitel 6867 SIP) or function keys T1 to T44 (Mitel 6869 SIP).
  • Page 20 Keys, display and menu guidance Function key Mitel 6867 SIP Mitel 6867 SIP if logged in as free seat- ing phone Key S4 Take (pick up own call) Empty Key P5 Call routing menu Empty Key S6 Phone lock on/off...

  • Page 21: Entering Text

    Closing editor without saving: With the Back softkey or the done key, you can cancel the entry without saving or go back to the idle state in the menu. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 22 If your system administrator selected the call list display type Image ID (see chapter "Editing options for the call list", page 71), the LED will only light up when you press the call list key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 23: Using Expansion Key Modules

    Expansion key module Mitel M680 You can connect up to three Mitel M680 expansion key modules next to each other on your phone. The Mitel M680 has the following properties: • 16 configurable keys. Three expansion key modules would then give you an additional 48 configurable keys.
  • Page 24 Keys, display and menu guidance Expansion key module Mitel M685 You can connect up to three Mitel M685 expansion key modules to your phone. The Mitel M685 has the following properties: • Coloured touchscreen • 3 display levels with 28 configurable keys each (84 configurable keys in total).
  • Page 25 • The phone supplies power to the keypad. Notes: • Mitel K680 settings in the menu are only available if a Mitel K680 is con- nected. • The Mitel K680 is a local module and is not controlled via the MiVoice Office 400 communication system.

  • Page 26: Navigation Keys

    Mitel K680 QWERTY & Backspace Caps Lock “ Enter ‘ < > Shift Shift Tab key Caps lock Shift key Navigation keys Space key Enter key Del (backspace) Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 27 § & “ ß ¨ € ¨ ¨ ‘ > < μ Tab key Caps lock Shift key Navigation keys Space key Alt key Enter key Del (backspace) Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 28 ù > § < Tab key Caps lock Shift key Navigation keys Space key Alt key Enter key Del (backspace) Note: To enter numbers, press Shift + Number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 29: Using Labels

    2. Cut out the labels according to the crop marks. 3. Remove the cover and insert the label into the recess. 4. Re-insert the cover into the recesses on the keypad. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 30: Phoning

    Line key on a key telephone ..... 76 Using functions with Mitel OpenCount ....77 Setting functions by remote control .

  • Page 31: Making Calls

    ➔ The connection is rejected and, depending on the system configuration, the caller either hears the busy tone or is forwarded to a preconfigured destina- tion. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 32 Pick up the handset. ➔ The loudspeaker and hands-free microphone are now deactivated. Ending a call: Put the handset on-hook. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 33: Muting The Microphone

    Answering a call with the headset: Press the key on the headset or the loudspeaker/headset key. Ending a call with the headset: Press the key on the headset or the loudspeaker/headset key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 34: Initiating Calls

    With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned sev- eral letters. An efficient algorithm provides quick search results. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 35 • The search function is not affected by upper/lower case and special characters. • To find out how to search using the Mitel K680 keypad, see chapter "Keypad Mitel K680", page 25. • More information on the phone books can be found in chapter "Phone book management", page 90.
  • Page 36 ➔ List of most recent unanswered/answered calls/conversations (including the presence status of the contact) is displayed. Scroll through the list and select the user you want. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 37 2. Press the desired configurable key/busy lamp field. ➔ The phone number is dialled. Using your phone in handsfree mode: Press the desired configurable key/busy lamp field. ➔ The phone number is dialled. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 38 Dialling with the line key You want to make a call via a line key. Mitel 6867 SIP: You can make a call via a line key. Your phone is equipped with two dedicated line keys with LED (L1, L2). Your system administrator can set up to seven additional line keys (making a total of nine).
  • Page 39 Phoning Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room. You can activate another Mitel phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
  • Page 40 You can either accept or refuse the call. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 41: Using Functions Before/While In A Call

    (see chapter "Configuring or deleting a key assignment", page 97). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 42: To Answer The Callback Request

    Permanent The call number is never displayed. Per call Call number should only be restricted for certain calls. This function must be activated before dialling the call number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 43 The call party is put on hold, is displayed and the LED of the line key flashes. Take back the call party on hold: Press the Hold key, the flashing line key or the Pick up softkey. ➔ The call is active again. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 44 You can make enquiry calls to both internal and external users. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 45 Your call partner changes. The other call party is put on hold. Note: You can also switch between call parties by pressing the corresponding busy lamp field key to which you have saved the call party. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 46: Making A Conference Call

    Leaving a conference call: Press the Drop softkey, put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 47: Transferring A Call

    Call transfer without Without talking to the second call party, you transfer the prior notice call to them by hanging up the handset immediately after dialling the call number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 48 Recall: If the other party does not answer, the call comes back to your phone. Note: You can change the procedure by first starting an enquiry call before call trans- fer. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 49 "One number user concept", page 8). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 97). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 50 • If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in use, you will hear the busy tone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 51: Receiving An Announcement

    • You cannot block an emergency announcement. Announcement to a group: • The announcement will only be received by phones which both have authorisation to receive announcements and are not in use. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 52: Recording A Call

    Recording restarts automatically once the call connection with the enquiry call party is set up and/or once the call connection with the first correspondent is restored. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 53 This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or deleting a key assignment", page 97). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 54: Activating Do Not Disturb

    LED on the function key lights up/does not light up. Your callers hear the busy tone. Activate/reply to intrusion You want to implement intrusion in a current call. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 55 Another user can connect to your active call and listen to the conversation without you or your call party noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 56: Using Further Functions

    Your system administrator set up multiple phones with the same phone number in the one number user concept for you (see chapter"One number user concept", page 8). The system administrator has also assigned you Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 57 You can also store your individual call routing profiles over the Self Service Portal on a function key and quickly activate or deactivate your desired call routing profile by simply pressing that key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 58 PIN, see chapter "Changing the PIN", page 87). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 97). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 59 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...

  • Page 60: Free Seating

    • After certain time after log in (e.g. six hours and 30 minutes). • At a certain time (e.g. 6:30 p.m.) Notes: • If no user is currently logged in a free seating phone, possibly only emergency calls are allowed. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 61 MiVoice Office 400 commu- nication system. The person responsible answers the call and is con- nected with the user seeking help. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 62: Overview Of Available Functions

    Phoning Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hot- line destination number.
  • Page 63 Call list: Redial list Call list for dialled call numbers. Call list: Unanswered callsCall list for unanswered calls. Call transfer Transfer a call to another user with or without prior notice. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 64 (see chapter "Activate/reply to intrusion", page 54). Park call You would like to keep the person you are talking to on hold without blocking a phone line. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 65 "Acknowledging an appointment call", page 59). Request a callback Request a callback if the called party is busy or can- not be reached (see chapter "Request a callback", page 41). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 66 Voice mail greeting on/off Activates/deactivates a selected voice mail greeting. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 67: Organising Absences From The Desk

    • in Directory Lookup • in a call list • in the presence menu. Notes: • Connected CTI applications can affect your presence status. Contact your system administrator for more information. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 68: Absence Information

    Example: "The person you have called is not available until 02:00 p.m. on 31st January. Please leave a message after the tone". Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 69: Call Forwarding

    "Configuring presence profile", page 92. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 70 Select the call forwarding option you want and press the Modify softkey. Select or enter the forwarding destination you want and confirm with the Select softkey. ➔ The call forwarding is activated. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 71: Operating Call Lists And Voice Messages

    The call lists can be operated via the call lists key, the system menu or a function key, or via the redial key (see "Configuring keys", page 94). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 72 • Call date and time A voice message to a group voice mail is signalled by Delete Delete voice message Dial Call the person who left the voice message. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 73 Deleting all voice messages: Select an entry and delete all entries with the Delete all softkey. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 74: Organisation Within The Team (Busy Lamp Field)

    (not possible if the busy lamp field key is saved to a key on a Mitel M680 or Mitel M685 expansion key module). Please note that the info key is a local key can therefore not be configured using the MiVoice Office 400 Self Service Portal.
  • Page 75 Pick up the handset as long as the busy lamp field key LED is flashing. ➔ You hear the dialling tone. Press the busy lamp field key. ➔ You are through to the person who is calling your team partner. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 76: Line Key On A Key Telephone

    All other function keys retain their function. You can assign up to nine priority levels to your line keys. KT lines are only possible on function keys T1 to T20 (Mitel 6867 SIP) or T1 to T44 (Mitel 6869 SIP). Note: Your system administrator can configure up to nine line keys for you, but you cannot have more than two simultaneous connections.

  • Page 77: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 78: Setting Functions By Remote Control

    Phoning Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible appli- cations of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: • Independently from the phone you can make external calls for a fee.
  • Page 79 Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 87). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 80: Personalizing Your Phone

    Configuring keys ......94 Mitel 6867 SIP / Mitel 6869 SIP...

  • Page 81: Configuring The Display

    Set the desired mode using the horizontal navigation key and confirm with the Save softkey. Setting the duration for the screen saver: Enter the desired time in seconds in the input field and confirm with the Save softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 82: Configuring The Audio Properties

    You want to change the way in which your phone rings. Available settings: Ring tones Description Ring tone mode • Ring tone 1...15 Selection of available ring melodies. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 83 • Press the loudspeaker/headset key when in handset mode to switch to hands-free mode. • Pick up the handset when in hands-free mode to switch to handset mode. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 84 • To find out how to make phone calls with the headset, refer to "Using a headset", page 33. • More information on the function Automatic hands-free can be found in chapter "Using your phone in hands-free mode", page 32. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 85: Configuring General Phone Settings

    If your desired language is available, but is not displayed or displayed only in parts, you have to restart your phone (see chapter "Restart phone", page 88). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 86 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.

  • Page 87: Changing The Pin

    PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 88: Restart Phone

    You want to restart your phone. You have to restart your phone after the following actions: • Installing a new language package. • Updating the newly selected language. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 89: Protecting Yourself Against Calls

    • Call forwarding • Announcement • Fast take • Remote control Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 90: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialling by name) does not search in the local phone book.

  • Page 91: Configuring Voice Mail

    (see chapter "Configuring keys", page 94), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Learn about options for editing voice messages in chapter "Editing options for voice messages", page 72. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 92: Configuring Presence Profile

    This may be a call forwarding to a voice mail and/or a prede- fined personal call routing. For each of these presence profiles you can make the following settings: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 93 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 68. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 94: Configuring Keys

    Available keys You can select the following keys for configuration purposes: Description Softkey You can store call numbers or functions on a softkey. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 95 Busy lamp field Team key Configure a key with your team partner's call numbers. Team keys are only possible on func- tion keys T1 to T20 (Mitel 6867 SIP) or T1 to T40 (Mitel 6869 SIP). KT line Line key A line key has a call number which can be used for internal or external calls.
  • Page 96 (Mitel 6867 SIP only) Line key L1 Line key L2 Line key L3 Line key L4 Phone book key yes (Mitel 6867 SIP only) Forwarding button Voice mail key Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 97 A key that you have configured locally on your phone can- not be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communication server. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 98: Operator Phone

    Operator phone This section explains the options provided by your Mitel 6869 SIP phone when it is registered on the sys- tem as an operator phone. Operator phone ....... 99 Setting the operator phone .

  • Page 99: Operator Phone

    Once your system administrator has configured some operator keys on your Mitel 6869 SIP, your phone acts as an operator phone. You can make changes in the operator-key configuration and use your Mitel 6869 SIP as operator phone with specific features. Note that the operator phone section is valid only for the Mitel 6869 SIP phone and not for the Mitel 6867 SIP phone.
  • Page 100 The key has an icon that displays the total number of internal and external calls in the queue. The key also dis- plays additional information such as number of external calls and the Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 101: Setting The Operator Phone

    You can configure up to 10 operator keys on the operator phone. Adding and setting the operator phone keys You can make a number of settings that affect the phone's response when someone calls on an operator key. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 102: Using An Operator Phone

    To answer the call on an operator key, press the top half of the operator key. If you receive a call when your phone is in idle state, this call is signalled on the first operator key of your phone. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 103 A, or intended for company B. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 104: Adjusting Ring Volume

    You are now connected back through to the parked call. Hold/Transfer/Conference Holding a call, transferring a call, and making a conference call are done in a normal way. For more information, see the chapter "Phoning", page 30). Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 105 • The substitution function is used to forward calls intended for the opera- tor phone only. It does not forward calls to your personal call number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 106 Make a call on behalf of company A or B Press a free operator key. Select company A or B for the outgoing call. Enter the caller’s phone number. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 107: Product And Safety Information, Legal Information

    Safety information ......108 About Mitel ........108 Product information .

  • Page 108: Safety Information

    With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
  • Page 109 This product may integrate programs, licensed to Mitel by third party suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are...

  • Page 110: Data Protection

    Please note that these features can only be used in compliance with national data protection provisions. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 111: Limited Warranties

    Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
  • Page 112 Product and safety information, legal information Exclusions Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to dam- age to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.

  • Page 113: Repair Notice

    (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
  • Page 114 Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 115 Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 116: Regulatory Notices

    Regulatory notices For EU and Switzerland CE conformity Mitel Schweiz AG hereby declares that the MiVoice Office 400 products • conform to the basic requirements and other relevant stipulations of EMC (2014/30/EU) and LVD (2014/35/EU) directives. • are manufactured in conformity with RoHS according to Directive 2011/65/EU.
  • Page 117 There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Incorporated. If you require a MITEL return authorization number, or information on obtaining service or repairs, please contact MITEL at the following telephone num-...
  • Page 118 However, there is no guar- antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television recep- Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 119 Users should ensure for their own protection that the electrical ground con- nections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 120 The Ringer Equivalence Number is 0.1. There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Corporation. If you require a MITEL return authorization number, or information on obtaining...
  • Page 121 Le REN est 0,1. Cet équipement ne contient aucune pièce réparable par l'utilisateur. Pour toute réparation, faites appel à un réparateur agréé MITEL ou à MITEL Corporation. Pour obtenir un numéro d'autorisation de retour MITEL ou des informations sur la maintenance ou la réparation, contactez MITEL au numéro de téléphone suivant :...
  • Page 122 Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services. Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...

  • Page 123: Index

    About Mitel ..... . 108 Call properties ....82 Absence information, setting .
  • Page 124 – interchangeable key caps ... 96 – Mitel M680 ..... 23 –...
  • Page 125 Phone status ..... 88 Mitel K680 ......25 Phone, activating .
  • Page 126 – calling ......75 Text: Mitel 6867 SIP / Mitel 6869 SIP eud-1664/1.3 – R5.0 – 06.2017...
  • Page 127 © Copyright 2017 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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