Answering Call Waiting - Mitel MiVoice 5361 User Manual

Supplementary features
Requirement: It is essential that the internal user has not barred the Call waiting function
on his phone (for configuration see the chapter "Activating protection against call types",
page 78).
Ask your system administrator whether the Call waiting function is enabled on the system.
Call waiting

Answering call waiting

You are in a call and hear the call waiting tone. Another user is urgently trying to reach you.
You can either answer, deflect or reject the call.
Answer
Deflect
<Phone number>
Reject
End call
36
User is busy:
Press Foxmenu > Foxkey
You hear the dialling tone.
➔
Note:
If the person rejects your call request or if call waiting is not possible, the
call is, depending on the system's configuration, disconnected (busy
tone) or forwarded to a preconfigured destination.
Answering the call:
Press Foxmenu > Foxkey Answer.
The first call party is put on hold. You are now connected with the party
➔
who initiated the call waiting.
Note:
For more detailed information on how to broker between callers or set up
a conference, please refer to the Chapters "Brokering between an
enquiry call party and your call partner", page 40 and "Making a confe-
rence call", page 40 respectively.
Deflect call:
Press Foxmenu > Foxkey Deflect.
Enter the user's phone number and confirm with the
Call-waiting party is put through.
➔
Note:
You can also search in the phone book, last-number redial list or call list
for the phone number of the person you are looking for.
Rejecting the call:
Press Foxmenu > Foxkey
You remain connected with your original call partner. Depending on
➔
the system configuration the call-waiting party hears the busy tone or
he is forwarded to a preconfigured destination.
Ending a current call:
Press Foxmenu > Foxkey
The first call is terminated. You are now connected with the party who
➔
initiated the call waiting.
Call waiting.
or the End key.
Reject
End call.
MiVoice 5361 / MiVoice 5361 IP
Foxkey.
Ok
eud-1677/1.0 – R3.0 – 08.2015