Observe Agent - Avaya 1150e User Manual

Call Center Supervisor Features
To use the Supervisor Talk/Listen feature:
To use the Supervisor Observe feature for a two way conversation:
To mute the Supervisor headset:

Observe Agent

To observe an agent:
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1. Plug your headset into the agent phone.
1. Press the Supervisor
lights continuously and the supervisor
can participate in the conversation.
1. Press the Supervisor
time to put the supervisor headset on
mute. The LED turns off.
1. Press the Observe Agent
position goes into Not Ready state.
2. Press the Agent
or
3. Dial the agent's position ID. You can
listen to the agent and caller's
conversation.
Note: To observe another agent, repeat
step two.
Key. The LED
Key a second
Key. Your
Key.