Automatic Call Distribution (Acd) - Toshiba Strata DK User Manual

Features

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to
work. If you are an ACD agent or supervisor, please refer to the Strata DK ACD Agent
and ACD Supervisor's Guide(s) for detailed feature instruction.
To receive ACD calls
Lift the handset
...or lift the handset
and press
To access other ACD features
1. Lift the handset
...or lift the handset
and press
2. Enter the appropriate
access code sequence:
12
You are connected to your ACD call.
.
You hear internal dial tone.
.
ACD Call Pickup
ACD Help
Log In/Out (XXXX = Agent ID code)
Transfer to ACD Group (YY = ACD Group 01~16 on large
systems, 01~08 on small systems)
Unavailable
Work Unit
If you receive a fast busy, verify your Agent ID
Note
number or see your System Administrator.
Strata DK Digital Single Line Telephone 5/99