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Service
If your tech support specialist decides that service is required, your MVP120 may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MVP120:
• a description of the problem
• return billing and return shipping addresses
• contact name and phone number
• check or purchase order number for payment if the MVP120 is out of warranty (Check
with your technical support specialist for the standard repair charge for your MVP120)
• if possible, note the name of the technical support specialist with whom you spoke
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MVP120 to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MVP120 on the availability of local service and/or
loaner units in your part of the country.
Ordering Accessories
SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax:
914 267-2420
Email: info@thesupplynet.com
Internet:
http://www.thesupplynet.com
Multi-Tech Systems, Inc. MultiVOIP User Guide
Chapter 9 - Warranty, Service, and Technical Support
77
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