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Chapter 9 - Warranty, Service, and Technical Support
Please direct your questions regarding technical matters, product configuration, verification
that the product is defective, etc., to our Technical Support department at (800) 972-2439 or
email tsupport@multitech.com. Please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or
(763) 717-5631, or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers (Outside U.S.A. and
Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair
option for your Multi-Tech product. You may also contact any Multi-Tech sales office for
information about the nearest distributor or other repair service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our
Mounds View, Minnesota factory. Recommended international shipment methods are via
Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by
any other method will be refused. A Returned Materials Authorization (RMA) is required for
products shipped from outside the U.S.A. and Canada. Please contact us for return
authorization and shipping instructions on any International shipments to the U.S.A. Please
include, inside the shipping box, a description of the problem, a return shipping address
(must have street address, not P.O. Box), your telephone number, and if the product is out of
warranty, a check drawn on a U.S. bank or your company's purchase order for repair
charges. Repaired units shall be shipped freight collect, unless other arrangements are
made in advance.
Please direct your questions regarding technical matters, product configuration, verification
that the product is defective, etc., to our Technical Support department nearest you or email
tsupport@multitech.com. When calling the U.S., please direct your questions regarding
repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web
site.
http://www.multitech.com/PARTNERS/login/
Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01
Multi-Tech Systems, Inc. MultiVOIP User Guide
76
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