Polycom VVX 101 Quick User Manual page 2

Enable Do Not Disturb
You can enable Do Not Disturb when you do not want to receive calls.
To enable or disable Do Not Disturb:
• On the Home screen or Idle Screen, select DND.
Set Ringtones
You can set ringtones for incoming calls from all contacts and from
individual contacts.
To set a ringtone for incoming calls:
• Select Settings > Basic > Ring Type and select a ringtone.
To set a ringtone for individual contacts:
1. Select Dirs > Contact Directory.
2. Choose a contact and select Edit.
3. Choose a ringtone and select Save.
Call Recoding (If subscribed)
Recording Calls is an 8x8 Virtual Office Pro feature that can be
managed via your 8x8 Virtual Office Online portal. You can record all
calls or record selective calls by turning call recording on and off using
your CallRecord softkey.
You will only have a CallRecord softkey if the service is available to
you.
• To start recording a call, during a live call press the CallRecord
softkey. A message will announce that call recoding has started.
• To end recording a call, during a live call press the CallRecord
softkey. A message will announce that call recoding has ended.
Barge Monitor Whisper (If subscribed)
Monitor
• Press *22 or *BA before lifting the handset.
• Press Dial or Call.
• At the prompt, enter the extension # you want to monitor. You
may be prompted for an access code.
• Enter the access code to begin monitoring.
Important: Press *22 before lifting the handset.
Whisper
• To Whisper to the agent that you are already monitoring, dial *9
or *W.
• To exit the whisper, mute the supervisors audio and revert to silent
monitor mode, press *6 or *M.
Barge
• To Barge into and join the call that you are already monitoring, dial
*5 or *J.
• To exit the barge and revert to silent monitor mode, press *6 or *M.
Barge Direct
To Barge directly into a call without monitoring first, dial *23, then
dial extension number. You are now immediately in a three-way
conference call with the active call.
Multicast Paging (If subscribed)
Paging enables you to intercom to all extensions in a predefined group
at once.
To page a group of extensions:
1. Press Paging from Lines View.
2. Select the group you want to page, then press Page.
You can then begin speaking. If you are receiving a paging call, the
phone beeps, then automatically connects to your speakerphone.
Call Queue (If subscribed/configured)
A user can log in and log out of all Call Queues they are a member of, or
check status.
A Call Queue member will have a Call Queue (CQ) soft key.
• Select the Call Queue (CQ) soft key and follow instructions on
the IVR.
Polycom VVX 101 and Polycom VVX 201