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Ink tank error.
03830203-2543
Press OK and replace ink tank.
Ink tank error.
03830206-2546
Press OK and replace ink tank.
Ink tank error.
03830206-2547
Press OK and replace ink tank.
No ink tank loaded.
03830104-2520
Press OK and check ink tank.
No ink tank loaded.
03830101-2521
Press OK and check ink tank.
No ink tank loaded.
03830102-2522
Press OK and check ink tank.
No ink tank loaded.
03830103-2523
Press OK and check ink tank.
No ink tank loaded.
03830106-2526
Press OK and check ink tank.
No ink tank loaded.
03830106-2527
Press OK and check ink tank.
Top cover is open.
03031000-2E0F
Turn off printer, wait a while, and
turn it on again.
Ink tank cover is open.
03031000-2E10
Turn off printer,wait a while, and
turn it on again.
Maintenance cartridge full.
03841001-2819
Replace the maintenance
cartridge.
No Maintenance Cartridge
03841001-281B
capacity.
Replace the maintenance
cartridge.
Maintenance cartridge problem.
03841201-2816
Replace the maintenance
cartridge.
Maintenance cartridge problem.
03841201-2817
Replace the maintenance
cartridge.
Borderless printng not possible.
03861001-2405
Check roll width and spacers.
Online: Print
Load/Eject:
Change Paper
Borderless printng not possible.
03861001-2406
Check paper size setting.
Online: Print
Load/Eject:
Change Paper
Insufficient paper for job
03862000-2E09
Online: Print
Stop: Stop Printing
Load/Eject:
Change Paper
Cannot cut paper.
03870001-2015
Press Load/Eject and reload the
paper.
Cannot adjust optic axis.
03010000-2824
Press Online to clear the error.
This type of paper is not
03061000-2E15
compatible with HP-GL/2.
Online: Print
Stop: Stop Printing
Load/Eject:
Change Paper
Code*
Condition detected
C ink tank ID error
MBk ink tank ID error
MBk2 ink tank ID error
BK ink tank not installed
Y ink tank not installed
M ink tank not installed
C ink tank not installed
MBK ink tank not installed
MBK2 ink tank not installed
Top cover abnormally open
Ink tank cover abnormally open
Maintenance cartridge full
Not enough space in the maintenance
cartridge prior to cleaning
Maintenance cartridge EEPROM error
Maintenance cartridge ID error
Paper loaded at a position inaccessible for
borderless printing
Data unfit for borderless printing
Not enough roll media on remaining roll
media quantity detection
Cutting failure
Optical axis error
Non-support media of HP-GL/2
Action
Replace with a valid C ink tank
Replace with a valid MBk ink tank
Replace with a valid MBk ink tank
Install a Bk ink tank
Install a Y ink tank
Install a M ink tank
Install a C ink tank
Install a MBk ink tank
Install a MBk ink tank
Close the top cover and turn on the printer again.
Close the ink tank cover and turn on the printer again.
Renew the maintenance cartridge.
Replace the maintenance cartridge.
Renew the maintenance cartridge.
Renew the maintenance cartridge.
Check to see if a borderless printing spacer is installed.
Reload the paper.
Check the paper size.
Change the paper size.
Renew the supply of roll media.
Cut paper manually.
Check the cutter.
Check the multi sensor.
Check the head management sensor.
Exchange for the compatible paper to HP-GL/2 before
reprinting.
Chapter 8
8-7

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Troubleshooting

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