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44
Replacement Parts
Caution:
Use only Travis Industries replacement parts. Do not use substitute materials.
Warning:
Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.
Contact your local Travis Industries Dealer for a Replacement Parts List
Troubleshooting Table
Problem:
Main Burners Will
Not Start
Fireplace Controller
Beeps
Thermostat Does Not
Work
Fireplace Will Not
Distribute Heat
Flames Are Too Blue
Rear Flames Are Too
Short (Under 6")
Thin Layer of Soot
Covers the Glass
© Travis Industries
Maintenance
Possible Cause:
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No propane in tank
The power backup batteries are dead
(heater will beep once repeatedly)
The heater encountered an error when trying to start
(heater beeps 3 times repeatedly)
The heater encountered a pilot error
(heater beeps 2 times repeatedly)
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
The fireplace is not getting electricity
The fireplace is not up to temperature
The fireplace has just been started
Improper air shutter adjustment
The flame height may be turned too low
The media or coals are placed incorrectly
Improper air shutter adjustment
4051112
Don't Call for Service
Until You:
Turn the ON/OFF switch to "ON".
See the remote control instructions.
See "Thermostat Operation".
Check Tank Level.
Replace the batteries (see page 40).
Make sure gas is turned on. Turn
heater off for 5 seconds (make sure
standing pilot is off) – then turn back
on.
Contact your dealer if this occurs.
Turn the ON/OFF switch to "ON".
Check thermostat.
Check the breaker switch.
Let the fireplace burn for at least 15
minutes.
This is normal - see "Starting the
Fireplace for the First Time".
Adjust Air Shutter - contact your
dealer.
Turn the flame height to "HI" -
See "Adjusting the Flame Height".
See "Media Installation".
Adjust air shutter - contact your
dealer.
100-01271_000
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