C8. Teamviewer Quicksupport - Divus TOUCHZONE TZ07 User Manual

DIVUS TOUCHZONE . 46

C8. TEAMVIEWER QUICKSUPPORT

The new DIVUS TZ generation at delivery already contains the app „TeamViewer QuickSupport", which should
simplify support cases, permitting the DIVUS personnel to connect remotely to the device (after authorization
by the customer) and executing controls directly on the device. Naturally this requires that DIVUS TZ is
correctly connected to internet.
If required, the app can be connected to a free launcher field and, once started, will show the following screen:
If the reported ID is passed to the DIVUS personnel, a remote connection can be initiated and an efficient
support can be given.
Further information about the usage of the app „TeamViewer QuickSupport" can be found on the homepage
www.teamviewer.com.