Troubleshooting Your Adapter - Paradyne 6512 Installation Instructions Manual

Troubleshooting Your Adapter

Symptom
All indicators remain
ON.
ALM indicator
remains ON.
(PWR will be ON and
ETHERNET may be
ON.)
TST indicator remains
ON. (PWR will be ON
and LINE and
ETHERNET may be
ON.)
ALM and TST
indicators remain ON.
(PWR will be ON and
LINE and ETHERNET
may be ON.)
ETHERNET indicator
is OFF. (PWR will be
ON and LINE may be
ON.) ON )
LINE indicator is OFF.
(PWR is ON.)
LINE indicator is ON
and there is no dial
tone on your superline
phones. (PWR will be
ON and LINE and
ETHERNET may be
ON.)
Action
The adapter is not functional. If the indicators remain ON
after five minutes, contact your customer support center.
Refer to Technical Support on page 28.
The power-on self-test has failed. Unplug the unit and
reapply power. If the alarm indicator remains ON, contact
your customer support center. Refer to Technical Support on
page 28. Also see the entry for ALM and TST indicators
remain ON .
This indicator may be on in conjunction with the ALM
indicator. Also see the entry for ALM and TST indicators
remain ON . If the TST indicator remains ON and the ALM
indicator is OFF and superline service is not available,
contact your customer support center. Refer to Technical
Support on page 28.
Your Network Service Provider has initiated a test or
upgrade of your adapter. This operation may be performed
periodically to ensure your adapter operates to its full
potential. The duration of this condition may vary and persist
for a few minutes. During this time your conventional phone
will continue to operate. However, superline services will not
be available. If this condition continues for a significantly
longer time (30 minutes) contact your customer support
center. Refer to Technical Support on page 28.
Verify that the Ethernet 10BaseT cable is securely installed
at both ends, and at least one PC is connected and powered
on.
Verify that the correct straight-through or crossover cable is
installed. Refer to High-Speed Data Service on page 20.
Verify that the phone cable connected to the LINE jack is
securely installed at both ends. If problem continues, contact
your customer support center. Refer to Technical Support on
page 28.
Verify that the superline has a dial tone. If there is no dial
tone, contact your customer support center. Refer to
Technical Support on page 28.
The link has been established but there is no data
transmission. If the problem persists, contact your network
service provider. Refer to Technical Support on page 28.
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