Troubleshooting Your Adapter - Paradyne 6512 Installation Instructions Manual

Troubleshooting Your Adapter

Symptom
All indicators
remain on.
ALM indicator
remains on.
ETHERNET
indicator is off.
LINE indicator is
off.
LINE indicator is on
and there is no dial
tone on your
SuperLine phones.
PWR indicator is
off. off
Your SuperLine
Phone does not
ring.
Action
The adapter is not functional. If the indicators remain on after
five minutes, contact the customer support center. Refer to
Technical Support
The power-on self-test failed. Unplug the unit and reapply
power. If the alarm indicator remains on, contact the customer
support center. Refer to
Verify that the Ethernet 10BaseT cable is securely installed at
both ends, and at least one PC is connected and powered on.
Verify that the correct straight-through or crossover cable is
installed. Refer to
Verify that the phone cable connected to the LINE jack is
securely installed at both ends. If problem continues, contact
the customer support center. Refer to
page 27.
Verify that the line has a dial tone. If there is no dial tone,
contact the customer support center. Refer to
Support
on page 27.
The link has been established but there is no data
transmission. If the problem persists, contact your network
service provider. Refer to
Check that the power cord is securely installed on both ends.
If no other indicators are on, the power supply may be
defective. Plug the adapter into another outlet. If the problem
persists, contact the customer support center. Refer to
Technical Support
If other indicators are on, the PWR indicator may not be
operational.
Unplug the unit and reapply power; watch all indicators during
the power-on self-test to verify if the PWR indicator is
operational.
Verify the Ringer Equivalency Number of all of the phones
connected to (JACK 1-2 or JACK 2) does not exceed 3.
on page 27.
Technical Support
High-Speed Data Service,
Technical Support
on page 27.
22
on page 27.
on page 20.
Technical Support
Technical
on page 27.
on