Frequently asked questions - 69
Always have your ITW passport on hand, especially when
you travel, to receive the benefits from our support centers.
Attach your proof-of-purchase to the ITW passport.
If the country you are traveling in does not have an Acer-
authorized ITW service site, you can still get in contact with
our offices worldwide. Please visit www.acer.com.
Before you call
Please have the following information available when you
call Acer for online service, and please be at your computer
when you call. With your support, we can reduce the amount
of time a call takes and help solve your problems efficiently.
If there are error messages or beeps reported by your
computer, write them down as they appear on the screen (or
the number and sequence in the case of beeps).
You are required to provide the following information:
Machine and model type:
Date of purchase: