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Acer TravelMate P643-V Service Manual

Acer travelmate p643-m and p643-v notebook service guide
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TravelMate P643M/P643V/P643MG
SERVICEGUIDE

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  • Page 1 TravelMate P643M/P643V/P643MG SERVICEGUIDE...
  • Page 2: Revision History

    Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 BIOS Flash Utilities ........2-12 DOS Flash Utility .
  • Page 7 Removing the Speaker Module ......3-44 Removing the LCD Module ......3-45 LCD Module Disassembly Process .
  • Page 8 CHAPTER 4 Troubleshooting Introduction ......... 4-3 General Information .
  • Page 9 CHAPTER 6 FRU List TravelMate P643V/P643M/P643MG Exploded Diagrams ..6-4 Main Assembly ........6-4 LCD Assembly .
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 Super-Multi Drive ........1-32 Card Reader ........1-33 LCD Panel .
  • Page 15: Features

     Up to 2 GB of DDR3 system memory, upgradable to 4 GB using two soDIMM modules (for 32-bit OS) Display  14" HD 1366 x 768 resolution, Acer ComfyView LED-backlit TFT LCD  Mercury-free, environment-friendly  Super-slim design Hardware Specifications and Configurations...
  • Page 16: Graphics

     Discrete: D-Sub maximum resolution Storage Subsystem Hard disk drive  320/500/750 GB or larger, with enhanced Acer DASP (Disk Anti-Shock Protection)  HDD models and capacities are listed on the FRU list on page 1-31. Hardware Specifications and Configurations...
  • Page 17: Audio Subsystem

    High-definition audio support  Two built-in stereo speakers (1-watt stereo speakers)  MS-Sound compatible  Acer PureZone technology with two built-in stereo microphones, featuring beam forming, echo cancellation, and noise suppression technologies  Built-in digital microphone  Conexant CX-20584 audio codec...
  • Page 18: Privacy Control

    Non-vPro: Foxconn Broadcom BCM943228HMB IEEE 802.11a/b/g/n 2T2R WLAN and Bluetooth 4.0 PCIe Half Mini Combo Module, Foxconn Atheros WB222 WLAN/BT Combo PCI-E Half Mini-card, Liteon WLAN 3RD WIFI 2X2 AGN+ BT4.0 Atheros WB222  Acer InviLink™ Nplify™ 802.11a/b/g/n Wi-Fi CERTIFIED™  Supports Acer SignalUp technology  WPAN: ...
  • Page 19: Keyboard And Pointing Device

    Hotkeys for volume and brightness level, media playback, wireless and sleep functions, and display and touchpad toggle  Control keys: Acer programmable key, Acer Backup key, Acer Bio-Protection fingerprint reader, Acer email key, Microphone mute key, and Communication key ®...
  • Page 20: Software And Tools

     Acer Video Conference Manager ®  Microsoft Silverlight™  Skype™ Web links and utilities  Acer Accessory Store (Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom)  Acer Identity Card 1-10 Hardware Specifications and Configurations...
  • Page 21: Optional Items

     Netflix shortcut (Canada, Latin America, United States only) Optional Items  Acer ProDock  Acer MediaBay 3800 mAh 6-cell Li-ion 2nd battery pack  2/4 GB DDR3 soDIMM module  320/500/750 GB hard disk drive  9-cell Li-ion 9000 mAh battery pack ...
  • Page 22: Notebook Tour

    Programmable key (configuration may vary by model). Acer email key Opens your default email application. Backup key Launches Acer Backup Management for three-step data backup. Microphone mute key Mutes the microphone. Power button/indicator Turns the computer on and off. Indicates the computer’s power status.
  • Page 23: Close Front View

    Click buttons (left The left and right buttons function like the left and and right) right mouse buttons. Fingerprint reader Fingerprint reader for Acer ProShield Security Suite. Touchpad Touch-sensitive pointing device which functions like a computer mouse. Caps lock indicator Indicates caps lock is on.
  • Page 24: Left View

    Table 1-2. Close Front View Icon Item Description Microphone jack Accepts inputs from an external microphone. Multi-in-1 card reader Supports MMC, MMCplus, SD, xD, MS, and MS PRO cards. Note: Only one card can operate at any given time. Left View Figure 1-3.
  • Page 25: Right View

    Right View Figure 1-4. Right View Table 1-4. Right View Icon Item Description USB port Connects to USB devices. If a port is black, it is USB 2.0 compatible; if it is blue it is also USB 3.0 compatible. USB port with Connects to USB devices.
  • Page 26: Base View

    Battery release latch Releases the battery for removal. WLAN module Houses the computer's WLAN (optional) module. compartment Acer ProDock Connects to the optional Acer ProDock. connector Acer MediaBay Releases the Acer MediaBay module. release latch HDD/memory/WLAN Houses the computer's hard disk, memory, and module compartment WLAN (optional) modules.
  • Page 27: Indicators

    Indicators The computer has several easy-to-read status indicators. Figure 1-6. Indicators Table 1-6. Indicators Icon Item Description Power indicator Indicates the computer’s power status. Solid blue: The computer is turned on.  Blinking amber: The computer is in power-saving  mode.
  • Page 28: Touchpad Basics

    Touchpad Basics Figure 1-7. Touchpad The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader.  Move finger across the touchpad (4) to move the cursor.  Press the left (3) and right (2) buttons located beneath the touchpad to perform selection and execution functions.
  • Page 29: Keyboard

    Function Left Button Right Button Touchpad Center button Access context menu Click once. Scroll Swipe up/down/left/rig ht using Acer FingerNav 4-way control function (Manufacturing option). Keyboard ® The keyboard contains an overlay numeric keys, inverted “T” cursor key, Windows key, Application key, function lock keys, hotkeys, and media control keys controlling various computer features.
  • Page 30: Lock Keys

    Lock Keys The keyboard has three lock keys which the user can toggle on and off. Figure 1-9. Keyboard Lock Keys Table 1-8. Keyboard Lock Keys Lock key Description Caps Lock When On, all typed alphabetic characters appears in uppercase. Num Lock Off by default.
  • Page 31: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Figure 1-10. Windows-specific Keys Table 1-9. Windows-specific Keys Description Windows Pressed alone, this key has the same effect as clicking on the Windows Logo key Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
  • Page 32: Hotkeys

    Hotkeys The computer uses hotkeys or key combinations to access most computer controls. To activate hotkeys, press and hold the Fn key before pressing the key in the combination. Figure 1-11. Hotkeys Table 1-1. Hotkeys Hotkey Icon Function Description Fn+F3 Communication Enables/disables the computer’s communication device toggle...
  • Page 33: Special Keys

    Special Keys The Euro symbol 1. Open a text editor or word processor. 2. Hold Alt Gr and then press the € key. NOTE: NOTE: Some fonts and software do not support the Euro symbol. See www.microsoft.com/typography/faq/faq12.htm for more information. The US dollar sign 1.
  • Page 34: D2D Recovery

    D2D Recovery The Acer Disk to Disk (D2D) recovery function allows you to use the recovery partition to troubleshoot your computer. 1. Restart the computer. 2. During POST, press F1 to access the BIOS Setup screen. 3. Press  to select the Main menu.
  • Page 35 System Block Diagram Figure 1-12. System Block Diagram — UMA Figure 1-13. System Block Diagram — Discrete 1-25 Hardware Specifications and Configurations...
  • Page 36: Specification Tables

    Specification Tables Computer Specifications Item Metric Imperial Dimensions Width 34.3 cm 13.5 in Depth 24.8 cm 9.76 in Height 2.54–3.24 cm 1.0-1.28 in Weight 2.3 kg with 6-cell battery 4.92 lbs. with 6-cell battery   pack pack 2.48 kg with 9-cell battery 5.30 lbs.
  • Page 37 System Board Item Specification Specification System model P643V P643M/P643MG Core logic ® ® Mobile Intel QM77 Express Mobile Intel HM77 Express Chipset Chipset ® ® Graphics UMA: Intel HD Graphics UMA: Intel HD Graphics   3000/4000 integrated in the 3000/4000 integrated in the ®...
  • Page 38 Processor Specifications Item Cores/ Max Turbo Core Speed Threads Freq Tech Cache Voltage i3-2350M 2.30 GHz 2C/4T 2.30 GHz 32 nm 3 MB 35 W 1.1 V i3-2370M 2.40 GHz 2C/4T 2.40 GHz 32 nm 3 MB 35 W 1.1 V i3-3210M 2.50 GHz 2C/4T...
  • Page 39 Item Specification DIMM voltage 1.5 V DIMM package 204-pin SO-DIMM Memory Combinations Slot 1 (MB) Slot 2 (MB) Total Memory (MB) 1024 1024 1883 1024 2048 2847 1024 4096 4895 2048 2048 3871 2048 4096 5919 4096 4096 4096 4096 7997 4096 3871...
  • Page 40  Microsoft SLP 1.0 support  Microsoft OA 2.0 and 2.1 support  Keyboard Item Specification Type Acer FineTouch™ keyboard Total number of keys 105-/106-/109-keys Windows logo key Internal and external USB keyboard work simultaneously? Features Overlay numeric keys ...
  • Page 41 Hard Disk Drive Item Specification Vendor and models Seagate Hitachi Hitachi ST320LT020/9YG142 HTS545050A7E38, HTS547575A9E38, -188, Seagate Seagate ST9500325AS, ST750LM022, Toshiba Toshiba Toshiba MK3259GSXP, MK5059GSXP, MK7559GSXP, Western Digital Western Digital Western Digital WD3200BPVT-22JJ5 WD5000BPVT-22H WD7500BPVT-22H T0/WD3200BEKT-22 XZT3/WD5000BPV XZT3/WD7500BPV PVMT0 T-22A1YT0/WD500 T-22A1YT0 0BPKT-22PK4T0 Product series Hitachi Travelstar 5K750/5K500.B...
  • Page 42: Super-Multi Drive

    Item Specification Capacity (GB) Seq. Read (MB/s) Seq. Write Ran. Read Speed 75,000 49,000 (IOPS 4K) Ran. Write Speed 70,000 28,000 (IOPS 4K) Power Requirement 5 VDC Super-Multi Drive Item Specification Vendor and models HLDS GU40N/GU60N  Panasonic UJ-8A2/UJ8B2ABAA-B  Interface Slim-type SATA Transfer rates...
  • Page 43: Card Reader

    Card Reader Item Specification Controller Realtek RTS5209 Cards supported MultiMediaCard™ (MMC)  Secure Digital™ (SD)  xD-Picture Card™ (xD)  Memory Stick™ (MS)  Memory Stick PRO™ (MS PRO) cards  Manufacturing technology 65 nm LCD Panel Item Specification Vendor and models AUO B140XW03 V1 LPL LP140WH2-TLF3 and LP140WH2-TLM1 LF Screen size (diagonal)
  • Page 44: Supported Gpu Resolutions

    Resolution 16 bits 32 bits Intel NVIDIA 1280x768, 60 Hz 16:9 1360x768, 60 Hz 16:9 1366x768, 60 Hz, 16:9 Supported GPU Resolutions Resolution 16 bits 32 bits Intel NVIDIA 800x600, 60 Hz 16:9 1024x768, 60 Hz 16:9 1280x600, 60 Hz 16:9 1280x720, 60 Hz 16:9 1280x768, 60 Hz 16:9 1360x768, 60 Hz 16:9...
  • Page 45: Lan

    Item Specification Specification System model P643V P643M/P643MG LAN controller ® ® Intel 82579LM Broadcom NetLink BCM57761 LAN connector type RJ-45 RJ-45 LAN connector location Left side Left side Features 10/100/1000BASE-T 10/100/1000BASE-T   triple-speed MAC triple-speed media access controller (MAC) Compliant with IEEE ...
  • Page 46: Usb Interface

    USB Interface Item Specification System model P643V P643M/P643MG Core logic ® ® Integrated in Mobile Intel Integrated in Mobile Intel QM77 Express Chipset HM77 Express Chipset Number and location of USB Three USB 3.0 (right side, one port supports power off port charging) EHCI...
  • Page 47: Battery Pack

    Battery Pack Item Specification Vendor and models Sanyo AS11C Prismatic 3S2P (6 cell 1.4)  Sanyo AS10D, BQ8055 Li-Ion 3S2P (6 cell, 3.0)  Sanyo AS10G Li-Ion 3S3P (9 cell, 3.0)  Panasonic AS10D5E (6 cell, 3.0)  Battery type Lithium-ion Pack capacity 6 cell 1.4: 1400 mAH...
  • Page 48: System Power Management

    System Power Management Item Specification Power management system ACPI 3.0-compliant Power global states G3 Mechanical Off - This off state is entered through a  mechanical means; no electrical current is running through the circuitry and it can be worked on without damaging the hardware or endangering service personnel.
  • Page 49 System Interrupt Specification (Non-Vpro) Hardware IRQ System Function System timer Standard PS/2 Keyboard system CMOS/real timer clock Synaptics PS/2 port tochpad Numeric data processor STMicroelectronics-3-Axis Digital Accelerometer USB EHCI - 1E2D PCI Express Root port 1- 1E10 ME interface NVIDIA GeForce GT 640 (for Optimus SKU only) Xeon processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port 0151 PCI Express Root port 6 - 1E1A...
  • Page 50 System Interrupt Specification (Vpro) Hardware IRQ System Function System timer Standard PS/2 Keyboard system CMOS/real timer clock Synaptics PS/2 port tochpad Numeric data processor STMicroelectronics-3-Axis Digital Accelerometer USB EHCI - 1E2D PCI Express Root port 1- 1E10 ME interface PCI Express Root port 6 - 1E1A USB EHCI - 1E26 PCI Express Root port 3 - 1E14 PCI Express Root port 3 - 1E1C...
  • Page 51 System IO Address Map (Non-Vpro - OPTIMUS) I/O address (hex) System Function 60-60 Standard PS/2 keyboard 64-64 Standard PS/2 keyboard 70-77 system CMOS/real time clock F0-F0 Numeric data processor 3B0-3BB Intel HD Graphic 4000 3C0-3DF Intel HD Graphic 4000 2000-2FFF PCI Express Root port 7 -1E1C 3000-3FFF Xeon processor E3 - 1200 v2/3rd Gen Core processor PCI Express...
  • Page 52 I/O address (hex) System Function 4088-408F SATA AHCI controller 4090-4093 SATA AHCI controller 4094-4097 SATA AHCI controller EFA0-EFBF Synaptic SMBUS Driver System IO Address Map (Vpro-UMA) I/O address (hex) System Function 60-60 Standard PS/2 keyboard 64-64 Standard PS/2 keyboard 70-77 system CMOS/real time clock F0-F0 Numeric data processor...
  • Page 53 CHAPTER System Utilities...
  • Page 54 BIOS Setup Utility........2-3 Navigating the BIOS Utility .
  • Page 55: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
  • Page 56: Bios Menus

    BIOS Menus This section describes the Phoenix SecureCore Tiano BIOS Setup Utility menu tabs. NOTE: NOTE: The screenshots used in this chapter are for reference only. Actual values can vary depending on the computer model. Information This tab shows a summary of the computer‘s hardware information. Figure 2-1.
  • Page 57 Table 2-1. Hardware Information (Continued) Parameter Description Asset Tag Number Asset tag number of the computer Product Name Model name of the computer Manufacturer Name Computer manufacturer UUID The universally unique identifier tag assigned to the computer Main Use this tab to set the system time and date, enable or disable boot options, and enable or disable the D2D recovery feature.
  • Page 58 Table 2-2. BIOS Main (Continued) Parameter Description Format/Option Quiet Boot Show the original equipment manufacturer Option: Enabled or (OEM) screen during system boot instead of Disabled the typical POST screen Network Boot Option to boot system from LAN Option: Enabled or Disabled F12 Boot Menu Option to enter the Boot menu during POST...
  • Page 59 Security Use this tab to safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3. BIOS Security Parameter Description Option Supervisor Password Is Supervisor password setting or Set Clear User Password Is User password setting or Set Clear HDD Password State Hard drive password setting...
  • Page 60: Setting A Password

    Setting a Password Follow the succeeding instructions to set the user or supervisor passwords. 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter New Password Confirm New Password [ Figure 2-4.
  • Page 61: Changing A Password

    Changing a Password 1. Press to highlight a Set _______ Password parameter and press Enter. The Set _______ Password dialog box appears. Set Supervisor Password Enter Current Password [ Enter New Password [ Confirm New Password [ Figure 2-6. Set Supervisor Password 2.
  • Page 62 Boot Use this tab to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. By default, the computer searches for boot devices in the following order: 1. Hard disk drive 2. Optical disc drive 3.
  • Page 63 Exit Use the Exit tab to save or discard changes and close the BIOS Setup Utility. Figure 2-9. BIOS Exit Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Close the BIOS Setup Utility and save the setup changes. Exit Discarding Changes Close the BIOS Setup Utility without saving the setup changes.
  • Page 64: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
  • Page 65: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-10.
  • Page 66: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities This section explains how to remove the HDD and BIOS passwords. Removing the HDD Password NOTE: NOTE: If the incorrect HDD password is entered three times in succession, an error is generated. (Figure 2-11) Password Error Status HDD password error code Figure 2-11.
  • Page 67: Removing The Bios Passwords

    4. Select option 2 (upper case ASCII code) and press Enter. 5. Write down the generated master password. 6. Reboot the computer. 7. In the HDD password prompt, type the master password generated in step 5, then press Enter. Removing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard.
  • Page 68: Clearing The Bios Passwords

    Clearing the BIOS Passwords 1. Shut down the computer and disconnect the AC adapter and all other peripherals from the computer. 2. Removing the battery pack and lower case cover. 3. If the Mini Card slot is occupied, remove the installed wireless module. 4.
  • Page 69: Using Dmi Tools

    Using DMI Tools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. LAN EEPROM Utility LAN EEPROM Utility enables to change the MAC address. Perform the following steps to use the LAN EEPROM Utility: 1.
  • Page 70 2-18 System Utilities...
  • Page 71 CHAPTER Machine Maintenance...
  • Page 72 Machine Disassembly and Replacement....3-5 Recommended Equipment ......3-5 Replacement Requirements.
  • Page 73 LCD Module Reassembly Process......3-58 Replacing the Antennas......3-58 Replacing the Microphone and Camera Cable.
  • Page 75: Machine Disassembly And Replacement

    Machine Maintenance Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.
  • Page 76: Pre-Disassembly Instructions

    Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. Figure 1-1.
  • Page 77: Disassembly Process

    For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Table 3-1. Main Screw List Screw Quantity Acer Part Number M2 × L2.5 86.9A352.2R5 M2 × L4 86.00Q76.620 M2 ×...
  • Page 78: External Module Disassembly Process

    DIMM MODULES MODULE Figure 1-2. External Modules Disassembly Flowchart Table 3-2. Screw List Step Screw Quantity Acer Part Number Base Door Disassembly M2 × L4 86.00Q76.620 ODD Plastic Holder Disassembly M2 × L2.5 86.9A352.2R5 WLAN Module Cover Disassembly M2 × L4 86.00Q76.620...
  • Page 79: Removing The Battery Pack

    Removing the Battery Pack 1. Turn the computer over so that the base is facing up. 2. Follow these steps to remove the battery from the battery bay. a. Slide the battery lock to the unlock position. b. Slide and hold the battery release latch all the way through to release the battery pack.
  • Page 80: Remove The Dummy Card

    Remove the Dummy Card 1. Push against the card, as if you were pushing it further into the slot (1), and then pull the dummy card out (2). Figure 1-4. Dummy Card 2. Repeat the above steps to remove the Express Card dummy card. Figure 1-5.
  • Page 81: Removing The Odd Module

    Removing the ODD Module 1. Slide and hold the MediaBay release latch all the way through to release the ODD module (1), and then slide the drive out of the drive bay (2). Figure 1-6. ODD Module 2. Pry the ODD bezel off the module. Figure 1-7.
  • Page 82 3. Remove the screws securing the ODD plastic holder. Figure 1-8. ODD Plastic Holder Screws Table 3-3. Screws Step Screw Quantity Screw Type ODD Plastic Holder Disassembly M2 × L2.5 4. Detach the ODD plastic holder from the module. Figure 1-9. ODD Plastic Holder 3-12 Machine Maintenance...
  • Page 83 5. Pull the connector adapter off the module. Figure 1-10. ODD Connector Adapter 3-13 Machine Maintenance...
  • Page 84: Removing The Base Door

    Removing the Base Door 1. Perform the “Removing the Battery Pack” procedure described on page 3-9. 2. Remove the screws securing the base door. Figure 1-11. Base Door Screws Table 3-4. Screws Step Screw Quantity Screw Type Base Door Disassembly M2 ×...
  • Page 85: Removing The Hdd Module

    Removing the HDD Module 1. Perform the “Removing the Base Door” procedure described on the preceding section. 2. Disconnect the HDD cable. Figure 1-13. HDD Cable 3. Lift the hard drive out of its compartment. Figure 1-14. HDD Module 3-15 Machine Maintenance...
  • Page 86 4. Pull the HDD adapter cable off the HDD. Figure 1-15. HDD Adapter Cable 5. Pry the front end (1) and strap (2) of the HDD rubber holder off the HDD. Figure 1-16. HDD Rubber Holder 3-16 Machine Maintenance...
  • Page 87 6. Pull the HDD from the rubber holder. Figure 1-17. HDD Rubber Holder 3-17 Machine Maintenance...
  • Page 88: Removing The Memory Modules

    Removing the Memory Modules 1. Perform the “Removing the Base Door” procedure described on page 3-11. 2. Push out the latches on both sides of the memory slot until the module tilts upward (1), and then remove the DM1 slot module (2). Figure 1-18.
  • Page 89: Removing The Wlan Module

    Removing the WLAN Module 1. Perform the “Removing the Battery Pack” procedure described on page 3-9. 2. Remove the screw securing the WLAN module cover. Figure 1-20. WLAN Module Cover Screw Table 3-5. Screw Step Screw Quantity Screw Type WLAN Module Cover Disassembly M2 ×...
  • Page 90 4. Unplug the two antenna cables from the WLAN module. IMPORTANT: For reference during machine reassembly, note which cable color corresponds to the main (black) and auxiliary (white) connectors. Figure 1-22. WLAN Module Antennas 5. Remove the screw securing the WLAN module. Figure 1-23.
  • Page 91 6. Remove the WLAN module from the slot. Figure 1-24. WLAN Module 3-21 Machine Maintenance...
  • Page 92: Main Unit Disassembly Process

    THERMAL BOARD BATTERY MODULE Figure 1-25. Main Unit Disassembly Flowchart Table 3-7. Screw List Step Screw Quantity Acer Part Number Keyboard Disassembly M2.5 × L7 86.00E72.637 Palmrest Module/Upper Cover Disassembly M2.5 × L7 86.00E72.637 M2 × L3 86.00D91.723 Power Button Launch Board Disassembly M2 ×...
  • Page 93: Removing The Keyboard

    Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing. 1. Perform the “External Module Disassembly Process” procedure described on page 3-8. 2. Remove the screws securing the keyboard. Figure 1-26.
  • Page 94 5. Gently pry up the keyboard and slide forward to access the keyboard cable (1). Open the connector latch (2), and then disconnect the cable (3). Figure 1-28. Keyboard 3-24 Machine Maintenance...
  • Page 95: Removing The Palmrest Module/Upper Cover

    Removing the Palmrest Module/Upper Cover 1. Perform the “External Module Disassembly Process” procedure described on page 3-8. 2. Perform the “Removing the Keyboard” procedure described on the preceding section. 3. Open the connector latch for the click button (rubber dome) cable (1), and then disconnect the cable (2).
  • Page 96 5. Open the connector latch for both the power button launch board cable (1), and then disconnect the cable (2). Figure 1-31. Power Button Launch Board Cable 6. Remove the top side screws securing the upper cover. Figure 1-32. Upper Cover Screw – Top Side Table 3-9.
  • Page 97 8. Use a non-marring plastic scribe to remove the rubber pads covering the hinge corner screws. Figure 1-33. Rubber Pads for the Top Corner Screws 9. Remove the base side screws securing the upper cover. Figure 1-34. Upper Cover Screws – Base Side Table 3-10.
  • Page 98 11. Locate the small gaps between the upper cover and lower case, and insert a small flat-blade screwdriver or non-marring scribe into each gap to separate the one from the other. Once the upper cover is separated, lift it from the lower case. Figure 1-35.
  • Page 99: Removing The Power Button Launch Board

    Removing the Power Button Launch Board 1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on page 3-25. 2. Open the connector latch (1), and then disconnect the power button launch board cable (2). Figure 1-36. Power Button Launch Board Cable 3.
  • Page 100 4. Remove the screws securing the power button launch board. Figure 1-38. Power Button Launch Board Screws Table 3-11. Screws Step Screw Quantity Screw Type Power Button Launch Board M2 × L3 Disassembly 5. Lift the power button launch board at an angle, and then remove from the upper cover. Figure 1-39.
  • Page 101: Removing The Fingerprint Board

    Removing the Fingerprint Board 1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on page 3-25. 2. Open the connector latches for the touchpad and fingerprint board cables (1), and then disconnect the cables (2). Touchpad cable Fingerprint board cable Figure 1-40.
  • Page 102 4. Remove the touchpad bracket from the upper cover. Figure 1-42. Touchpad Bracket 5. Insert a small flat-blade screwdriver between the fingerprint board and the upper cover, and carefully pry the board loose. Remove the fingerprint board from the palm rest. Figure 1-43.
  • Page 103: Removing The Touchpad Board

    Removing the Touchpad Board 1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on page 3-25. 2. Open the connector latches for the touchpad and fingerprint board cables (1), and then disconnect the cables (2). Touchpad cable Fingerprint board cable Figure 1-44.
  • Page 104 4. Remove the touchpad bracket from the upper cover. Figure 1-46. Touchpad Bracket 5. Insert a small flat-blade screwdriver between the touchpad board and the upper cover, and carefully pry the board loose. Remove the touchpad board from the palm rest. Figure 1-47.
  • Page 105: Removing The Usb Board

    Removing the USB Board 1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on page 3-25. 2. Open the connector latch on both ends of the USB board cable (1), and then disconnect the USB board cable from both the mainboard and the USB board (2). 3.
  • Page 106: Removing The Tpm Module

    Removing the TPM Module 1. Perform the “Removing the Palmrest Module/Upper Cover” procedure described on page 3-25. 2. Detach the TPM module from its mainboard connector. Figure 1-50. TPM Module 3-36 Machine Maintenance...
  • Page 107: Removing The Mainboard

    Removing the Mainboard 1. Perform the “Removing the ODD Module” and “Removing the HDD Module” procedures described on pages 3-11 3-15 respectively. 2. If a WLAN module is installed, remove it. Perform the “Removing the WLAN Module” procedure described on pages 3-19. 3.
  • Page 108 7. Remove the screw securing the mainboard. Figure 1-53. Mainboard Screw Table 3-14. Screw Step Screw Quantity Screw Type Mainboard Disassembly M2 × L3 NOTE: NOTE: A circuit board that is >10 cm2 has been highlighted with a yellow rectangle in Figure 1-54.
  • Page 109 9. Remove the DC input cable from the lower case. Figure 1-55. DC Input Cable 3-39 Machine Maintenance...
  • Page 110: Removing The Thermal Module

    Removing the Thermal Module 1. Perform the “Removing the Mainboard” procedure described on the preceding section. 2. Disconnect the thermal module fan cable from the mainboard. UMA Model Discrete Model Figure 1-56. Fan Cable 3. Loosen the spring-loaded captive screws securing the thermal module. Follow the screw sequence indicated on Figure 1-57.
  • Page 111 4. Remove the thermal module from the mainboard. UMA Model Discrete Model Figure 1-58. Thermal Module 3-41 Machine Maintenance...
  • Page 112: Removing The Cpu

    Removing the CPU 1. Perform the “Removing the Mainboard” procedure described on page 3-37. 2. Use a flat-blade screwdriver to turn the CPU socket lock screw counter-clockwise. Figure 1-59. CPU Socket Screw 3. Remove the CPU from the mainboard. Figure 1-60. CPU 3-42 Machine Maintenance...
  • Page 113: Removing The Rtc Battery

    Removing the RTC Battery 1. Perform the “Removing the Mainboard” procedure described on page 3-37. 2. Disconnect the RTC battery cable. Figure 1-61. RTC Battery Cable 3. Remove the RTC battery from the mainboard. Figure 1-62. RTC Battery NOTE: NOTE: The RTC battery is highlighted with a yellow circle in Figure 1-62.
  • Page 114: Removing The Speaker Module

    Removing the Speaker Module 1. Perform the “Removing the Mainboard” procedure described on page 3-37. 2. Remove the screws securing the speaker module. Figure 1-63. Speaker Module Screws Table 3-16. Screws Step Screw Quantity Screw Type Speaker Module Disassembly M2 x L7 3.
  • Page 115: Removing The Lcd Module

    Removing the LCD Module 1. Perform the “Removing the Mainboard” procedure described on page 3-37. 2. Release the antenna cables from their base side latches. Figure 1-65. Antenna Cables – Base Side Latches 3. Remove the black tapes securing the antenna cables to the lower case. Figure 1-66.
  • Page 116 4. Release the antenna cables from their top side latches. Figure 1-67. Antenna Cables – Top Side Latches 5. Remove the screws securing the LCD module. Figure 1-68. LCD Module Hinge Screws Table 3-17. Screws Step Screw Quantity Screw Type LCD Module Disassembly M2.5 ×...
  • Page 117 6. Lift the LCD module from the lower cover. Figure 1-69. LCD Module 3-47 Machine Maintenance...
  • Page 118: Lcd Module Disassembly Process

    LEFT LCD HINGE SUPPORT BRACKET SUPPORT BRACKET Figure 1-70. LCD Module Disassembly Flowchart Table 3-18. Screw List Step Screw Quantity Acer Part Number LCD Bezel Disassembly M2.5 × L4 86.9AL53.4R0 LCD Panel Disassembly M2 × L2.5 86.9A562.2R5 LCD Hinge Support Brackets Disassembly M2 ×...
  • Page 119: Removing The Lcd Bezel

    Removing the LCD Bezel 1. Perform the “Removing the LCD Module” procedure described on page 3-45. 2. Remove the screw rubber covers on the lower corners of the LCD bezel. Figure 1-71. LCD Bezel Screw Covers 3. Remove the screws on the lower corners of the LCD bezel. Figure 1-72.
  • Page 120 4. Carefully pry loose the LCD bezel from the LCD cover. Start on the bottom side, continue to the left and right sides, and finally the top side (1). 5. Remove the bezel from the LCD module (2). Figure 1-73. LCD Bezel 3-50 Machine Maintenance...
  • Page 121: Removing The Camera Board

    Removing the Camera Board 1. Perform the “Removing the LCD Bezel” procedure described on the preceding section. 2. Detach the black tape securing the camera cable (1), and then carefully pry the camera board off the LCD cover (2). Figure 1-74. Camera Board 3.
  • Page 122: Removing The Microphone

    Removing the Microphone 1. Perform the “Removing the LCD Bezel” procedure described on the preceding section. 2. Carefully lift the microphone from the LCD cover. Figure 1-76. Microphone 3. Disconnect the microphone cable from the microphone. Figure 1-77. Microphone Cable 3-52 Machine Maintenance...
  • Page 123: Removing The Lcd Panel

    Removing the LCD Panel 1. Perform the “Removing the LCD Bezel” procedure described on the preceding section. 2. Remove the screws securing the LCD panel. Figure 1-78. LCD Panel Screws Table 3-20. Screws Step Screw Quantity Screw Type LCD Panel Disassembly M2 ×...
  • Page 124: Removing The Lcd Hinges And Hinge Support Brackets

    Removing the LCD Hinges and Hinge Support Brackets 1. Perform the “Removing the LCD Panel” procedure described on the preceding section. 2. Remove the screws securing the left and right hinge support brackets, and then remove the support brackets from the LCD cover. Figure 1-80.
  • Page 125 4. Remove the screws securing the left and right LCD hinges. Figure 1-82. LCD Hinge Screws Table 3-22. Screws Step Screw Quantity Screw Type LCD Hinges Disassembly M2.5 × L2.5 5. Remove the hinges from the LCD cover. Figure 1-83. Left and Right LCD Hinges 3-55 Machine Maintenance...
  • Page 126: Removing The Microphone And Camera Cable

    Removing the Microphone and Camera Cable 1. Perform the “Removing the LCD Panel” procedure described on page 3-53. 2. Release the microphone and camera cable from the cable guides, and then remove the cable from the LCD cover. Figure 1-84. Microphone and Camera Cable 3-56 Machine Maintenance...
  • Page 127: Removing The Antennas

    Removing the Antennas 1. Perform the “Removing the LCD Panel” procedure described on page 3-53. 2. Release the antenna cables from the cable guides and detach the tin foil tapes securing the antenna cables. 3. Remove the antenna cables from the LCD cover. Figure 1-85.
  • Page 128: Lcd Module Reassembly Process

    LCD Module Reassembly Process Replacing the Antennas 1. Place the antenna cables on the LCD cover, and then secure the cables with tin foil tapes. 2. Route the antenna cables to the cable guides. Figure 1-86. Antennas 3-58 Machine Maintenance...
  • Page 129: Replacing The Microphone And Camera Cable

    Replacing the Microphone and Camera Cable 1. Place the microphone and camera cable on the LCD cover. 2. Route the microphone and camera cable to the cable guides. Figure 1-87. Microphone and Camera Cable 3-59 Machine Maintenance...
  • Page 130: Replacing The Lcd Hinges And Hinge Support Brackets

    Replacing the LCD Hinges and Hinge Support Brackets 1. Place the left and right LCD hinges on the LCD cover, aligning the screw holes on the left and right LCD hinges with the LCD cover. Figure 1-88. Left and Right LCD Hinges 2.
  • Page 131 3. Slide the antenna cables through the hole in the LCD hinges. Figure 1-90. Left and Right LCD Hinges 4. Place the left and right LCD hinge support brackets on the LCD cover, and then secure the hinge support brackets with two screws. Figure 1-91.
  • Page 132: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Connect the LCD cable to the LCD board (1), and then secure LCD cable connection with the transparent tape (2). 2. Place the LCD panel on the LCD cover (3). Figure 1-92. LCD Panel 3. Secure the LCD panel with the four screws. Figure 1-93.
  • Page 133: Removing The Microphone

    Removing the Microphone 1. Connect the microphone cable to the microphone. Figure 1-94. Microphone Cable 2. Place the microphone on the LCD cover. Figure 1-95. Microphone 3-63 Machine Maintenance...
  • Page 134: Replacing The Camera Board

    Replacing the Camera Board 1. Connect the camera cable to the camera board. Figure 1-96. Camera Board Cable 2. Place the camera board on the LCD cover, and then press down to secure in place (1). 3. Secure the cable to the camera board with a black tape (2). Figure 1-97.
  • Page 135: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Place the bezel on top the LCD panel, and then press the bezel on all sides until it snaps into place. NOTE: NOTE: Make sure that the LCD, camera, microphone, and antenna cables are properly routed on the hinge sides and there is no gap between the bezel and the LCD cover.
  • Page 136 3. Secure the bezel with the two screw covers. Figure 1-100. LCD Bezel Screw Covers 3-66 Machine Maintenance...
  • Page 137: Main Unit Reassembly Process

    Main Unit Reassembly Process Replacing the LCD Module 1. Position the LCD module on the lower case. Figure 1-101. LCD Module 2. Secure LCD module with the two screws. Figure 1-102. LCD Module Screws Table 3-27. Screws Step Screw Quantity Screw Type LCD Module Assembly M2.5 ×...
  • Page 138 3. Route the antenna cables through their top side latches. Figure 1-103. Antenna Cables – Top Side Latches 4. Secure the antenna cables underneath the black tapes. Figure 1-104. Antenna Cables’ Tapes 3-68 Machine Maintenance...
  • Page 139 5. Secure the antenna cables to their base side latches. Figure 1-105. Antenna Cables – Base Side Latches 3-69 Machine Maintenance...
  • Page 140: Replacing The Speaker Module

    Replacing the Speaker Module 1. Position the speaker module on the lower case. Figure 1-106. Speaker Module 2. Secure the speaker module with the two screws. Figure 1-107. Speaker Module Screws Table 3-28. Screws Step Screw Quantity Screw Type Speaker Module Assembly M2 ×...
  • Page 141: Replacing The Cpu

    Replacing the CPU 1. Place the CPU in the socket. Figure 1-108. CPU 2. Use a flat-blade screwdriver to turn the socket screw clockwise to secure the CPU in place. 3. Make sure the gold arrow on the corner of the CPU is aligned with the beveled corner of the socket.
  • Page 142: Replacing The Thermal Module

    Replacing the Thermal Module IMPORTANT: Make sure all thermal pads for the mainboard chipsets and VRAMs are in place before replacing the thermal module. 1. Use a lint-free cloth or cotton swab soaked in isopropyl alcohol or acetone to remove all traces of thermal grease from the contact surfaces on both the thermal module and the CPU.
  • Page 143 4. Tighten the spring-loaded captive screws to secure the thermal module. Follow the screw sequence indicated on Figure 1-111. UMA Model Discrete Model Figure 1-111. Thermal Module Screws Table 3-29. Screws Step Screw Quantity Screw Type Thermal Module Assembly (UMA) –...
  • Page 144: Replacing The Rtc Battery

    Replacing the RTC Battery 1. Position the RTC battery on the mainboard, and then press down to secure it to the mainboard. Make sure to secure the battery in place using double-sided adhesive tape. Figure 1-113. RTC Battery 2. Connect the battery cable to the mainboard. Figure 1-114.
  • Page 145: Replacing The Mainboard

    Replacing the Mainboard 1. Position the DC input cable in the groove on the lower case, and then route the cable to secure on the lower case. Figure 1-115. DC Input Cable 2. Connect the DC input cable to the mainboard (1). 3.
  • Page 146 4. Push the mainboard up to align the audio ports of the mainboard with the port holes on the lower case. Make sure the heatsink is positioned above the enclosure rib. Figure 1-117. Mainboard 5. Secure the mainboard with the one screw. Figure 1-118.
  • Page 147 6. Connect the speaker cable to the mainboard. Figure 1-119. Speaker Cable 7. Connect the LCD cable to the mainboard (1), and then secure the cable connection with the transparent tape (2). 8. Connect the microphone cable to the mainboard (3). Figure 1-120.
  • Page 148: Replacing The Tpm Module

    Replacing the TPM Module 1. Connect the TPM module to the mainboard. 2. Press down lightly to seat the module. Figure 1-121. TPM Module 3-78 Machine Maintenance...
  • Page 149: Replacing The Usb Board

    Replacing the USB Board 1. Slide the USB board toward the right side of the lower case, with the I/O ports of the USB board extruding from their port holes, and then lower the USB board in place. Press down to secure in place.
  • Page 150: Replacing The Fingerprint Board

    Replacing the Fingerprint Board 1. Attach a double-sided adhesive tape on the back side of the fingerprint board. Position the fingerprint board on the upper cover and press down to secure the board in place. Figure 1-124. Fingerprint Board 2. Connect the fingerprint board cable, and then close the connector latch. 3-80 Machine Maintenance...
  • Page 151: Replacing The Touchpad Board

    Replacing the Touchpad Board 1. Attach a double-sided adhesive tape on the back side of the touchpad board. Position the touchpad on the upper cover and press down to secure the board in place. Figure 1-125. Touchpad Board 2. Lower the touchpad bracket in place. Figure 1-126.
  • Page 152 3. Secure the touchpad bracket with the three screws. Figure 1-127. Touchpad Bracket Screws Table 3-31. Screws Step Screw Quantity Screw Type Touchpad Bracket Assembly M2 × L3 4. Connect the touchpad and fingerprint board cables (1), and then close the connector latches (2).
  • Page 153: Replacing The Power Button Launch Board

    Replacing the Power Button Launch Board 1. Position the power button launch board on the upper cover aligning the tabs in the cover (1), and then lower the board in place (2). Figure 1-129. Power Button Launch Board 2. Secure the power button launch board with two screws. Figure 1-130.
  • Page 154 3. Place a black tape over the power button launch board, as shown. Figure 1-131. Power Button Launch Board Tape 4. Connect the power button launch board cable (1), and then close the connector latch (2). Press down on the cable to secure it in place. Figure 1-132.
  • Page 155: Replacing The Palmrest Module/Upper Cover

    Replacing the Palmrest Module/Upper Cover 1. Make sure the mainboard end of both the power button launch board and touchpad board cables are not caught underneath the upper cover. 2. Align the upper cover with the lower case, then press it down on all sides until it snaps into place.
  • Page 156 4. Connect the fingerprint board and touchpad cables to their mainboard connectors (1), and then close the connector latches (2). Touchpad cable Fingerprint board cable Figure 1-135. Fingerprint Board and Touchpad Cables 5. Connect the power button launch board cable to the mainboard (1), and then close the connector latch (2).
  • Page 157 6. Secure the upper cover with the two screws. Figure 1-137. Upper Cover Screw – Top Side Table 3-33. Screws Step Screw Quantity Screw Type Upper Cover Assembly M2.5 × L7 7. Close the LCD panel and turn the computer over so that the base is facing up. 8.
  • Page 158 9. Insert the rubber pads onto the hinge corner screws. Figure 1-139. Rubber Pads for the Top Corner Screws 3-88 Machine Maintenance...
  • Page 159: Replacing The Keyboard

    Replacing the Keyboard 1. Install the keyboard standoffs before installing the new keyboard. Remember to peel off the paper from the keyboard standoffs. Figure 1-140. Keyboard Standoffs 2. Connect the keyboard cable to the mainboard (1), and then close the connector latch (2). 3.
  • Page 160 5. Secure the keyboard with the two screws. Figure 1-142. Keyboard Screws Table 3-35. Screws Step Screw Quantity Screw Type Keyboard Assembly M2.5 × L7 3-90 Machine Maintenance...
  • Page 161: External Module Reassembly Process

    External Module Reassembly Process Replacing the WLAN Module 1. Insert the WLAN module at a 30° angle into the Mini Card slot. Figure 1-143. WLAN Module 2. Secure the WLAN module with the one screw. Figure 1-144. WLAN Module Screw Table 3-36.
  • Page 162 3. Connect the main and auxiliary antenna cables to the WLAN module. IMPORTANT: The main antenna cable (black) should be attached to connector near the module screw; the auxiliary antenna cable (white) should be attached to the connector near the lower case cable opening. Figure 1-145.
  • Page 163 5. Secure the WLAN module cover with the one screw. Figure 1-147. WLAN Module Cover Screw Table 3-37. Screw Step Screw Quantity Screw Type WLAN Module Cover Assembly M2 × L4 3-93 Machine Maintenance...
  • Page 164: Replacing The Memory Modules

    Replacing the Memory Modules 1. Insert the memory module at a 30° angle into the DMI memory slot (1) and then press it down until it clicks into place (2). The module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory slot.
  • Page 165: Replacing The Hdd Module

    Replacing the HDD Module 1. Insert the HDD into the HDD rubber holder. Figure 1-150. HDD Rubber Holder 2. Stretch the HDD rubber holder over the rest of the hard drive so that all the corners around the hard drive are covered (1), and then slip the rubber strap over the HDD (2). Figure 1-151.
  • Page 166 3. Connect the HDD adapter cable to the HDD module. Figure 1-152. HDD Adapter Cable 4. Lay down the hard drive in the HDD bay, and then press down into place. Figure 1-153. HDD Module 3-96 Machine Maintenance...
  • Page 167 5. Connect the HDD cable. Figure 1-154. HDD Cable 3-97 Machine Maintenance...
  • Page 168: Replacing The Base Door

    Replacing the Base Door 1. Insert the tabs on the base door into the slots on the lower case (1), and then press down the base door into place (2). Figure 1-155. Base Door 2. Secure the base door with the five screws. Figure 1-156.
  • Page 169: Replacing The Odd Module

    Replacing the ODD Module 1. Attach the ODD bezel to the optical drive. Figure 1-157. ODD Bezel 2. Attach the bracket to the ODD. Figure 1-158. ODD Bracket 3-99 Machine Maintenance...
  • Page 170 3. Attach the plastic holder to the ODD. Figure 1-159. ODD Bracket 4. Secure the ODD plastic holder with the three screws. Figure 1-160. ODD Plastic Holder Screws Table 3-39. Screws Step Screw Quantity Screw Type ODD Plastic Holder Assembly M2 ×...
  • Page 171 5. Slide the optical drive into the drive bay until the ODD bezel is flush against the lower case. Figure 1-161. ODD Module 3-101 Machine Maintenance...
  • Page 172: Replacing The Dummy Card

    Replacing the Dummy Card 1. Insert the dummy card into the slot until it clicks into place. Figure 1-162. Dummy Card 2. To replace the ExpressCard dummy card, repeat step 1. Figure 1-163. ExpressCard Dummy Card 3-102 Machine Maintenance...
  • Page 173: Replacing The Battery Pack

    Replacing the Battery Pack 1. Turn the computer over so that the base is facing up. 2. Position the battery pack into the bay (1) and then press it down until it snaps into place (2). 3. Slide the battery lock to the lock position (3). Figure 1-164.
  • Page 174 3-104 Machine Maintenance...
  • Page 175 CHAPTER Troubleshooting...
  • Page 176 Introduction ......... 4-3 General Information .
  • Page 177: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
  • Page 178: Power On Issues

    Power On Issues If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU. Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1.
  • Page 179: No Display Issues

    No Display Issues If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following one at a time. 1.
  • Page 180: Abnormal Video

    3. Drain stored power by removing the power cable and the battery pack. Hold the power button for 10 seconds. 4. Connect the power cable and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display by pressing Fn+F5.
  • Page 181: Lcd Failure

    7. If the issue is still not resolved, refer to the Online Support Information on page 8-3. 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the issue is still not resolved, refer to the Online Support Information on page 8-3.
  • Page 182: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure Troubleshooting...
  • Page 183: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Troubleshooting...
  • Page 184: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start.. Control Panel  System and Maintenance  System  Device Manager.
  • Page 185  Drag the slider to 50. Confirm that the volume is not muted.  Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start  Control Panel  Hardware and Sound  Sound. Confirm that Speakers are selected as the default audio device (green check mark).
  • Page 186: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start  Control Panel  Hardware and Sound  Sound and select the Recording tab. 2.
  • Page 187: Usb Failure

    USB Failure If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure 4-13 Troubleshooting...
  • Page 188: Wlan Failure

    WLAN Failure If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-9. WLAN Failure 4-14 Troubleshooting...
  • Page 189: Bluetooth Failure

    Bluetooth Failure If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-10. Bluetooth Failure 4-15 Troubleshooting...
  • Page 190: Card Reader Failure

    Card Reader Failure If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-11. Card Reader Failure 4-16 Troubleshooting...
  • Page 191: Thermal Unit Failure

    Thermal Unit Failure If the Thermal Unit fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-12. Thermal Unit Failure 4-17 Troubleshooting...
  • Page 192: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-18 Troubleshooting...
  • Page 193: Intermittent Problems

    1. Remove power from the computer. 2. Visually check the components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices ...
  • Page 194: Error Codes

    Error Codes Table 4-2. Error Codes Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 195: Bios Beep Codes

    BIOS Beep Codes Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE...
  • Page 196 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers...
  • Page 197 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Setup System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present...
  • Page 198 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Check for SMART drive (optional) Shadow option ROMs Set up Power Management Initialize security engine (optional) Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt...
  • Page 199 Table 4-3. BIOS Beep Codes Code Beeps POST Routine Description Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor...
  • Page 200: Post Codes

    POST Codes There are two types of POST codes: Progress Codes and Error Codes. Progress Codes are designed to show the execution point while booting or executing services. Error Codes are designed to halt on exceptional (fatal) error conditions. Component Codes The Component Code is an unsigned integer value that is assigned by the build process.
  • Page 201 Table 4-4. Component Codes Range Description POSTCODE_CC_HII_FORMS_BROWSER (0x3a) POSTCODE_CC_BOOT_MENU (0x3b) POSTCODE_CC_USER_MANAGER (0x3c) POSTCODE_CC_TIMER (0x3d) POSTCODE_CC_PCI_BUS (0x3e) POSTCODE_CC_ISA_BUS (0x3f) POSTCODE_CC_IDE_BUS (0x40) POSTCODE_CC_AHCI_BUS (0x41) POSTCODE_CC_SCSI_BUS (0x42) POSTCODE_CC_USB_BUS (0x43) POSTCODE_CC_FLOPPY (0x44) POSTCODE_CC_SERIAL_PORT (0x45) POSTCODE_CC_PS2_MOUSE (0x46) POSTCODE_CC_PS2_KEYBOARD (0x47) POSTCODE_CC_EHCI (0x48) POSTCODE_CC_XHCI (0x49) POSTCODE_CC_UHCI (0x4a) POSTCODE_CC_OHCI (0x4b) POSTCODE_CC_USB_KEYBOARD (0x4c) POSTCODE_CC_USB_MOUSE (0x4d)
  • Page 202 Table 4-4. Component Codes Range Description 0xa0-0xaf These values are reserved for SecureCore Tiano™ platform components. POSTCODE_CC_PLATFORM_STAGE0 (0xa0) - Early PEI Platform Initialization. POSTCODE_CC_PLATFORM_STAGE1 (0xa1) -PEI Platform Initialization. POSTCODE_CC_PLATFORM_DXE (0xa1) - DXE Platform Initialization. POSTCODE_CC_PLATFORM_SMM (0xa1) - SMM Platform Initialization. POSTCODE_CC_PLATFORM_FLASH (0xa2) - Flash Platform Initialization.
  • Page 203 Table 4-4. Component Codes Range Description 0xe0-0xff These are not components, but rather represent Architectural Progress Codes or Error Codes detailing milestones in the system boot progress. The corresponding Progress Code value is always set to zero. POSTCODE_PC_SEC_ENTRY (0xe0) - Reset vector. POSTCODE_PC_SEC_EXIT (0xe1) - Leaving SEC/Going to PEI.
  • Page 204: Progress Codes

    Progress Codes This section describes the progress code values. Table 4-5. Progress Codes Range Description 0x00-0x1f Standard progress Codes. All other values are reserved. POSTCODE_PC_COMP_PEI_BEGIN (0x01) - The component was loaded and the PEI entry point called. POSTCODE_PC_COMP_PEI_END (0x02) - The component returned from the PEI entry point.
  • Page 205 CHAPTER Jumper and Connector Locations...
  • Page 206: Mainboard Layout

    Mainboard Layout ........5-3 Clearing Password Check and BIOS Recovery....5-7 Clearing the BIOS Passwords .
  • Page 207: Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Layout Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Code Component Code Component SPK1 Speaker cable SIM1 3G card connector connector PLED1/ Status indicators BTNCN1 Power button board CHLED1/ cable connector HLED1 CARD1 Memory card reader Keyboard cable connector TPMCN1...
  • Page 208 Table 5-1. Mainboard Top Code Component Code Component DMIC1 Microphone cable USBCN2 USB board cable connector connector CRT1 Monitor port RJ45 LAN cable connector LCD1 LCD cable connector Figure 5-2. Mainboard Bottom — UMA Table 5-2. Mainboard Bottom Code Component Code Component LOUT1...
  • Page 209 Table 5-2. Mainboard Bottom Code Component Code Component PCH1 Mobile Intel Express 3GLAN1 3G network module slot Chipset BAY1 ODD connector EXPC1 Express card slot BAT2 Second battery connector DCIN1 DC input cable connector Figure 5-3. Mainboard Bottom — Discrete Table 5-3.
  • Page 210 Table 5-3. Mainboard Bottom Code Component Code Component G2201 Clear BIOS password WLAN1 WLAN module slot hardware gap HDD1 HDD connector FAN1 Fan connector PCH1 Mobile Intel Express CPU1 CPU socket Chipset BAY1 ODD connector 3GLAN1 3G network module slot VGA1 ®...
  • Page 211: Performing A Bios Recovery

    Clearing Password Check and BIOS Recovery This section provides procedures for:  Clearing the BIOS passwords  Performing a BIOS recovery Clearing the BIOS Passwords To clear a lost BIOS password (user or supervisor password), you need to short the clear password hardware gap (G2201) located on the mainboard.
  • Page 212: Performing A Bios Recovery

    Performing a BIOS Recovery Boot Block An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS code, which will cause the system to go into an unbootable state. The BIOS boot block refers to a special BIOS program that can be used to boot up a system with minimum BIOS initialization.You need to access and execute the boot block to reboot the computer and recover the regular BIOS code.
  • Page 213 Performing a BIOS recovery NOTE: NOTE: Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery process. The function hotkey sequence Fn+Esc is used to enable the BIOS recovery process when system is powered On during BIOS POST.
  • Page 214 5-10 Jumper and Connector Locations...
  • Page 215 CHAPTER FRU List...
  • Page 216: Main Assembly

    TravelMate P643V/P643M/P643MG Exploded Diagrams ..6-4 Main Assembly ........6-4 LCD Assembly .
  • Page 217 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 218: Travelmate P643V/P643M/P643Mg Exploded Diagrams

    TravelMate P643V/P643M/P643MG Exploded Diagrams Main Assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Description Part Number TP board/bracket 56.V4M01.001 Upper case 60.V7HN1.00 Power button launch board 55.V7HN1.001 Keyboard KB.I140A.325 Battery pack BT.00605.073 Docking port rubber cover 47.V4B01.005 ODD plastic holder 42.V4B01.005...
  • Page 219: Lcd Assembly

    Table 6-1. Main Assembly Exploded Diagram Description Part Number ODD bezel 42.V4B01.004 ODD connector adapter 55.V7HN1.003 HDD rubber holder 42.V7EN1.002 HDD module KH.32008.024 USB board 55.V7HN1.002 Base door 42.V7HN1.001 Thermal module 60.V7JN1.001 Mainboard NB.V7J11.001 Lower case 60.V7HN1.001 TPM module NC.22911.002 Fingerprint board 55.V7EN1.001 LCD Assembly...
  • Page 220 Table 6-2. LCD Assembly Exploded Diagram Description Part Number LCD panel 6M.V7HN1.002 LCD bezel 60.V7HN1.004 Camera board 56.18012.461 LCD cover 60.V7HN1.005 LCD right hinge support 33.V4801.004 LCD right hinge bracket 34.4NP02.011 LCD-webcam coaxial cable 50.4SA05.011 LCD left hinge support 33.V4801.003 LCD left hinge bracket 34.4NP01.011 FRU (Field Replaceable Unit) List...
  • Page 221: Fru List

    FRU List Category Description Part No. ADAPTER ADP LITEON 65W 19V PA-1650-69AH, LOW PRO AP.0650H.002 ADP 65W 19V 3P LV5 A065R013H LOW PROFILE AP.06503.030 ADP 90W 19V 3P PA-1900-32AH LV5,LOW PROF AP.0900H.002 ADP 90W 19V 3P A090A029H LV5 LOW PROFILE AP.09003.025 BATTERY BTY PACK LI+ SANYO 6C 3.0AH SANYO...
  • Page 222 Category Description Part No. ASSY T/P BUTTON JIT BAD WI FP 55.V4M01.002 TPM MODULE FOR BAD50_HC NC.22911.002 TCM MODULE FOR BAD50_HC NC.22911.003 CABLES BAD40 DC-IN CABLE 50.4NP03.011 BAD40 DC-IN CABLE YY 50.4NP03.001 BAD40 DC-IN CABLE 90W 50.4NP14.011 BAD40 DC-IN CABLE 90W YY 50.4NP14.001 BAD40 FP FFC 50.4NP18.011...
  • Page 223 Category Description Part No. CODE SWISS 2.5A 250V 3P BK 27.01518.691 CODE 10A 250V 3P SWISS BK 27.01518.581 CORD ARGENTINE,10A 250V3G,1.8M 27.01518.0U1 CODE US 7A 125V BK 27.01518.641 CODE 10A 125V 3P US BK 27.01518.521 CORD_MM 7A250V 2P 1830 KOREAN 27.01518.531 CODE UK 2.5A 250V 3P BK 27.03118.001...
  • Page 224 Category Description Part No. CASE/COVER/BRACKET ASSEMBLY BA40_EXP_DUMMY_CARD 42.V4801.004 BAD40_DUMMY_CARD 42.V4801.003 BAD40_WIRELESS_DOOR_ASSY 42.V4M01.002 ASSY 60 BAD40-HC BIG DOOR 42.V7HN1.001 ASSY 60 BAD40-HC LCASE 60.V7HN1.001 BAD40_SPK 23.V4801.001 ASSY 60 BAD40-HC UCASE 60.V7HN1.002 BAD50_ODD_CHASSIS 42.V4B01.005 BAD50_ODD_BEZEL_SUBASSY 42.V4B01.004 BAD50_2ND_BATT_BEZEL 42.V4801.006 BAD40_NEW_DASP_HOLDER 42.V7EN1.002 6-10 FRU (Field Replaceable Unit) List...
  • Page 225 Category Description Part No. BAD40 LCD HINGE_L-SZS 34.4NP01.011 BAD40 LCD HINGE_L_LH 34.4NP01.001 BAD40 LCD HINGE_R_SZS 34.4NP02.011 BAD40 LCD HINGE_R_LH 34.4NP02.001 HINGE SUPPORT L_BAD40 33.V4801.003 HINGE SUPPORT R_BAD40 33.V4801.004 60_LCD_BEZEL_BAD40HC 60.V7HN1.004 ASSY_BAD40-HC_60_PANEL_NO3G 60.V7HN1.005 CAMERA CAMERA 1.0M_HD 11P2SF167 LITEON 56.18012.461 CAMERA 1.0M_HD CNFB1D921004970LH 56.18006.461 CHICONY CAMERA 1.0M_HD HF1016-A21U-OV02 SUYIN...
  • Page 226 Category Description Part No. HDD/HARD DISK DRIVE HDD 320GB WD WD3200BPVT-22JJ5T0 5.4K AF KH.32008.024 HDD 320GB WD WD3200BPVT-22JJ5T0 5.4K AF KH.32008.024 HDD 500GB SEAGATE ST9500325AS 5400RPM KH.50004.003 HDD 500GB TSB MK5059GSXP HF 4K 5.4K KH.50001.017 HDD 500GB SEAGATE ST9500325AS 5400RPM KH.50004.003 HDD 500GB TSB MK5059GSXP HF 4K 5.4K KH.50001.017...
  • Page 227 Category Description Part No. KB 9Z.N6HPW.10E ITALIAN 89KEY BW4P KB.I140A.336 KB 9Z.N6HPW.10J JP 93KEY BW4P KB.I140A.337 KB 9Z.N6HPW.10K KOREA BW4P KB.I140A.338 KB 9Z.N6HPW.10N NORWEGIAN 89KEY BW4P KB.I140A.340 KB 9Z.N6HPW.11K NORDIC BW4P KB.I140A.339 KB 9Z.N6HPW.106 PORTUGAL 89KEY BW4P KB.I140A.341 KB 9Z.N6HPW.10R RUSSIAN BW4P KB.I140A.342 KB 9Z.N6HPW.11F SLOVENIA 89KEY BW4P KB.I140A.343...
  • Page 228 Category Description Part No. MEMORY SODIMM 2G NT2GC64B88G0NS-CG DDR3 KN.2GB0G.031 1333MHZ SODIMM 2G AD73I1B0873EV DDR3 1333MHZ KN.2GB03.025 SODIMM 2G HMT325S6CFR8C-H9 DDR3 KN.2GB0C.008 1333MHZ SODIMM 4G NT4GC64B8HG0NS-CG DDR3 1333 KN.4GB0C.001 SODIMM 4G ACR512X64D3S13C9G DDR3 KN.4GB03.009 1333MHZ SODIMM 4G AD73I1C1674EV DDR3 1333MHZ KN.4GB07.001 MICROPHONE MICROPHONE BAD40HC MEMS ARRAY...
  • Page 229 CHAPTER Test Compatible Components...
  • Page 230: Microsoft Windows 7 Environment Test

    Microsoft Windows 7 Environment Test ....7-4...
  • Page 231: Test Compatible Components

    Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 232: Microsoft Windows 7 Environment Test

    Microsoft Windows 7 Environment Test Vendor Type Description Part No. Adapter 10001023 LITE-ON 65W_HF Adapter LITE-ON 65W_HF 19V AP.06503.030 1.7x5.5x11 Yellow PA-1650-69AH, low profile HSF LF 60016453 CHICONY 65W_HF Adapter Chicony Power 65W_HF 19V AP.0650H.002 POWER 1.7x5.5x11 Yellow CPA09-A065N1, LV5, low profile & HSF (A065R013H) 10001023 LITE-ON 90W_HF Adapter LITE-ON 90W_HF 19V...
  • Page 233 Vendor Type Description Part No. 10001067 INTEL Ci52540M CPU Intel Core i5 i5-2540M PGA 2.6G KC.25401.DMP 35W 2/4 10001067 INTEL Ci53210M CPU Intel Core i5 i5-3210M PGA 2.5G KC.32101.DMP 1600 35W Ivy Bridge 10001067 INTEL Ci53320M CPU Intel Core i5 i5-3320M PGA 2.6G KC.33201.DMP 1600 35W Ivy Bridge 10001067 INTEL...
  • Page 234 Vendor Type Description Part No. 60001994 WD N320GB5 HDD WD 2.5" 5400rpm 320GB KH.32008.024 .4KS_4K WD3200BPVT-22JJ5T0, ML320S-AF2, 320G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 60001994 WD N320GB7 HDD WD 2.5" 7200rpm 320GB KH.32008.021 .2KS WD3200BEKT-22PVMT0, MX320S, 320G/P SATA 16MB LF F/W:01.01A01 60002036 SEAGATE N500GB5 HDD SEAGATE 2.5"...
  • Page 235 Vendor Type Description Part No. 60002005 HGST SG N750GB5 HDD HGST 2.5" 5400rpm 750GB KH.75007.004 .4KS_4K HTS547575A9E384, Jet B, 375G/P SATA 8MB LF F/W:DA3872 60001994 WD N750GB5 HDD WD 2.5" 5400rpm 750GB KH.75008.011 .4KS_4K WD7500BPVT-22HXZT3, ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 60001994 WD N750GB5...
  • Page 236 Vendor Type Description Part No. 60001993 NANYA SO4GBIII Memory NANYA SO-DIMM DDRIII KN.4GB03.009 1333 4GB NT4GC64B8HG0NS-CG LF+HF 46nm 60002050 MICRON SO4GBIII Memory MICRON SO-DIMM DDRIII KN.4GB04.005 1333 4GB MT16KTF51264HZ-1G4M1 LF+HF 256*8 46nm V79D 60024207 SO4GBIII Memory KINGSTON SO-DIMM DDRIII KN.4GB07.001 KINGSTON-FAR 1333 4GB ACR512X64D3S13C9G EAST...
  • Page 237 NB Chipset Intel CS HM77 Chief River KI.G7501.002 10001067 INTEL QM77 NB Chipset Intel CS QM77 KI.G7501.003 Keyboard 60004864 DARFON BW4P_A1 Keyboard ACER BW4P_A10B BW4P KB.I140A.265 Internal 14 Standard Black NONE Y2010 Acer Legend Painting 60001948 BCM5776 Broadcom BCM57761 NI.22400.056 BROADCOM...
  • Page 238 Vendor Type Description Part No. PLM00014 ODM 5 in 5 in 1-Build in MS, MS Pro, SD, SC, XD CR.21500.013 1-Build in Finger Print PLM00019 LTT ES603-W LTT ES603-WB w/o ROM FP.22000.012 B w/o Software 10000981 MISC McAfee Antivirus application McAfee SR.23900.001 PLM00030 Nuvoton NPCT420...
  • Page 239 Vendor Type Description Part No. 10000981 MISC W7PR64 Microsoft OS Win7 Pro W7PR64X CD.W7P01.004 10000981 MISC W7PR64 Microsoft OS Win7 Pro W7PR64XEM CD.W7P01.020 10000981 MISC W7PR64 Microsoft OS Win7 Pro W7PR64XIN CD.W7P01.012 10000981 MISC W7PR64 Microsoft OS Win7 Pro W7PR64XRU CD.W7P01.010 10000981 MISC W7PR64...
  • Page 240 7-12 Test Compatible Components...
  • Page 241 CHAPTER Online Support Information...
  • Page 243: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 244 Online Support Information...

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