Table of Contents
Advertisement
Table 17. LCD Message Troubleshooting (continued)
Displayed Message
ERROR: DRAM AT
ADDRESS XXXXXXXX
ERROR: FLASH
DID NOT PROGRAM
ERROR: IPDS needs
300 DPI Head
ERROR: NO DRAM
DETECTED
ERROR: PROGRAM
NEEDS MORE DRAM
ERROR: PROGRAM
NEEDS MORE FLASH
ERROR: PROGRAM
NOT COMPATIBLE
ERROR: PROGRAM
NOT VALID
ERROR: SECURITY PAL
NOT DETECTED
ERROR: SHORT AT
ADDRESS XXXX
ERROR: WRITING
TO FLASH
Can User
Explanation
Correct?
Yes/No
The printer found a defective
memory location.
Yes/No
The printer encountered an
error trying to program flash
memory.
Yes
The printer has detected a
203 DPI printhead installed
with IPDS software
downloaded. IPDS software
only supports the 300 DPI
printhead.
Yes/No
The printer could not find any
DRAM.
Yes/No
The printer requires more
DRAM memory in order to
run the downloaded
program.
Yes/No
The printer requires more
flash memory in order to run
the downloaded program.
Yes
The printer is not compatible
with the downloaded
program.
Yes
The printer does not see a
program in flash memory.
Yes/No
The security PAL is not
present or has failed.
Yes/No
Hardware failure in DRAM or
Main PCBA controller
circuitry.
Yes/No
Hardware or software fault in
flash memory.
Fault Messages
Solution
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer and replace the
203 DPI printhead with a 300 DPI
printhead.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
Power off the printer for 15 seconds,
then power back on. If the problem
persists, contact your authorized
customer service representative.
327
Advertisement
Table of Contents
