Troubleshooting For Npm - Tally Xpress T9412i Network User's Manual

print job.
NIC Loses Its File Server Connection: If the network
printer loses its connection to the file server, it will take
approximately 5–10 minutes to reconnect. If the
connection is not made after a reasonable amount of
time, check the error conditions to troubleshoot the
problem.
Unable to Print from a Different Context: You can
print from any context providing you have sufficient
rights to the print queue context.
54 Appendix A, Troubleshooting
T
ROUBLESHOOTING FOR
Symptom Possible Cause or Resolution
Printer is not receiving 1. Use Network Printer Manager to confirm
that the IPX configuration is correct and a
print jobs from
print queue is serviceable.
NetWare clients
2. Use Pconsole or Nwadmin to inspect the
printer's configuration.
Printer does not print 1. Use Network Printer Manager to determine
if the printer is installed.
jobs from Win32
2. Inspect NIC settings.
clients
Printer does not 1. Inspect the connection at NIC.
2. Inspect NetWare file server consoles for
appear in Network
error messages.
Printer Manager
3. Assure the printer is on.
4. Click refresh.
During Network Printer 1. Assure a previous copy of Network Printer
Manager has been removed.
Manager installation,
2. Assure the computer is restarted after
"Unable to copy
removal.
sammon.dll" message
3. If problem continues, remove the
appears
sammon.dll file. It is located at in the
\\windows\system directory.
4. Then restart the computer.
"Unable to configure Assure the computer was restarted after
printer notifications" Network Printer Manager was installed.
message appears
while Network Printer
Manager is running.
"Unable to add the 1. Assure the computer was restarted after
Network Printer Manager was installed.
Port List..." message
2. Assure the computer has the TCP\IP or
appears when using
IPX\SPX network protocol stacks running.
the Network Printer
Manager to add a
printer port.
NPM