Find The Cause; Faults And Possible Causes; Do You Need More Help - Medion P3 Revision 22 Operating Instructions Manual

21.2. Find the cause

Start by carefully checking all the cable connections. If the indicator lamps are not
on, ensure that the PC and all peripheral devices are connected to the power sup-
ply.
• Check the plug, power cable and all switches in the socket circuit.
• Turn off the PC and check all cable connections. If the PC is connected to periph-
eral devices, check all cable connections. Do not swap around the cables for the
various devices, even if they look alike. The polarity of the various cables may be
different. Once you have ensured that the device is powered and all connections
are intact, then switch the PC back on.

21.3. Faults and possible causes

The screen is black.
 Check that the PC has not gone into hibernation.
Wrong time and date displayed.
 Click the clock display in the taskbar. Select Change date and time option and en-
ter the correct values.
Cards in the card reader are assigned a different drive letter after rebooting.
 This can happen when the card reader updates its slot during system start up.
New IDs may then be assigned which can lead to different drive letters for some
cards.
No data can be read by the optical drive.
 Check whether the disc has been inserted correctly.
Mouse does not work.
 Check the cable connection.
Insufficient hard disk space.
 Audio or video recordings require a lot of storage space (up to approx. 1.2 GB/
hour) Backup any unnecessary files to CD-Rs, DVDs or other external media.
The PC does not boot.
 If all the cable connections are correct, try resetting the PC mains adapter. Set
the power switch on the back of the PC to the 0 position (OFF). Then hold down
the main switch on the front for 10 seconds. Wait another 5 seconds and restart
the PC.
Apps (e.g. the weather app) can not be displayed as live tiles.
 Check the date, time zone and time.

21.4. Do you need more help?

You've checked through the suggestions in the previous section and you're still hav-
ing problems with your device? Then call the hotline in the country where you pur-
chased your PC. You can find the relevant telephone numbers on the inside cover of
these operating instructions.
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