Customer Service; What To Do In Case Of Hardware Problems; Find The Cause; Faults And Possible Causes - Medion P5110 D User Manual

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Customer service

Customer service

What to do in case of hardware problems

Malfunctions can sometimes have different causes, so we have included a
guide that might help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you
out. Just give us a call!

Find the cause

Start by carefully checking all the cable connections. If the indicator lights
are not working, ensure that the PC and all peripheral devices are correctly
connected to the power supply.
− Check the mains socket, mains cable and all of the switches in the main
socket's circuit.
− Turn off the PC and check all cable connections.
− Do not swap around the cables for the various devices, even if they look
exactly the same. The polarity of the various cables may be different.
− Once you have ensured that the power supply to the device is working
correctly and all connections are intact, then switch the PC back on.

Faults and possible causes

The screen is black.
− Make sure that your PC is not in hibernate mode.
Wrong time and date displayed.
− Click the clock display in the taskbar. Select the option Change date and
time settings... and then set the correct values.
The cards in the card drive will be allocated a different drive letter after
the reboot.
− This can happen if the card reader updates its slot during system start-up.
New IDs are issued, if required, which can lead to some cards having new
drive letters.
No data can be read by the optical drive.
− Check whether the disc has been inserted correctly.
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