Faq - Frequently Asked Questions; Customer Service; What To Do In Case Of Hardware Problems; Find The Cause - Medion F2 Revision 22 Operating Instructions Manual

17. FAQ - Frequently Asked Questions

Where can I find the necessary drivers for my PC?
• The drivers can be found in the second hard drive partition in the Drivers and
Tools folders.
What is Windows activation?
• You will find a relevant section in these operating instructions containing de-
tailed information on this topic.
How do I activate Windows?
• Windows is activated automatically as soon as an Internet connection is establis-
hed.
How do I activate Windows without an Internet connection?
• Windows can also be activated over the telephone. Follow the instructions in the
section Windows activation to activate Windows by telephone.
When is restoring factory settings recommended?
• This method should only be selected as a last resort. Read about the alternatives
in the System restore section.
How do I perform a data backup?
• Perform a backup or backup synchronisation of selected data onto external me-
dia to familiarise yourself with the technology. A backup is of no use if you are
unable to recover the data or if the medium is faulty or is no longer available.
Why do I need to reinstall my USB device even though I have already done it?
• If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
a new device and tries to reinstall it.
• Use the installed driver or connect the device to the port on which it was origi-
nally installed.

18. Customer service

18.1. What to do in case of hardware problems

Malfunctions can sometimes have different causes, so we have included a guide
that might help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just
give us a call!

18.2. Find the cause

Start by carefully checking all the cable connections. If the indicator lights are not
working, ensure that the PC and all peripheral devices are correctly connected to
the power supply.
 Check the mains socket, mains cable and all of the switches in the main socket's
circuit.
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