Clear Cmos (Optional); Faq - Frequently Asked Questions; Customer Service; First Aid In The Case Of Hardware Problems - Medion Multimedia PC Operating Instructions Manual

18.6. Clear CMOS (optional)

PLEASE NOTE!
If, contrary to expectations, you have changed settings that result in the PC becoming unstable, you can delete the
CMOS memory using the Clear CMOS button and restore UEFI to its factory settings.
19. FAQ – Frequently asked questions
Do I need to install the discs supplied?
− No All programs are preinstalled. The discs are provided as backup copies only.
Where can I find the necessary drivers for my PC?
− The drivers can be found in the second hard drive partition in the
Drivers and Tools folders.
What is Windows activation?
− You will find a relevant section in these operating instructions containing detailed information on this topic.
How do I activate Windows?
− Windows is activated automatically as soon as an Internet connection is established.
How do I activate Windows without an Internet connection?
− Windows can also be activated over the telephone. Follow the instructions in the Windows Activation section to acti-
vate Windows by telephone.
When is restoring factory settings recommended?
− This method should only be selected as a last resort. Read about the alternatives in the System Recovery section.
How do I perform a data backup?
− Perform a backup or backup synchronisation of selected data onto external media to familiarise yourself with the tech-
nology. A backup is of no use if you are unable to recover the data or if the medium is faulty or is no longer available.
Why do I need to reinstall my USB device even though I have already done it?
− If the device is not operated on the same USB port as the one it was installed in, it automatically receives a new identifi-
er. The operating system then treats it like a new device and tries to reinstall it.
− Use the installed driver or connect the device to the port on which it was originally installed.

20. Customer service

20.1. First aid in the case of hardware problems

Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We have inclu-
ded a brief troubleshooting guide below which may help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just give us a call!

20.2. Find the cause

Start by carefully checking all the cable connections. If the indicator lamps are not on, ensure that the PC and all peripheral
devices are connected to the power supply.
• Check the plug, power cable and all switches in the socket circuit.
• Turn off the PC and check all cable connections. If the PC is connected to peripheral devices, check all cable connections.
Do not swap around the cables for the various devices, even if they look alike. The polarity of the various cables may be dif-
ferent. Once you have ensured that the device is powered and all connections are intact, then switch the PC back on.

20.3. Faults and possible causes

The screen is black.
 Check that the PC has not gone into hibernation.
Cards in the card reader are assigned a different drive letter after rebooting.
 This can happen when the card reader updates its slot during system start up. New IDs may then be assigned which can
lead to different drive letters for some cards.
No data can be read by the optical drive.
 Check whether the disc has been inserted correctly.
Mouse does not work.
 Check the cable connection.
Insufficient hard disk space.
 Audio or video recordings require a lot of storage space (up to approx. 1.2 GB/hour) Backup any unnecessary files to CD-Rs,
DVDs or other external media, e.g. the MEDIONHDDrive 2Go super speed hard drive.
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