Blank Display; Keypad Does Not Respond; Transactions Fail To Process - VeriFone e335 Installation Manual

T G
ROUBLESHOOTING UIDELINES

Blank Display

Blank Display
Keypad Does
Not Respond
CAUTION
Transactions
Fail To Process
32
315 I
E NSTALLATION
When the e335 display screen does not show correct or clearly readable
information:
•
Check device power connection.
•
Remove and reapply power to the device.
•
Check if the iPad mini device is properly installed.
•
Place a paper clip or a similar tool in the hole located at the bottom of the e335
to press the Reset Button inside to reset the device.
•
If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
•
Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
Check if the iPad mini is properly installed.
•
If the problem persists, contact your local VeriFone representative.
•
Place a paper clip or a similar tool in the hole located at the bottom of the e335
to press the Reset Button inside to reset the device.
Do NOT paste anything on the keypad surface to avoid malfunction.
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
The side of the card where the black magnetic stripe is should be visible.
Insert the magnetic stripe card from the top of the device going downwards in
a smooth and continuous manner (see
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Contact your VeriFone distributor or service provider.
G
UIDE
Transactions Fail To
Figure 13).