Table of Contents
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Table of Contents
Related Manuals for VeriFone e335
Summary of Contents for VeriFone e335
- Page 1 Installation Guide ’ , VeriFone Part Number DOC087-053-EN-A, Revision A...
- Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Installing/Replacing an MSAM Card........14 Installing/Removing an iPad mini into the e335 ......15 Manually Starting and Shutting Down the e335 . - Page 4 H AP T ER VeriFone Service Returning a Device for Service........27 and Support Accessories and Documentation .
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Page 5: Preface
REFACE This guide is your primary source of information for setting up the e335. Audience This guide is useful for anyone installing a e335 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:... -
Page 6: Conventions And Acronyms
Acronym Definitions Acronym Definitions Alternating Current Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization Payment Card Industry PIN Entry Device Personal Identification Number Universal Serial Bus VeriFone Part Number 335 I NSTALLATION UIDE... -
Page 7: Hapter
POS solution ideal for consumer-facing and merchant-facing retail integrated applications. Some of the e335’s key features include: fast processor, large memory, the latest PCI 3.0 security, integrated 2D laser barcode imager, capacitive-touch encrypted PIN pad, integrated contactless and NFC-ready. It also features a crisp 128 x 32 display and a spill-resistant capacitive keypad. -
Page 8: Device Overview Features And Benefits
EVICE VERVIEW Features and Benefits Features and The e335 allows for interaction with customers wherever they may be to assist Benefits them in checking product features, performing sales transactions on the spot, or confirm pricing with the 2D barcode imager. -
Page 9: Hapter
Installing/Replacing an MSAM Card • Installing/Removing an iPad mini into the e335 • Manually Starting and Shutting Down the e335 • Connecting the e335 to a Power Source or a Host Computer • Using the Gang Charger • Understanding LED Color Behavior •... -
Page 10: Environmental Factors
PIN entry. • Hand the e335 directly to the cardholder for PIN entry. • Encourage the cardholder to hold the e335 close to avoid others to see the information entered. Electrical • Avoid using this product during electrical storms. -
Page 11: Unpacking The Shipping Carton
Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The e335 is a secure product and any tampering may prevent normal operation. To unpack the Remove and inspect the following items: shipping carton •... -
Page 12: Examining Device Features
EVICE ETUP Examining Device Features Examining Before you continue the installation process, familiarize yourself with the features Device Features of the e335. (See Figure 2 Figure Front View The front panel includes the following features: SAM COMPARTMENT LIGHTNING CONNECTOR ACTION... - Page 13 • A kickstand that allows for hands free activities such as typing and viewing. You can also use the kickstand to stabilize the e335 when placed on a table or countertop during charging or when connected to a computer. To use the kickstand, hook your finger under the latch and then pull the stand inwards, all the way towards the keypad.
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Page 14: Installing/Replacing An Msam Card
EVICE ETUP Installing/Replacing an MSAM Card Installing/ When you first receive your e335, you may need to install an MSAM card or you Replacing an may need to replace an old card. MSAM Card Observe standard precautions when handling electrostatically sensitive devices. -
Page 15: Installing/Removing An Ipad Mini Into The E335
Installing/Removing an iPad mini into the e335 Installing/ The e335 cannot be used as a standalone device. To be able to scan barcodes Removing an and process credit card payments, you need to attach an iPad mini to the e335. -
Page 16: Manually Starting And Shutting Down The E335
Similarly, the e335 automatically turns off when the iPad mini is inactive. Shutting Down e335 • To reset or manually turn the e335 on, place a paper clip or a similar tool in NOTE the hole located at the bottom of the e335 to press the reset button. •... - Page 17 Plug the VeriFone-certified wall-mount charger into a wall outlet or powered to a Wall-mount surge protector. Charger Insert the Micro-USB cable into the port located on the side of the e335. ’ , Figure 7 Connecting the e335 to a Wall-mount Charger To Connect the e335 Connect the Micro-USB cable into the port located on the side of the e335.
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Page 18: Using The Gang Charger
Plug the other end of the wall charger to the DC IN port on the Gang Charger. NOTE Make sure that the screw on the e335 is properly fastened to prevent damage to charging cradle or the screw itself. Figure 9... -
Page 19: Using Multiple Gang Chargers
EVICE ETUP Using the Gang Charger Using Multiple Gang If you need to charge more than five e335 devices, you can connect up to four Chargers e335 gang chargers in a daisy chain pattern. To connect multiple Plug the wall-mount charger to an external power source and connect it to the gang chargers main Gang Charger. -
Page 20: Understanding Led Color Behavior
EVICE ETUP Understanding LED Color Behavior Understanding The following table shows the behavior of the LEDs during various system power LED Color states. Behavior Charging Deep Battery Battery Normal Timer Fault / System LED Behavior Sleep Charging Operation Battery Fault All LEDs are turned off Red, 4Hz rate, 50% duty cycle Battery low condition: battery voltage <3.65V... -
Page 21: Using The Magnetic Stripe Reader
SIM card, refer to the appropriate Apple documentation or visit the Apple Web site. Using the CTLS The e335 supports contactless credit or debit card transactions. Reader To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD with a CTLS symbol. -
Page 22: Using The Barcode Reader
EVICE ETUP Using the Barcode Reader Using the The two Action buttons located on either side of the e335, activate the barcode Barcode Reader reader (see Figure To scan barcodes Press either button to scan barcodes. Point the laser to the target code, adjusting the position as necessary. -
Page 23: Hapter
Specifications This chapter discusses power requirements, dimensions, and other specifications of the e335 device. Power Charging via Micro-USB to computer system or VeriFone-certified power adapter: 5V DC, 2 A Charging via dedicated e335 Gang Charger: 12V DC, 5 A Temperature •... - Page 24 PECIFICATIONS Weight 335 I NSTALLATION UIDE...
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Page 25: Hapter
Do not spray cleaners or other solutions directly onto the keypad or device display. Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. Reader For smart card reader service, contact your VeriFone distributor or service provider. 335 I NSTALLATION UIDE... - Page 26 AINTENANCE Smart Card Reader 335 I NSTALLATION UIDE...
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Page 27: Hapter
NOTE representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for Get the following information from the printed labels at the back of each e335 service to be returned: • Product ID, including the model and part number. For example, “e335” and “M087-XXX-XXX-XXX.”... -
Page 28: Accessories
• Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e335 you return to VeriFone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. -
Page 29: Battery Pack Instructions
ERVICE AND UPPORT Battery Pack Instructions Battery Pack Dispose of the battery pack in accordance with all national, state, and local laws Instructions and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. CAUTION There is a risk of explosion if the battery is replaced by an incorrect type. - Page 30 ERVICE AND UPPORT Battery Pack Instructions 335 I NSTALLATION UIDE...
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Page 31: Hapter
Device Display • Recharge the battery. Does Not Show • Connect the e335 into a known-good power supply (if available) to see if this Correct/ clears the problem. Readable Info • If the problem persists, contact your local VeriFone representative for assistance. -
Page 32: Blank Display
• Check if the iPad mini device is properly installed. • Place a paper clip or a similar tool in the hole located at the bottom of the e335 to press the Reset Button inside to reset the device. •... - Page 33 ROUBLESHOOTING UIDELINES Transactions Fail To Process 315 I NSTALLATION UIDE...
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Page 34: E 335 I Nstallation G Uide
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com e335 Installation Guide VeriFone Part Number DOC087-053-EN-A, Revision A...
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