Battery Does Not Charge; Blank Display; Printer Does Not Print - VeriFone VX 675 Installation Manual

T G
ROUBLESHOOTING UIDELINES

Battery Does Not Charge

Battery Does Not
Charge
NOTE

Blank Display

Printer Does Not
Print
42
VX 675 I
NSTALLATION
The VX 675 battery must initially receive a full charge to ensure proper operation.
•
Allow the VX 675 terminal to remain connected to the power pack for 6 hours
to ensure the battery receives a full charge.
•
Li-ion batteries are not affected by shallow charging. Furthermore, when the
terminal has no external power source or battery the coin cell battery provides
power to the security circuit.
•
Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
•
Conserve battery power by turning the VX 675 terminal off when not in use.
Keep the Li-ion battery inserted in the terminal and power up the terminal
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching USB end of the power
pack to the terminal and plugging the other end of the power pack into a wall
outlet.
•
The VX 675 terminal automatically shuts off when the battery reaches the
critically low charge state. If this occurs, the battery must recharge a minimum
of 1/2 hour before it can power the terminal. It may take several recharge
attempts to reset the safety circuit when charging a battery that has been
discharged below this critical state.
When the VX 675 terminal display screen does not show correct or clearly
readable information:
•
The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
G
UIDE