VeriFone Topaz XL Training Manual
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VeriFone Topaz XL Training Manual

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Topaz XL
Associate Training Guide
888-PCS-91254
Verifone Topaz XL Training Guide
Revised 5-1-2013
©2013 Verifone, Inc.

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Summary of Contents for VeriFone Topaz XL

  • Page 1 Topaz XL Associate Training Guide 888-PCS-91254 Verifone Topaz XL Training Guide Revised 5-1-2013 ©2013 Verifone, Inc.

  • Page 2: Table Of Contents

    Topaz XL Table of Contents Associate Training Contents Getting Started with Topaz XL .................... 4 Logging on to the Topaz ....................4 Menu Navigation......................5 Report Manager ......................6 Fuel Manager ........................6 Maintenance ........................6 Network Manager ....................... 7 Sales Functions ........................
  • Page 3 System Information and Peripheral Troubleshooting ............17 System Identification ....................17 Peripheral Maintenance and Troubleshooting ..............17 Changing Paper in the Thermal Receipt Printer ............17 Scanner Troubleshooting ....................17 Cash Drawer Troubleshooting ..................18 P a g e ©2013 Verifone, Inc.

  • Page 4: Getting Started With Topaz Xl

    Getting Started with Topaz XL Logging on to the Topaz 1. Touch the screen 2. At the login prompt, enter an ID and password and press [Enter] P a g e ©2013 Verifone, Inc.

  • Page 5: Menu Navigation

    The menu screen will appear by choosing the “CSR Functions” button from Sales mode or after logging in, choosing “Non-Sales Functions”. The available sub-menus within the Topaz include Reports, Fuel Manager, Maintenance and Network Manager. Each of these sub-menus may change based on application and version. P a g e ©2013 Verifone, Inc.

  • Page 6: Report Manager

    Maintenance screen. Some functions within the Maintenance menu will only appear when logged in with a back door password. These functions are typically for managers and VASC personnel only. P a g e ©2013 Verifone, Inc.

  • Page 7: Network Manager

    After selecting Open New Till, the Topaz will prompt you to enter the beginning drawer amount for Cash. Enter the amount either on the keyboard or the touch screen number pad. P a g e ©2013 Verifone, Inc.
  • Page 8 These may include PLU, Department, Menu, MOP and Function keys. Each Topaz XL screen supports up to 77 touch screen soft keys. Fuel may be manipulated through the touch screen. In the example to the left, fueling point 1 has begun fueling.
  • Page 9 Department sales may be entered by typing the amount of a sale and pressing a department soft key or by typing the amount of a sale and pressing the other department key and choosing the department desired. P a g e ©2013 Verifone, Inc.

  • Page 10: Cashier Training Checklist

    1. Scan the bar code on the item 2. Tender out the sale PLU Sales (non-scanned) 1. Touch the PLU soft key on the touch screen or key on the keyboard 10 | P a g e ©2013 Verifone, Inc.

  • Page 11: Plu Sales (With Quantity)

    2. Touch the department button on the touch screen or the department button on the keyboard or the Other Department key and choose the department 3. Tender out the sale Price Override 11 | P a g e ©2013 Verifone, Inc.

  • Page 12: Using Easy Id For Age Verification

    Manual Card Entry NOTE: This process should be used only when credit card swipe has failed at both the PIN Pad and the Topaz 1. Type the card number 2. Press [Enter] 12 | P a g e ©2013 Verifone, Inc.

  • Page 13: Receipt Reprints

    4. Press the [Cash] button on the keyboard 5. From this point the receipt will show in the main ticket print menu for reprinting Fuel Icons and Fuel Transactions Fuel Sales Information 13 | P a g e ©2013 Verifone, Inc.

  • Page 14: Dcr Icons

    2. Press the [Prepay] button on the keyboard 3. Enter the amount to prepay and press the method of payment key 4. Press [Total] 5. Enter the amount and press the method of payment key. 14 | P a g e ©2013 Verifone, Inc.

  • Page 15: Moving Pre-Pay Fuel Sales

    1. Key the amount of the money order 2. Press the [Money Order] department key 3. Tender out the sale 4. Process the money order through the money order device as normal 15 | P a g e ©2013 Verifone, Inc.

  • Page 16: Lottery Sales

    1. Press the appropriate Car Wash key on the touch screen 2. Press the [Total] key 3. Tender out the sale Note: The car wash code will be printed on the customer receipt 16 | P a g e ©2013 Verifone, Inc.

  • Page 17: System Information And Peripheral Troubleshooting

    2. If no power, report to your manager or the help desk for further instruction 3. No cables are to be reseated without direction of a manager or the help desk 17 | P a g e ©2013 Verifone, Inc.

  • Page 18: Cash Drawer Troubleshooting

    5. Replace drawer by lining up the insert with the tracks inside the drawer casing and apply firm pressure until closed. 6. If the issue is not resolved, contact a Manager or the Help Desk 18 | P a g e ©2013 Verifone, Inc.

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