Basic Troubleshooting Tips - Polycom BUSINESS VOICEEDGE VVX310 series User Manual

DOWNLOAD & CONFIGURE THE TELEPHONY TOOLBAR
The Business VoiceEdge Unified Communication package includes a Telephony
Toolbar that is fully integrated with Microsoft
Telephony Toolbar resides in Microsoft Outlook and Internet Explorer™ and allows for
click-to-dial functionality from existing Outlook contacts or from phone numbers on a
Web page, as well as advanced feature control and setup.
Downloading the Telephony Toolbar
• Visit business.comcast.com/bveportal, click downloads, then click Telephony
Toolbar to run the exe.
Configuring the Telephony Toolbar
Click the Options
•
• Enter your username and password found in your Toolbar Credentials email, check
the "Save Username and Password" boxes and click OK.
V E MOBILE APP
OICE DGE
The VoiceEdge Mobile App lets you make calls from your smartphone using your
VoiceEdge business number, just as if you were in your office. You can check your
business voicemail, set your smartphone and other phones as your ring to devices,
change and record your voicemail greetings, see your call logs, and have easy access
to your VoiceEdge phone directory, all from your smartphone.
Following are some of the other features that the VoiceEdge Mobile App provides:
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The Business VoiceEdge Mobile App integrates the Business
VoiceEdge phone with your iPhone or Android. The VoiceEdge
Mobile App is free but you must have a Business VoiceEdge Unified
Communication seat to use this application.

BASIC TROUBLESHOOTING TIPS

I have one phone that will not ring (calls may be going directly to Voicemail).
• Check to see if Do Not Disturb is set either on the phone or using the Toolbar.
• Check to see if line is Call Forwarded to another number.
• Check to see if line is set to "All Calls go to Voicemail".
CB_BVE_BRO_Rev_0715.indd 5
button from the Toolbar. Click the Account icon.
Use the keypad for extension dialing
Record and select your VoiceEdge No Answer greetings
Get notifications when you have an incoming call and new voicemail
Turn Do Not Disturb on and off for privacy
Get notified if service is set in a way that may result in missed calls
Move calls to the phone of your choice while a call is in progress with
a swipe of the finger
Outlook and Internet Explorer™ . The
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5/7/15 12:35 PM