Additional Resources - Polycom BUSINESS VOICEEDGE VVX310 series User Manual

The user has forgotten or lost their End User Portal or Toolbar password.
• Reset the password to a generic password
using the Tech Admin Portal.
• This can be done in the Password section of
the User Profile area in the Tech Admin Portal.
• Password must be at least 8 characters long
and contain at least one uppercase, one
lowercase and numeric character.
The user has forgotten or lost their Voicemail PIN to access their Voicemail box.
• Reset the password to a generic password
using the Tech Admin Portal.
• This can be done in the Voicemail PIN
section of the User Profile area in the Tech
Admin Portal.
• PIN must be a 4 to 8 digit number.

ADDITIONAL RESOURCES

Visit business.comcast.com/getstarted
• Tech Admin User Guide for VoiceEdge group features, including call queues, Hunt
Groups, managing Auto Attendants, Hoteling, call pick up groups and more.
• End User, Reception Console, VoiceEdge Softphone, VoiceEdge Mobile
Application and Call Detail Record guides.
• Online forum community to find answers or post questions.
• Free online training sessions that give you access to Comcast Business trainers —
learn about features and ask questions in a small training session.
• Additional recordings, videos and tutorials to ensure you and all the users in your
company have what you need to optimize VoiceEdge services.
For 24x7x365 support, or to add or change services, please call 877-761-7401.
ADDITIONAL
BUSINESS SERVICES
In addition to Business VoiceEdge, you may have one of our other business services.
To learn more, visit business.comcast.com.
BUSINESS VOICE
With your Comcast Business Voice service, you will enjoy the convenience of staying
connected with high quality and robust voice service. Additionally, many Business
VoiceEdge customers have Business Voice lines to connect with alarm, elevator, fax or
other devices. For information, visit business.comcast.com/help.
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for additional VoiceEdge resources, including:
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