Polycom BUSINESS VOICEEDGE VVX310 series User Manual page 4

• Change Login Ids, passwords and directory names
• Reset User Voicemail, Feature Portal/Toolbar passwords
• Access Voicemails and Voicemail settings for Standalone Voicemail boxes
NOTE: Users will need to set up voicemail to change the initial passcode and also log into the
VoiceEdge portal to set up initial security questions before the Tech Admin can make changes.
The Tech Admin can also access the Group Account area of the Tech Admin portal.
This area will allow the Tech Admin to modify the following:
• Auto Attendant settings
• Hunt Group settings
• Call Queue settings
• Create and modify Time Schedules and
Holiday Schedules
• Control all Music on Hold settings
• Access Call Detail Records
• Allow or deny users access to International Long distance
The Tech Admin can also change Users extension numbers and usernames (along
with re-setting passwords) using the User Profile tab. This feature will help when new
employees start at your business. If you change a User's username, you will need to
inform the User of the new username (and password) so that they can access their
Web Portal, Toolbar and Mobile App. Changing a User's username will change the
login id, not the directory name or calling line name of the user.
To learn more about Tech Admin portal features and functionality, please visit
business.comcast.com/getstarted
VoiceEdge End User Portal
The VoiceEdge Feature portal can be used to setup and activate individual VoiceEdge
features. Each user can login at
Feature Portal/Toolbar username and password.
The Feature Portal provides the ability to:
• Listen to and delete your Voicemails
• Set up your Voicemail to Email
• Record and manage Greetings
• Access your Company Directory
• Access your Call History and
Distribution Lists
• Set up and activate features like Remote Office, Be Anywhere and Call Forwarding
• Access Toolbar, Comcast Softphone and Reception Console Downloads
• Access a Help screen that defines features
• Modify your User Profile
• Reset your own Voicemail, Feature Portal/Toolbar passwords
CB_BVE_BRO_Rev_0715.indd 4
and register for a Tech Admin interactive session.
business.comcast.com/bveportal and use his/her
5/7/15 12:35 PM