Polycom BUSINESS VOICEEDGE VVX310 series User Manual page 3

you will receive a trainer-on-the-phone consultation to ensure you and your front desk
personnel are comfortable using the software. Please visit
getstarted to learn more or register for sessions.
NOTE: If the regular training sessions do not work for your schedule, please contact your project
manager to discuss a custom session.
SET UP AND ACCESS YOUR VOICEMAIL MESSAGES —
ONLINE OR ON THE PHONE
Setting Up Voicemail
To set up your new Comcast Business VoiceEdge Voicemail service, follow these
easy-to-use instructions. The first time you call into your Comcast Business VoiceEdge
Voicemail, you will be asked to create a new password and record your name to
personalize the greeting that callers will hear when they reach your voicemail.
NOTE: Each line has its own voicemail and will need to be set up individually.
Accessing Voicemail
There are many ways to access your voicemail:
From Your Desktop:
• Log into the portal at
bveportal to view voicemail online or click the
Dial Voicemail icon on the Telephony Toolbar.
From Your Office:
• Press the Messages button or messages soft key
on your phone, dial your own extension number, or
*
dial 62.
V E ONLINE
OICE DGE
Tech Admin Portal
The VoiceEdge Tech Admin portal is used to access all End User Profile and Feature
settings and to modify Group settings (i.e. Hunt Group, Auto Attendant). To access
the Tech Admin portal, log on to
Enterprise Admin or Tech Admin username and password. The Enterprise Admin and
Tech Admin have the same capabilities but the Enterprise Admin can implement these
activities for multiple/all sites in the Enterprise.
Once logged in, the Tech Admin portal will display the User Account area for your
group/business. You can access all the users in your business and do the following:
• Set up users Voicemail to Email
• Set up and activate users features (Remote
Office, Be Anywhere and Call Forwarding)
• Access Company Directory
• Access Help Page
• View users Call History
CB_BVE_BRO_Rev_0715.indd 3
business.comcast.com/
business.comcast.com/bveportal
business.comcast.com/
From BVE Mobile App:
• Click the Voicemail icon. UC Seat users can use
the VoiceEdge mobile app to listen to voicemail
and record and manage greetings.
Away From Your Office:
• Dial your office telephone number. When your
personal greeting starts, press
password when prompted.
*
. Enter your
and provide your
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