Software License; Remote Service (Sixth Sense Technology) - Xerox DocuPrint 96 IPS System Overview Manual

Software license

Remote service (Sixth Sense Technology)

XEROX DOCUPRINT 96/4635/180 IPS SYSTEM OVERVIEW GUIDE
When an IPS is purchased, the owner needs a license to use the
operating system software. After a user calls in with a host ID (Sun
SPARC/Ultra host ID), the user will receive a license string.
The user license is enabled by entering the 20-character
authorization text string at the Printer Controller keyboard. Your
Xerox service representative can obtain the license text string for you
and enter it when your IPS is installed, or when you receive your IPS
software upgrade. For details on how to obtain the license string from
Xerox, refer to the Xerox DocuPrint 96/4635/180 IPS Guide to
Configuring and Managing the System, in the chapter "Setting up the
printer controller."
Until the license string is entered, your IPS cannot receive data from
the host to print. You can power on and boot the system, and perform
all offline tasks such as setting up input and output configurations,
but the IPS remains in Disabled mode and cannot print.
Although your service representative usually does this for you, you
are able to enter your license string yourself from the IPS main
window. The procedures are outlined in the chapter "Setting up the
printer controller" in your Xerox DocuPrint 96/4635/180 IPS Guide to
Configuring and Managing the System.
Note: If your system will be operating in Dual Mode, it requires two
license strings: one for IPS and one for NPS.
Sixth Sense Technology is a user-friendly suite of tools that allow
service personnel to connect with a customer system and evaluate
its performance while the system is being used. The Customer
Service Engineer (CSE) can troubleshoot problems remotely,
transfer, apply, and remove patches remotely, and, if an on-site call
is required, arrive with the solution to fix the problem.
Customer benefits of using this technology include:
•
Diagnostic help and identification of required parts before the
service visit
•
Planned visits based on known problems and/or replacement of
wear-out items
•
Customer self-maintenance to provide faxed replacement
change reminder to trained operators.
Using the Sixth Sense Technology, CSEs can access your system's
diagnostic data remotely using a regular telephone line almost as if
they were at the Printer Controller (SPARCstation).
For security reasons, the customer maintains control of the modem
connection, and may leave the modem disconnected. Also, the
customer provides a password for access to the Sixth Sense
Technology via the modem.
For information on enabling and disabling of the Sixth Sense
Technology, refer to the chapter "Calling for Service" in your Xerox
DocuPrint 96/4635/180 IPS Troubleshooting Guide.
SYSTEM OVERVIEW
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