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Issue 3.0
SMB8000 Interactive Voice Response
Enhancements
This feature available with Version 2000.
SMB8000 Interactive Voice Response (IVR) is a software application that accepts a
combination of voice telephone input, database information, and telephone keypad
selection to provide audio (usually voice) information to callers and databases, place
calls, transfer calls, and send e-mail messages. IVRs also allow callers to provide
voice and data information to be stored in databases used by other user applications.
Common IVR applications include:
The IVR application uses prerecorded voice, optional text-to-speech, call flow logic,
access to relevant data, and records voice input for later handling. Using computer
telephony integration (CTI), the IVR can hand off a call to someone that can view data
related to the caller at a display.
The programmable IVR uses open database connectivity (ODBC) connection to
databases to allow complete customizing of call flows and information anytime. The
IVR can generate e-mail messages and can be remotely monitored and configured
using a LAN or WAN in a totally secure environment.
Basically, the IVR receives a call, collects information, and forwards the call.
SMB8000 Multimedia Conference Bridge
Enhancements
This feature added with Version 1100 (Version 1.11) system software or higher.
The CD-PVAA is a Multimedia Conference Bridge that is used in the UNIVERGE
SV8100. This ETU can be licensed to support a 8-port or 16-port conference bridge.
The Multimedia Conference Bridge is configured using an Internet Browser. The
Login page allows user name and password access to the web browser. Conferences
can be setup to send E-mail notification to each participant.
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Bank and stock account balances and transfers
Surveys and polls
Call center hold and forwarding
Order entry tracking
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
UNIVERGE SV8100
Features
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