NEC UNIVERGE SV810 User Manual page 110

Issue 3.0
Telephone calls (incoming DIT, ANA, DID, CO, or ring Transfer) terminate to a
programmed queue. Each queue is programmed as an SIP extension so the number
of queues depends on the total number of configured devices in the SV8100 system.
A maximum of 512 extensions are supported, and the user must remember to count
voicemail ports and Q-announce ports. Any agent can take calls from any queue,
based on customer Caller ID, agent skills, or routing choices made using the UCB
graphical user interface (GUI) administration tool. UCB delivers the incoming call
either to the agent that has been idle the longest or in accordance with a programmed
priority level. Consideration can be made for concurrent activity by the agent on other
media (for example, queue Telephone calls can be blocked when the agent is
currently engaged in a Web Chat with another customer).
Refer to the Q-Control product manual for additional information.
UM8000 Mail
The UM8000 Mail voice mail system, using the UNIVERGE SV8100 system and a
Local Area Network, provide Unified Messaging services for voice and e-mail
messages with access at either the desktop PC or the telephone. Unified Messaging
lets the PC control telephone calls and information about each inbound and outbound
call.
Automated Attendant automatically answers the system incoming calls. After listening
to a customized message, an outside caller can dial a system extension or use Voice
Mail.
Integrated Voice Mail enhances the telephone system with the following features:
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Optional UM8000 Mail TeLANophy Module Features
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Call Forwarding to Voice Mail
Leaving a Message
Transferring to Voice Mail
Live Record
Live Monitor
Voice Mail Overflow
Voice Mail Caller ID
®
ViewMail with Live Record Module
®
ViewCall Plus
Hospitality Package
Additional Hospitality Languages
Networking
Multilingual Support
UNIVERGE SV8100
Features