Table of Contents
Advertisement
UNIVERGE SV8100
Uniform Call Distribution (UCD)
With Uniform Call Distribution (UCD), an extension user can call an idle extension in a
programmed UCD Group (Department Group – 64 Department Groups available) by
dialing the group pilot number. For example, this would let a caller dial the Sales
department just by knowing the Sales department pilot number. The caller would not
have to know any Sales department extension numbers.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging
out, the user removes their extension from the group. Once logged out, UCD
(Department Calling) bypasses their extension. When they log back in, UCD
(Department Calling) routes to their extension normally. All users can dial a code to
log in or log out of their UCD (Department Calling) Group. A multiline terminal can
optionally have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting
defines how calls to a UCD (Department Group) pilot number cycle through the
members of the group. The hunting choices are:
General Description Manual
Supported Languages:
ar = Argentinean
au = Australian English
ca = Catalan Spanish
ct = Cantonese Chinese
de = German
dk = Danish
ed = Madrid Spanish
es = Mexican Spanish
fc = Canadian French
fr = Parisian French
he = Hebrew
it = Italian
E-Mail Integration
Busy
Not Answered
Busy or Not Answered
ja = Japanese (hospitality only)
la = Latin America Spanish
md = Mandarin Chinese
nl = Dutch
nz = New Zealand English
pi = Iberian Portuguese
pt = Portuguese
se = Swedish
uk = UK English
us = US English
ru = Russian
Issue 3.0
2 - 71
Advertisement
Table of Contents
